Jan 2022 – Dec 2023 · 1 yr 11 mos · Remote

• Product leader responsible for the end-to-end strategy, development and rollout of a transformative Digital Compliance SaaS product. Spearheaded cross-functional collaboration to build an intelligent, secure, and scalable solution on Salesforce infrastructure, aligning delivery with wider business goals and global compliance standards.
• Led product vision and strategic roadmap for a digital compliance platform, transforming complex regulatory workflows into a simplified, user-first SaaS experience
• Collaborated with engineering, compliance, and security teams to optimise backend infrastructure using Salesforce, improving scalability, data handling and user trust
• Conducted customer discovery and product strategy workshops to surface user pain points, validate solutions, and embed customer-centricity into every phase of product development
• Directed cross-functional squads across product, tech, and design to ship features that delivered real impact for global research and compliance operations
• Drove digital transformation through identity, security and regulatory compliance tools, positioning the platform as a strategic enabler across the business
• Owned the full product lifecycle, from problem framing and solution design to launch, iteration and post-rollout performance monitoring
• Maintained and evolved the product roadmap, ensuring ongoing alignment with commercial objectives, stakeholder priorities and industry trends

Mar 2020 – Dec 2021 · 1 yr 9 mos · Remote

• Product Manager instrumental in driving the ideation, development, and roll-out of a transformative Digital Compliance product, collaborating with technological specialists to leverage Salesforce infrastructure for optimised backend operations.
• Managed the design, development, and launch of the Digital Compliance product, with Salesforce technology as a backbone, in line with company objectives.
• Led user interviews and collaborated with product designers to ensure UX/UI design aligned with the product vision.
• Conducted product strategy workshops with executive-level stakeholders to align and innovate the product vision.
• Led collaboration sessions across cross-functional teams to create solutions that best met customer needs.
• Developed and maintained a product roadmap to guide the development process and ensure alignment with business objectives.
• Led the implementation and development of an identity, security & compliance SaaS product, thereby driving digital transformation in the company.

Oct 2018 – Apr 2020 · 1 yr 6 mos

• Technical Product Manager responsible for delivering the QuickConnect Integration Layer alongside Technology experts that delivers both an iPaaS solution and hybrid seamless integration platform Microsoft Azure Integration Services
• Initiated idea intake process to maximise focus on high value efforts, requiring all potential work items to be aligned to strategic business objectives of the delivery stream prior to review by product.
• Assumed ownership of roadmapping activities, engaging the product team to concisely communicate dynamic product vision to executive, technical, and customer-facing stakeholders.
• Successfully led the cross functional team across several geographic time zones, to build the integration layer, a IPaaS Accelerator based that gave Cluster Reply the Gold Partner status from Microsoft.
• Delivered the MVP in 4 months by shipping the most essential features first and iterating based on user feedback.
• Engaged in product strategy by identifying a problem space, conducting user research, and identifying customer pain points.
• Bridged the gap between development and UI/UX by defining and validating solutions, working with UI/UX to produce wireframes and mockups.
• Worked with the users to improve the integration Layer.

Sep 2018 – Oct 2018 · 1 mo

• Business Systems Analyst responsible for contributed to the digital transformation initiative that revolutionized the user experience for Smartr365, a leading mortgage technology CRM platform.
• Collaborated with key stakeholders from the mortgage and financial sectors to understand the unique business process requirements of Smartr365.
• Liaised with both mortgage advisers and technology teams to ensure Smartr365's platform meets the needs of all user personas, from financial advisers to end clients.
• Extracted detailed system and user requirements for Smartr365, emphasizing features like real-time data updates, powerful integrations, and client accessibility.
• Performed analysis to understand the gap between existing mortgage technology CRMs and the vision of Smartr365.
• Designed and mapped out processes for Smartr365, considering integrations with Experian, HomeTrack, Digidentity, E-Conveyancer, and more.
• Assessed and recommended improvements to the platform's integration with Microsoft's Azure PaaS and the entire 365 solution set.
• Supported the development life cycle of Smartr365, from initial brainstorming with the solution architect to the final deployment of the platform.
• Facilitated workshops with product teams, emphasizing understanding the mortgage industry's specifics, features, and product modules essential for Smartr365.
• Defined the product roadmap and vision for Smartr365, prioritizing the scope of work based on user needs and market demands.
• Created detailed functional specifications for Smartr365's platform, ensuring alignment with user stories and overall business goals.

Sep 2015 – May 2018 · 2 yrs 8 mos

• Senior Business Analyst & Product Owner contributed to process improvement initiatives comprising; database integration and modernisation, enhancing modules of a legacy system and delivering Dynamics 365 for an insurance company.
• Conducted interviews with the Project Sponsor to elicit high level business requirements; facilitated series of interviews and workshops with Business Users, SMEs and suppliers to elicit user and system requirements for the digital solution and database improvements.
• Performed pre-migration Impact Assessment to verify cost and likely outcome of migration that provided more accurate resource requirements Actively organised brainstorming sessions with solution architect to explore options, weigh approaches and make decisions on most beneficial data support application.
• Developed a Prototype for proof of concept to validate the accuracy of data transfers; wrote SQL queries to investigate data queries and validate data transfers; configured third-party ETL tool.
• Effectively and efficiently identified odd fields, strangely labelled fields and problems with the way data is stored and explained anomalies that could impede successful data migration Produced project artefacts including test cases, user manuals, and system architecture diagrams to approved standard.

Apr 2013 – Jul 2015 · 2 yrs 3 mos · Lagos, Nigeria

• Business Analyst responsible for identifying and documenting requirements for internal and third party systems.
• Performed document analysis by reviewing the Business Case and PID to gain a better understanding of the project objectives, scope and deliverables; identified key stakeholders and business units which will be affected by the proposed implementation.
• Developed a business analysis plan detailing project scope, planned activities, deliverables as well as methodologies and techniques to be used during project delivery.
• Facilitated workshops with business stakeholders to undertake requirement gathering; performed requirement analysis – categorized, prioritised and validated requirements ensuring they were SMART; and presented documented requirements in a clear and concise manner.
• Produced business requirement document and business use cases, functional and non-functional specifications, requirement traceability matrix; ensured documents were baselined.
• Acted as link between the business, development team and third-party suppliers regarding software functionality through development lifecycle, ensuring effective communication.
• Produced documentation - use-cases, architecture diagrams and user guides; ensured changes to systems are appropriately documented and documents are regularly reviewed and updated.
• Participated in product design reviews, providing input on functional requirements, product designs,
• schedules, or potential problems.
• Oversaw the project through completion; managed go-live activities, created end-of-project reports and communicated lessons learned.
• Participated in training sessions to ensure the effective adoption of the new solutions; hand held users as the solutions transitioned to BAU, providing post implementation support as required.

Mar 2011 – Apr 2013 · 2 yrs 1 mo · Lagos, Nigeria

• Business Systems Analyst involved in end to end management and delivery of Performance monitor solution with a customised reporting dashboard. I also doubled as Quality Assurance Analyst and was responsible for testing phase of the project; creating E2E process control documents and product change logs
• Engaged with the business to establish business requirements, analysed and prioritized same and agreed acceptance criteria and obtained sign off to verify that requirements were correctly documented.
• Analysed software requirements and defining system parameters and specifications.
• Liaised with Developers to design and develop report solutions based on requirements and ensured that defined reporting styles guides and templates are adhered to.
• Verified developed reports by performing data validation and certified data accuracy; tested the reports performance and documented test results.
• Championed testing phase and planned test schedules in accordance with project scope and planned release dates.
• Provided quality assurance by performing; functional testing and non-functional testing on all
• developed applications and security testing on all developed applications.
• Created manual and automated test scripts using Selenium IDE and wrote web API tests with Ruby using Cucumber.
• Mentored junior testers and provided support for user acceptance testing.
• Responsible for Incident management; reported bugs, updated and facilitated quick resolution
• Managed change requests by collaborating with development team to deliver solutions to changes raised; followed queries through until acceptance criteria were met.
• Maintained stakeholder relationships, ensured stakeholder expectations are properly managed.
• Provided continuous improvement by working with the development team to debug existing reports and apply fixes as required; investigated and resolved data queries and discrepancies.

Jun 2010 – Mar 2011 · 9 mos · Lagos, Nigeria

• I was consulted to work for Pagatech and was responsible for testing the company’s end-to-end Multi- Agent, Multi-Channel money transfer software for Banks, B2B and other businesses.
• Liaised with the Product Manager and Business Analysts to agree on acceptance criteria for user stories.
• Explored and discovered Main, Alternate, Recovery and Exception customer paths and ensured that all scenarios and their respective user stories were written and logged on the test automation framework, and also stored as a document in the shared project folder.
• Ensured that feature enhancements and bug fixes were implemented to specification.
• Involved in monitoring customer and system behaviours using different metrics and tools.
• Participated in Planning, Daily Stand-up and Retrospective meetings of project team.
• Prepared master test plans and test scripts to test each software component and demonstrate business condition under tests baselined on acceptance criteria.
• Involved in Continuous Integration as well as version control of source code using GIT Hub.
• Executed manual tests for the iOS and Android test on mobile devices, and also virtually using browser stack.
• Participated in Alpha and Beta testing of the application.