Jun 2023 – Dec 2023 · 6 mos · Gurugram, Haryana, India · On-site

• Owned growth and platform features on Airtel Thanks App, focusing on upsell journeys and user stickiness.
• Launched self-serve experimentation and design systems.
• Worked cross-functionally with design, engineering, and growth to drive repeat app usage and offer discovery.

May 2021 – Mar 2022 · 10 mos · Gurugram, Haryana, India

• Managed & delivered products to enable the firm's digital presence in India, increasing brand equity & Top of the Mind recall in 1 yr.
• Boosted revenue in 3 months by leading the hard launch of the firm’s online cargo booking app (Asia’s 1st integrated smart logistics platform)
• Collaborated with teams across engineering, UI & business to generate improved user engagement by driving the launch of the new website with all sign-offs
• Devised and executed a series of experiments to improve user engagement for internal employee collaboration products & increased MAU
• Led multiple external agencies to manage marketing budget to administer Digital Marketing, ATL & BTL activities of EXPO 2020 & IPL Partnership

Oct 2020 – May 2021 · 7 mos

• Owned product vision & roadmap for Sambandh Setu, a digital trade facilitation platform improving LPI index and reducing border dwell times across 80+ India land borders.
• Defined user requirements, evaluated 20+ parameters, and collaborated with cross-border stakeholders to redesign EXIM & immigration processes.
• Designed and launched a digital port management system automating customs workflows, cutting export dwell time significantly.
• Led cross-functional teams (consultants, IT, infra partners) to deliver scalable digital platforms for Transport, Logistics, and Government clients.

Oct 2018 – Sep 2020 · 1 yr 11 mos

• Drove digital transformation for Airports Authority of India (111 airports) by designing IT strategy and product roadmap across 23 initiatives.
• Built India’s first paperless boarding product (DigiYatra), defining user flows, integrating biometric APIs, and leading rollout at 4 airports, reduced boarding time by 20%.
• Established product metrics for ICT maturity tracking cost, risk, and dependencies to prioritize initiatives.
• Collaborated with AAI leadership and ecosystem vendors to scale national aviation digital programs.

Jul 2017 – Sep 2018 · 1 yr 2 mos

• Revenue Generation Strategy: Developed non-fare revenue strategy for Ticket booking app & Content-on-Demand Service for Indian Railways (IR)
• Prepared GMV plan by proposing 14 value-added services on IR’s Integrated Mobile App by analysing 21 user touchpoints
• Identified potential revenue & suggested an implementation plan to monetise entertainment-based services on trains & stations
• Managed the functional & digital teams to build the new Debt Management System for Finance Ministry (GoI) involving 15+ stakeholders
• Identified growth segment for the leading networking and software company of the world in the transport sector (GoI) by collaborating with 7 teams across 6 verticals

Oct 2016 – Jun 2017 · 8 mos

• Undertook PMU for National transport platform ‘e-Parivahan’ (12M+users/yr), liaising with MoRTH, NIC, and Delhi Police to improve revenue and customer experience
• Led the preparation of pursuit response for World Bank Master Contract Framework by coordinating with over 50+ EY Leaders for empanelment

Jun 2016 – Sep 2016 · 3 mos · Greater Delhi Area

• Developed the module ecosystem from scratch of the Food & Fitness tracking modules of mobile app

Feb 2016 – May 2016 · 3 mos · Gurugram, Haryana, India

• Java Developer Trainiee