Mar 2008 – Mar 2014 · 6 yrs · Gurgaon, India

• Leading a team of 5-10; dealing with customer queries and developing & verifying portfolio of companies
• Monitoring, recording & analysing transactions of investment firms using regulatory filings and research databases like Factiva, Nexis, Newsedge and so on
• Gathering data through surveys and advisory firm feeds; extracting data by scanning public documents like Annual Reports, Quarterly Reports, Prospectus and Registration Statements filed with SEC and various stock exchanges
• Developing and maintaining Microsoft Access database for production and QA for a team of 40+ members with daily inputs of thousands of articles and public filings
• Defining service standards and guidelines that serve as benchmark for excellent service delivery; establishing service level agreements, evaluating risks, costs & resource requirements and participating in development of group polices, standards & guidelines
• Maintaining & controlling quality standards & plans to check all activities; examining the methodology for specific operations and maintaining all quality records as per QA norms
• Imparting training & guidance to staff; preparing guidelines and training documents to be followed by the organisation
• Verifying that transactions comply with research policies and procedures by adhering to e-mails and approvals
• Implementing advanced strategies for gathering, reviewing and analysing data requirements
• Providing technical assistance in training, mentoring, and coaching professional and technical staff
• Preparing weekly/ monthly reports about performance of the team members and presenting them to the management