Jan 2022 – Dec 2025 · 3 yrs 11 mos · Miami, Florida, United States · Remote

• Lead day-to-day IT operations for a high-availability SaaS environment supporting engineering, operations, and revenue-generating customer-facing systems.
• Own end-to-end endpoint lifecycle management for distributed teams, including procurement, imaging, security hardening, onboarding/offboarding, and asset governance.
• Built and led a multi-function IT organization spanning service desk, cloud infrastructure, security, and reliability engineering (30+ staff).
• Designed and operated secure hybrid cloud platforms (AWS, Azure, VMware), ensuring uptime, performance, scalability, and cost efficiency.
• Implemented Zero Trust security architecture, including MFA, encryption, access controls, centralized logging, and continuous monitoring aligned with SOC 2, ISO, and NIST frameworks.
• Established audit-ready policies, documentation, runbooks, and operational controls to support compliance, risk management, and executive reporting.
• Owned IT operational risk, vendor strategy, and budget accountability across cloud, SaaS, hardware, and security services.
• Reduced operational risk by standardizing endpoint, access, and cloud controls across the organization, eliminating single points of failure and improving audit confidence.

Mar 2020 – Dec 2021 · 1 yr 9 mos · Miami, Florida, United States · Hybrid

• Served as Head of IT Operations in a regulated, healthcare-adjacent financial environment, reporting to executive leadership.
• Partnered with Information Security and external auditors to maintain GLBA, FFIEC, and SOC-aligned controls, comparable in rigor to HIPAA environments.
• Owned IT service desk operations, endpoint security, identity & access controls, vendor management, and operational governance.
• Led disaster recovery and business continuity planning, testing, and remediation to ensure operational resilience.
• Modernized IT service delivery through ITIL-aligned processes, SLAs, escalation models, and performance reporting.
• Acted as executive owner for IT controls during regulatory exams and audits, personally accountable for evidence readiness, remediation, and sustained zero critical findings.
• Delivered $150K+ in annualized cost savings while improving reliability, security posture, and service quality.

Feb 2018 – Mar 2020 · 2 yrs 1 mo · Fort Lauderdale, Florida, United States · Hybrid

• Directed IT operations and service desk delivery for enterprise and regulated clients, including healthcare-related organizations.
• Oversaw device provisioning and end-user computing (Mac/Windows) for remote and hybrid workforces, ensuring secure and consistent onboarding/offboarding.
• Established ITIL-aligned operational processes, SLAs, escalation paths, and performance metrics.
• Managed SaaS platforms, licensing, renewals, and vendor relationships, optimizing cost, reliability, and service delivery.
• Acted as the executive escalation point for operational incidents and client-facing service issues.

Jul 2016 – Jan 2018 · 1 yr 6 mos · Miami, Florida, United States · Hybrid

• Led cloud infrastructure, IT operations, and service delivery across corporate offices and globally distributed teams.
• Enforced Zero Trust security and network segmentation across enterprise infrastructure.
• Managed a $10M IT budget, balancing OpEx and CapEx while supporting mission-critical business systems.
• Implemented operational controls, documentation standards, and reporting frameworks to support audits and risk reviews.
• Drove infrastructure modernization initiatives aligned with business growth and regulatory requirements.

Apr 2014 – Jun 2016 · 2 yrs 2 mos · Miami/Fort Lauderdale Area · Hybrid

• Oversaw IT operations across 14+ countries, supporting offices, warehouses, and manufacturing facilities.
• Supported operational technology environments, secure access controls, and endpoint deployments at scale.
• Reduced annual cloud spend by $4M through infrastructure optimization and vendor management.
• Built ITSM frameworks, automation, and SLA governance across global operations.

Jan 2012 – Mar 2014 · 2 yrs 2 mos · Miramar IT HQ · Hybrid

• Managed enterprise monitoring platforms supporting 40+ ships and multiple data centers worldwide.
• Led infrastructure hardening and compliance initiatives across globally distributed environments.
• Improved incident detection, automation, and operational visibility for mission-critical systems.
• Operated as a senior escalation and decision authority during high-impact incidents, balancing technical response with executive communication and business continuity

Sep 2010 – Dec 2012 · 2 yrs 3 mos · Pembroke Pines · Hybrid

• Led IT infrastructure operations and security aligned with ISO 27001 and NIST standards
• Implemented AWS-based disaster recovery and backup strategies.
• Architected VMware Horizon VDI, SAN, and firewall policies.
• Directed data center migrations and infrastructure modernization with zero downtime.

Jan 2007 – Aug 2010 · 3 yrs 7 mos · Hollywood FL · On-site

• Built the IT department from the ground up, including service desk, infrastructure, and security operations.
• Architected private cloud and virtualization platforms with high availability and security controls.
• Managed an $8M IT budget, optimizing spending while supporting rapid business growth.
• Acted as executive advisor on technology risk, cost, and scalability.

Jan 2005 – Jan 2007 · 2 yrs · 951 Cypress Creek · Hybrid

• Supported global Citrix XenDesktop/XenServer infrastructure.
• Served as escalation engineer supporting global enterprise Citrix environments.
• Authored change management processes and documentation.
• Delivered advanced troubleshooting, root-cause analysis, and technical enablement