Feb 2025 – Dec 2025 · 10 mos · Kolkata, West Bengal, India · Hybrid

• Responsible for overall Quality Assurance efforts and deliverable
• including test planning, user training.Led daily testing activities
• including defect triage, test team task progress, test execution
• report.
• Led end-to-end User Acceptance Testing (UAT) activities for
• complex projects, ensuring alignment with business requirements
• and successful system validation prior to production release.
• Defined UAT strategy, test plans, entry/exit criteria, and
• coordinated with cross-functional teams to secure resources and
• environments.
• Perform various testing of custom fields, approval process,
• validation rules, field dependencies, formula fields, triggers,
• and workflow functionality.Work in multiple sandboxes
• simultaneously to evaluate gaps and system readiness.
• Interact with stakeholders to understand business
• needs,Document functional and non-functional requirements.Act
• as a liaison between business teams and technical teams,
• translating business needs into functional specifications.
• Create clear and detailed Business Requirement Documents
• (BRDs), Functional Requirement Documents (FRDs), and User
• Stories.
• Oversaw the tracking and resolution of UAT defects using tools
• like JIRA/Azure Devops, ensuring timely fixes and retesting.
• Delivered regular UAT progress reports, metrics, and risk assessments to project stakeholders and
• leadership and secured formal UAT sign-off and contributed to go-live readiness, including risk
• mitigation and lessons learned documentation.

Feb 2023 – Feb 2025 · 2 yrs · Kolkata, West Bengal, India · Hybrid

• Responsible to Perform system testing ,Functional Testing, UAT , Mobile Testing along with
• regression testing .Performed Ad-hoc/ exploratory testing to provide end user feedback.Execute various
• type of testing including UX, GUI, smoke, integration, negative, user management/security etc..Developed
• the Traceability Matrix between test requirements and test cases.
• Led overall UAT assisting business users with functional process and collect feedback alongside business
• analyst.Performed initial client assessment and analysis of the system testing prior the Alpha, BETA and
• UAT testing cycle then execute the use cases prior to each testing to ensure client readiness.Deliver top
• notch test and defect tracking report cater to particular audiences including highlighting risk assessment
• and product quality status.
• Support development and QA teams by clarifying requirements and reviewing deliverables to ensure
• alignment with business expectations.
• Contribute to the change management process by preparing training materials, conducting user training
• sessions, and ensuring smooth adoption of new systems or processes.
• Utilize tools such as JIRA, Confluence, and Excel to manage tasks, track progress, and document
• workflows.
• Facilitate and participate in workshops, stakeholder meetings, and brainstorming sessions to drive solution
• discovery.

Feb 2022 – Feb 2023 · 1 yr · Kolkata, West Bengal, India · Hybrid

• 1) Over 4.4 years of strong Quality Assurance /Testing experience within in fast
• paced environment, along with and Test Management .Successfully executed
• assignments in the capacity of Functional Testing, Regression Testing .Digital/
• mobile testing,Product, RPA testing, IVR Testing,SAP(CRM,ISU,FICA,BW) and
• Salesforce Testing(CPQ,Sales cloud,Marketing Cloud,Service Cloud ),Cross Browser
• testing, IVR Testing,Genesys Testing.
• 2) Experience in leading end-to-end testing that includes Bench marking of Test
• process maturity, manage team and deliver on time with regular review of
• deliverable. with customers.
• 3)Experience in using testing/manage defects in HP ALM, Azure Devops and having
• sound knowledge in JIRA.
• 4)Good understanding of software development lifecycle (iterative and
• incremental) .
• 5)Ability to lead a group and facilitate work as a team. And ability to multitask and
• prioritize work to meet deadlines.
• 6)Ability to Prepare reports for management.
• 7)Abilty to perform Root Cause Analysis.
• 8) Strong analytical and organizational abilities with an attitude for effective
• management and self-improvement .

Jul 2020 – Feb 2022 · 1 yr 7 mos

• Over 3.5 years of experience in Software Testing and Test Management Successfully executed assignments in the capacity of Digital/ mobile testing, Automation,Product,API testing, Performance Testing, RPA testing,Automation Testing, SAP and Salesforce Testing, Test Analyst and TestLead.
• Core strength lies in Test Analysis, Documentation,Test Management, Risk Management and Customer Relationship building.
• Delivered testing projects in Waterfall and Agile SDLC methodologies.
• Experience in preparing and Developing Test Strategy, Test Plans, Test Estimations, Test Scenarios, Test Cases, Test Summary,Reports, Defect Reports and Status reports.
• Experience in leading end-to-end testing that includes Bench marking of Test process maturity, Monitor and track recommendations provided, manage teams and deliver on time with regular review of deliverable. with customers.
• Expertise in Salesforce(Classic and Lightning )SAP(CRM,ISU,FICA,BW) testing.
• Have knowledge of Digital,Cross Browser, Smoke ,Automation,SQL, Selenium,UFT,Load Runner,API Testing,RPA Testing,Product Testing,Jmeter,mobility and Genesys testing.
• Experience in using testing like HP ALM and having sound knowledge in JIRA.
• Strong analytical and organizational abilities with an aptitude for effective management and self-improvement.

Jul 2018 – Feb 2022 · 3 yrs 7 mos

Jul 2018 – Feb 2022 · 3 yrs 7 mos