Pek Pongpaet

Founder

San Francisco, California, United States27 yrs 3 mos experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Expert in AI voice solutions for enterprise applications.
  • Founder of successful startups with Fortune 500 partnerships.
  • Mentor for multiple startup accelerators and programs.
Stackforce AI infers this person is a SaaS expert with a focus on AI voice technology and user experience design.

Contact

Skills

Core Skills

Ai Voice SolutionsUi/ux Design

Other Skills

Omnichannel contact centerscommunications integrationsmobile app developmentReactNativeReactJSAngularJSVueNodeJSDashboardsAnalyticsIoTBluetooth BLEDigital TransformationBusiness Process ImprovementVoice AI

About

At Impekable, we specialize in creating **production-grade AI voice agents** and **real-time conversational experiences** across voice, video, and chat. Our comprehensive services include **strategy, persona and prompt design, user experience (UX), integration, engineering, and ongoing governance** for secure, scalable solutions tailored for **web, mobile, and contact-center channels**. We have successfully partnered with industry leaders such as **Nike, Google, Adobe, and Accenture**, delivering reliable solutions that enhance customer engagement and operational efficiency. Our **real-time conversational expertise** enables us to create engaging, human-like interactions that address common pain points for **enterprise product, customer experience (CX), and engineering leaders**, such as: - **High contact-center costs** and slow, scripted experiences, which we replace with **natural, real-time voice agents**. - The need to quickly add **voice and video conversational experiences** while maintaining **security and compliance**. - **Poor conversion rates** in demos, sales, or onboarding, which we overcome by developing **interactive, always-on agents** for qualification and lead capture. - A lack of in-house **AI engineering** or product experience to operationalize voice agents effectively. As the U.S. strategic partner for leading voice platforms like **ElevenLabs, Twilio, and Google Cloud**, we deliver **low-latency, high-reliability solutions** that meet the specific needs of regulated industries, including **healthcare, fintech, travel, and retail**. Our vision is to be the trusted partner for enterprises looking to turn experimental conversational AI into **safe, production-grade solutions** that materially reduce costs and enhance customer engagement. We prioritize **governance and operational excellence** to ensure our voice agents can be deployed effectively in regulated environments. Let’s connect to explore how we can leverage AI voice technology to elevate your customer engagement and operational efficiency.

Experience

27 yrs 3 mos
Total Experience
5 yrs 8 mos
Average Tenure
10 yrs 1 mo
Current Experience

Hampton

Member

Mar 2024Mar 2025 · 1 yr · San Francisco, California, United States

  • Hampton is a vetted membership community of digital-first entrepreneurs, founders, and CEOs leading the fastest growing startups in the world.

Closedwon (stealth)

Advisor

Oct 2018Mar 2024 · 5 yrs 5 mos

Techstars

Mentor

Aug 2017Present · 8 yrs 8 mos · Greater Chicago Area

  • Pek provides mentorship and advice based on his experience working with startups as well as years spent developing and designing product.

Hackers/founders

Mentor

Apr 2016Dec 2020 · 4 yrs 8 mos · San Francisco Bay Area

  • Pek gives talks and workshops to provide startups with the basics of user experience and product thinking.

500 startups

Mentor

Mar 2016Present · 10 yrs 1 mo · San Francisco Bay Area

  • Pek lends his product and design experience to mentor every batch of 500 startups every month. He reviews their product makes design and UX recommendations.

Mobile makers academy

Mentor

Mar 2015Mar 2024 · 9 yrs · San Francisco Bay Area

Impekable

CEO & Founder

Oct 2012Present · 13 yrs 6 mos · Silicon Valley

  • We build omnichannel contact centers, chatbots, IVRs and SMS tools for enterprise and SaaS applications and mobile apps for clients including Nike, Google, Adobe, Accenture and more. Partners include: Twilio, Stripe, Adobe, Google, Aruba Networks
  • Specialties:
  • ● Omnichannel contact centers, communications integrations with CRMs
  • ● Omnichannel marketing and engagement tools
  • ● Enterprise SaaS (UI/UX & engineering)
  • ● Mobile app UI/UX design and development
  • ● Cross-platform Mobile Development In ReactNative
  • ● ReactJS, AngularJS, Vue, NodeJS Front End Development
  • ● Dashboards, Analytics, IoT, Bluetooth BLE
  • ● Digital Transformation, Business Process Improvement
  • call (650) 733-6006 for a consultation or email sales@impekable.com
  • Our team of onshore product managers, product designers and fullstack engineers have worked on over 500 projects over the course of 12 years.
Omnichannel contact centerscommunications integrationsUI/UX designmobile app developmentReactNativeReactJS+11

Pictacular

Founder

Jun 2012Mar 2024 · 11 yrs 9 mos · Silicon Valley

  • Pictacular is the best viewer for Instagram on the Web and iPad. It's been featured on Wired, Mashable, Forbes, Fast Company, ReadWriteWeb and more.
  • "Pictacular is surprisingly slick" - PC Magazine

Flipora

Head of Product Design

Nov 2011Dec 2015 · 4 yrs 1 mo

  • Pek is responsible for the design of all Flipora properties including web and mobile. A big part of his responsibilities include ensuring that features drive value, engagement, and growth.

Appuccino games

Managing Partner

Sep 2011Dec 2013 · 2 yrs 3 mos · Greater Chicago Area, San Francisco Bay Area

  • Creator of Outlaw Poker, a western themed puzzle game for the iPhone http://itunes.apple.com/us/app/outlaw-poker/id473289162?mt=8

Shelfluv

Founder & Creator

Sep 2010Sep 2011 · 1 yr

  • Pek Pongpaet created ShelfLuv, an instant book search to Amazon featuring a gorgeous bookshelf interface for the midVentures Hackathon and won Best Overall App. It has since been featured in The Next Web, LifeHacker, and The Examiner.

Spoton, inc

VP of Product

Jul 2010Sep 2011 · 1 yr 2 mos · Greater Chicago Area

  • Pek was hired as the VP of Product to help define, design and develop all the various digital properties of SpotOn from the dashboard, website, and mobile product.

Illinois eye-bank

Associate Board Member

Nov 2009Nov 2010 · 1 yr

Hot tweeters

Founder & Developer

May 2009Sep 2009 · 4 mos

  • Pek is the Founder and Developer of Hot Tweeters, a viral Twitter application and Social networking website where visitors can vote for the “hottest” people on Twitter. This venture is optimally engineered for viral impact and is designed to provide a top-flight, user-friendly experience.

Pekpongpaet.com

Blogger, Public Speaker

Jan 2009Mar 2024 · 15 yrs 2 mos

  • Pek is a highly sought-after public speaker and panelist on hot issues in technology, design, & Social Media. He has given talks at Northwestern University, DePaul University, and University of Chicago on topics such as Design, Innovation, Technology, and Entrepreneurship.
  • RECENT SPEAKING APPEARANCES:
  • Chicago Booth School of Business, Oct 2010
  • midVentures Launch, Chicago, Sep 2010
  • Designing for Mobile Conference, Chicago, Sep 2010
  • Morningstar, Chicago, Sep 2010
  • SocialDevCamp Chicago, August 2010
  • ProductCamp Chicago, June 2010
  • Social Media Breakfast, May 2010
  • PRSA YPN, May 2010
  • Chicago iPadDevCamp, May 2010
  • Chicago Android International Code Sprint, April 2010
  • Weber Shandwick, April 2010
  • Edelman, April 2010
  • Morningstar, March 2010
  • Day of Mobile Conference, IIT, March 2010
  • Chicago Booth School of Business, March 2010
  • SPARKt Conference, March 2010
  • Chicago Android Hackathon, Speaker/Judge, Feb 2010
  • ORD Camp, Jan 2010
  • Google Technology User Group, Chicago, Dec 2009
  • SocialDevCamp, IIT, Chicago, Nov 2009
  • McCormick School of Engr, Northwestern U, Chicago, Nov 2009
  • Upsilon Pi Epsilon iTea Seminar, DePaul U, Chicago, Nov 2009
  • Ignite Chicago, U of Illinois, Chicago, Oct 2009
  • Chicago Media-Marketing & Advertising, Panelist, Oct 2009
  • Northwestern U, Engr Design and Innovation Guest Lecturer, Sept 2009
  • Zocalo Group, Chicago, Aug 2009
  • Cool Twitter Conferences, Chicago, Aug 2009
  • Chicago Interactive Designers & Developers, Chicago, Jul 2009
  • Chicago Web Designers & Web Developers, Chicago, Jul 2009
  • BARcamp Chicago, Jul 2009
  • Google Technology User Group, Chicago, Jul 2009
  • Association of Computing Machinery, University of Chicago, May 2009
  • Chicago Flex Users Group, May 2009
  • RIApalooza 2 Speaker & Panelist, Chicago, May 2009
  • Y B Social Chicago, Social Media Panelist, Apr 2009
  • FlexCamp Chicago, Jan 2009
  • PRESS COVERAGE:
  • Chicago Tribune Business - Early Adopter story July 2010
  • Lancaster Chamber of Commerce magazine cover story Jan 2010

Roundarch

Lead Interactive Developer

Jul 2008Jul 2010 · 2 yrs

  • Roundarch is an Internet consultancy that focuses on the development and design of large web projects. Pek is involved at the conceptual level and throughout all stages of the process. He leads a talented team of developers responsible for innovative UI ideation for clients in a wide variety of industries. Pek also serves as Official Blogger for the firm (Impost.roundarch.com). He interfaces with Roundarch Labs which explores emerging technologies and how they can best be leveraged in line with client objectives. Pek’s responsibilities also include recruiting, speaking engagements, conference and events planning and participation, and public relations. Pek's work includes designing the instrument console for the Tesla Model S electric car.

Accenture

Research Specialist

Jan 2004Jun 2008 · 4 yrs 5 mos

  • Pek served as a Research Specialist at Accenture Technology Labs in the Human Computer Interaction group. He created prototypes of next generation web applications using emerging technologies. He was also responsible for the design and development of SABLE, a visual corporate document search application which resulted in a four-fold increase in documents searched and browsed over the existing Sharepoint system. Pek also was the keeper of the Accenture internal blog.

Chicago wushu

Senior Martial Arts Instructor

Jun 2002Jul 2009 · 7 yrs 1 mo

  • Pek serves as a Senior Instructor at Chicago Wushu, a Chinese martial arts studio run by Master Daniel Pesina of Mortal Kombat fame. He is a disciplined student and dedicated trainer of both adults and children. Pek remains a mainstay in the Chicagoland martial arts community. He has competed in and judged several prominent regional competitions.
  • MARTIAL ARTS HIGHLIGHTS & AWARDS:
  • International Invitational Wushu/Kung Fu Championship, 2002 Beijing:
  • Silver Medalist in Northern Staff
  • Bronze Medalist in Longfist
  • Media
  • Slant TV, April 2009
  • Head Wushu Judge
  • Day of Champions, 2008.
  • Performances and Demos
  • Chicago Chinatown Summer Festival, 2007-2008.

Warner bros. entertainment group of companies

Motion Capture Talent

Jan 2001Jul 2010 · 9 yrs 6 mos

  • Pek has been performing martial arts moves for Midway Games and the Mortal Kombat video game franchise as a motion capture talent. His involvement in the franchise includes the platinum hit, "Mortal Kombat vs DC Comics." Pek interfaces with the motion capture and cinematography teams to create and perform martial arts moves to be used in the video games. He also lends his creativity to help choreograph the fights used in the cinematic intros.
  • CREDITS AS MARTIAL ARTIST & FIGHT CHOREOGRAPHER INCLUDE:
  • Mortal Kombat 9, 2009
  • Mortal Kombat vs DC Universe, 2008
  • Mortal Kombat Armageddon, 2006
  • Mortal Kombat Shaolin Monks, 2005
  • Mortal Kombat Deception, 2004
  • Mortal Kombat Deadly Alliance 2002

Sei information technology

Consultant

Jan 1999Jan 2003 · 4 yrs

Vcapital.com

Software Developer

Jan 1999Jan 2003 · 4 yrs

Education

University of Illinois Chicago

Bachelor's degree — Computer Engineering

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