Pek Pongpaet — Founder
At Impekable, we specialize in creating **production-grade AI voice agents** and **real-time conversational experiences** across voice, video, and chat. Our comprehensive services include **strategy, persona and prompt design, user experience (UX), integration, engineering, and ongoing governance** for secure, scalable solutions tailored for **web, mobile, and contact-center channels**. We have successfully partnered with industry leaders such as **Nike, Google, Adobe, and Accenture**, delivering reliable solutions that enhance customer engagement and operational efficiency. Our **real-time conversational expertise** enables us to create engaging, human-like interactions that address common pain points for **enterprise product, customer experience (CX), and engineering leaders**, such as: - **High contact-center costs** and slow, scripted experiences, which we replace with **natural, real-time voice agents**. - The need to quickly add **voice and video conversational experiences** while maintaining **security and compliance**. - **Poor conversion rates** in demos, sales, or onboarding, which we overcome by developing **interactive, always-on agents** for qualification and lead capture. - A lack of in-house **AI engineering** or product experience to operationalize voice agents effectively. As the U.S. strategic partner for leading voice platforms like **ElevenLabs, Twilio, and Google Cloud**, we deliver **low-latency, high-reliability solutions** that meet the specific needs of regulated industries, including **healthcare, fintech, travel, and retail**. Our vision is to be the trusted partner for enterprises looking to turn experimental conversational AI into **safe, production-grade solutions** that materially reduce costs and enhance customer engagement. We prioritize **governance and operational excellence** to ensure our voice agents can be deployed effectively in regulated environments. Let’s connect to explore how we can leverage AI voice technology to elevate your customer engagement and operational efficiency.
Stackforce AI infers this person is a SaaS expert with a focus on AI voice technology and user experience design.
Location: San Francisco, California, United States
Experience: 27 yrs 3 mos
Skills
- Ai Voice Solutions
- Ui/ux Design
Career Highlights
- Expert in AI voice solutions for enterprise applications.
- Founder of successful startups with Fortune 500 partnerships.
- Mentor for multiple startup accelerators and programs.
Work Experience
Hampton
Member (1 yr)
ClosedWon (Stealth)
Advisor (5 yrs 5 mos)
Techstars
Mentor (8 yrs 8 mos)
Hackers/Founders
Mentor (4 yrs 8 mos)
500 Startups
Mentor (10 yrs 1 mo)
Mobile Makers Academy
Mentor (9 yrs)
Impekable
CEO & Founder (13 yrs 6 mos)
Pictacular
Founder (11 yrs 9 mos)
Flipora
Head of Product Design (4 yrs 1 mo)
Appuccino Games
Managing Partner (2 yrs 3 mos)
ShelfLuv
Founder & Creator (1 yr)
SpotOn, Inc
VP of Product (1 yr 2 mos)
Illinois Eye-Bank
Associate Board Member (1 yr)
Hot Tweeters
Founder & Developer (4 mos)
pekpongpaet.com
Blogger, Public Speaker (15 yrs 2 mos)
Roundarch
Lead Interactive Developer (2 yrs)
Accenture
Research Specialist (4 yrs 5 mos)
Chicago Wushu
Senior Martial Arts Instructor (7 yrs 1 mo)
Warner Bros. Entertainment Group of Companies
Motion Capture Talent (9 yrs 6 mos)
SEI Information Technology
Consultant (4 yrs)
Vcapital.com
Software Developer (4 yrs)
Education
Bachelor's degree at University of Illinois Chicago