Aug 2025 – Jan 2026 · 5 mos · Bengaluru

• PWC via Futuresoft

Aug 2024 – Apr 2025 · 8 mos · Bengaluru, Karnataka, India · Hybrid

• Support Intelligence Engine
• Built a multi-agent workflow using LangGraph for
• activation-related customer support, integrating
• Human-in-the-Loop validation to handle incomplete
• data, and orchestrating tasks like application
• resubmission through structured nodes (Prefetch,
• Orchestrator, Activation Agent).
• Enhanced resolution accuracy by implementing a
• RAG (Retrieval-Augmented Generation) system
• within the Activation Agent, leveraging embedded
• issue-resolution documents to dynamically
• fetch the most relevant solutions.

Nov 2021 – Aug 2024 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

• Natural Language to SQL Query Generator
• Designed and implemented an NL2SQL pipeline
• using GPT-4 via LangChain for translating natural
• language queries into accurate SQL.
• Integrated the tool with the internal listings
• database using LangChain's SQLDatabase utility to
• execute and manage SQL queries seamlessly.
• Built an intuitive Streamlit interface to allow
• agents and business teams to interact with the
• tool.
• Implemented validation and fallback mechanisms
• to handle vague or malformed queries gracefully.
• Leveraged Pandas for data transformation and
• result formatting before display."
• Chatbot for PDF Information Retrieval
• Developed a chatbot utilising
• Retrieval-Augmented Generation (RAG) for
• efficient PDF information retrieval.
• Enabled seamless web search functionality to
• supplement PDF data retrieval, ensuring
• comprehensive and accurate results.
• Enhanced user experience by providing quick,
• reliable access to information, whether
• from PDFs or external web sources."

Jun 2019 – Nov 2021 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

• Scorecard Model
• Implemented Auto Loan Scorecard Model using
• predictive analytics for credit assessment,
• considering credit history, income, debt-to-income
• ratio, and employment stability.
• Executed Adverse Action Code and Diversity Impact
• Analysis to ensure fair lending practices.
• Streamlined loan approval, enabling data-driven
• decisions on interest rates and risk management
• with a focus on fairness and compliance.
• Enhanced risk segmentation by categorizing
• borrowers based on creditworthiness, improving
• underwriting efficiency.
• Integrated regulatory compliance checks into the
• scorecard model, ensuring alignment with industry
• standards and legal requirements.

Nov 2016 – May 2019 · 2 yrs 6 mos · Bangalore

• Description :
• Fusion Banking Loan IQ and CME, developed by Misys, are used by leading financial institutions worldwide to optimize, automate and develop their lending business. From highly structured syndicated lending to high volume bilateral lending, Loan Portal can meet all loan processing system requirements.
• Role and Responsibilities :
• Part of big team involving members from Dev, QA, PS and BA from LIQ and CME. Inter team collaboration has been fruitful which is being seen in successful releases.
• Providing Demos and Walkthroughs to BA team and PS Team on integration.
• Interactions with Client and help them to understand product and user stories.
• Actively engaged in agile practices (Story Grooming, Scrum meeting) and have been learning QA practices in multiple Loan Portal projects.
• Preparing Test Plan/Cases & conducting functional testing.
• Identify the bugs/defects in Client environment, Core environment and raise defects
• Updating and maintaining the test results in defect management tool - JIRA for all the defects found during the functional and regression testing and follow up the bug life cycle.
• Designing and running automation scenarios through selenium web driver with TestNG using Maven build tool.
• Part of web services (Restful) framework development team which focuses on development using Rest Assured and POJO class.
• Expertise in executing Restful through Postman client.

Nov 2014 – Oct 2016 · 1 yr 11 mos · Bangalore

• Key Result Areas:
• Directing all operations which include setting definition of test estimation criteria, prioritising test cases and reviewing test reports & testing artefacts.
• Developing test scripts(Selenium webDriver amd TestNG Framework).
• Maintaining script repositories to execute them across different databases and for further service pack releases.
• Making sure data consistency in database with further releases of product.
• Performing Database and API Testing of products.
• Recognizing the test cases for sanity to validate the build & performing the test on testing environment.
• Executing the test cases as per the plan after certifying the build of the test environment.
• Highlights:
• Played a key role in taking effective measures to enhance software engineering processes to reduce the number of faults while delivering the software.
• Created scripts for table compare between different service pack releases, also across different databases.
• Undertook initiatives such as Walk through sessions to ensure that effective test documentation was in place.
• Overcame last moment requirement change challenges in testing during the completion of Horizon project by taking initiative measures as an independent tester ensuring complete test coverage.