Sonal Sharma (सोनल शर्मा) — CEO
Global financial services executive with 20+ yrs of leadership across GSIBs, GSIFIs, Fintechs, and Regional FIs — including HSBC, PayPal, Northern Trust, Discover, Wintrust, and start-ups. As a multidimensional executive, I lead across four-dimensional critical pillars — large-scale Operations, Risk and Compliance, Transformation, and GM (COO/CAO) — aligning strategy and execution to create high-performing organizations that execute with discipline, innovate with purpose, and endure with integrity. Trusted and recognized by CEOs, Boards, C-suite, and regulators for role-model outcomes and results, I operate at the intersection of business, technology, risk and strategic human intelligence, serving as the connective force that unites agendas, restores confidence, modernizes execution, and drives sustainable profitability and growth, resilient long-term performance, regulatory outcomes, and cultural change. I specialize in transforming complex global organizations - operations, risk, and technology across consumer, mortgage, retail, commercial, core banking, payments, deposits, capital markets, wealth, and asset servicing. I’ve managed $1B+ P&L, led 2,500+ staff across 200 markets and 41 countries, navigating complex market cycles, M&A, regulatory events, digital disruption, pandemic, and geopolitical risk. Key Impact Differentiators: 🔹 Risk and Regulatory Turnarounds: Niche expertise with strategic edge in NFRM excellence, oversight, and risk culture. Led 1st and 2nd Line Risk, Control, Compliance, remediating consent-orders, cease-desists, MRAs/MRIAs, restoring supervisory trust and confidence 🔹MultiLine Operations: Oversaw cross-domain $1B+ P&L, leading 2,500+ staff; delivering 50% efficiency gain. Built GSCs/COEs 🔹Transformational COO/CAO: Integrated risk, technology, finance, and service delivery; aligned strategy, capital, and resources to performance outcomes globally with $1.4B portfolio 🔹 Strategic M&A: Directed $35B+ M&A - operations, risk, and technology integration, ensuring regulatory readiness and synergy realization 🔹 End -End Transformation and Modernization: Orchestrated enterprise-wide $1B+ transformation, embedding AI, automation, and standardized processes Strengths: Operations | Risk, Controls, Compliance | Regulatory Agenda | Transformation | Crisis Management | M&A | P&L Stewardship | Cultural Uplift Values: Integrity | High Standards + Results | Accountability | Strategy | Innovation | Collaboration | Execution Career scope: CRCO (1st and 2nd Line) | Global Operations Executive | Transformation Executive | GM - COO /CAO
Stackforce AI infers this person is a seasoned executive in Fintech and Global Banking with a focus on Operations and Risk Management.
Location: Chicago, Illinois, United States
Experience: 21 yrs 5 mos
Career Highlights
- 20+ years in global financial services leadership.
- Expert in risk and regulatory turnarounds.
- Led $35B+ in strategic M&A initiatives.
Work Experience
Tata Consultancy Services
BFSI Executive: Growth, GTM & Transformation - Americas (4 mos)
Northern Trust
CRCO, Senior Vice President : Global Banking & Capital Markets (0 mo)
Discover Financial Services
Business Technology COO: Operations, Strategy, Execution, Transformation, PMO, Risk, M&A, OCIO (1 yr)
PayPal
Risk & Compliance Executive: Global Head of Privileged Agenda, ERM, Resiliency, Crisis & Issue Mgt (1 yr)
Wintrust Financial Corporation
Senior Vice President Operations: Bank, Deposit, Payments, Servicing - Retail, Commercial, Wealth (3 yrs)
HSBC
Risk & Compliance Executive: Head of Operations, Technology, Services, & Commercial Bank Risk (4 yrs)
Senior Vice President: Global Transformation & PMO, Business & Technology (NA, LAM, EU, AP, ME) (5 yrs)
Vice President: Global Transformation & PMO: ONE HSBC - Business & Technology (81 countries) (1 yr)
Vice President: Operations, Strategic Initiatives, Affiliates, Global - COE, GSC & Outsourcing (3 yrs)
Operations Director: Servicing Operations & Strategic Initiatives (2 yrs)
American Express
Operations & Service Delivery Leader (2 yrs)
Education
MIT Chief Operations Officer - Executive Program at MIT Sloan School of Management
Chief Risk Officer - Executive Program at Harvard Business School
AI - Designing Prodcuts & Servicdes at MIT Sloan School of Management
IOT (Internet of Things) - Executive Program at MIT Sloan School of Management
Board Leadership at Wharton Executive Education
Finance at Wharton Executive Education
Winning at Wintrust - Wintrust Executive Talent Leadership Program at Lake Forest Graduate School of Management
PPPM (Portfolio at The George Washington University School of Business
Bachelor of Commerce (Honors) at Delhi University