Amit K S

CEO

Montreal, Quebec, Canada11 yrs 9 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • 8+ years of product management experience.
  • Expert in Conversational AI and NLU/NLP models.
  • Proven track record in driving product-led growth.
Stackforce AI infers this person is a Conversational AI Product Leader with extensive experience in SaaS and product management.

Contact

Skills

Core Skills

Business StrategyGtm AdvisoryProduct ManagementWebrtcComputer VisionAi Developer's PlatformBusiness DevelopmentProject Management

Other Skills

Microsoft Direct routing cloud callingContact Center AIProduct visionStrategySoftware as a Service (SaaS)Product LeadershipProduct Road MappingStrategic ConsultingPerformance ManagementNavigationBudget ManagementKPIData AnalysisPre-salesWeb Applications

About

Conversational AI Product management. A few highlights of my responsibilities in the past few years: - Product management of Core NLU, NLP and Dialog Management models: ---PRD development for intent recognition, entity extraction, Slot filing, ---ideating new domain bringing $$M in revenues, ---setting domain specific KPIs - Dialogue management: User context management and personalized recommendation, --- managed conversation flow UX designs - overseeing voice designers, and --- implemented contextual user's information (location, time of the day, mood, weather, etc.) for personalized recommendation ("Shall we drive to work now", "are we going home-> do you want to listen to your usual playlist of evening commute?", etc.) using our ML models - Ideated new AI domain development: E.g. Trucking domain. (Booking revenue $$M, SOM - $$M) ---Deep understanding of how AI models are trained, evaluated, and integrated into our Voice Assistant. - Pioneered data based Roadmap prioritization: ---Pioneered data analysis loop syncing with my sprint releases and analyzed millions of user data (e.g., voice logs, user voice statements, failed cases) ----- identified top 20% domain-specific use cases which the users ACTUALLY care about: Set KPIs and Improved voice assistant's quality by directing efforts towards these identified use cases ---Boosted customer satisfaction and minimized potential losses due to lost/canceled contracts by creating monthly sales enablement channel. ------------ 8+ years of product management experience, launching and scaling products from zero to one. 12+ years of people management experience including of product, data, UX and QA team.

Experience

11 yrs 9 mos
Total Experience
1 yr 9 mos
Average Tenure
1 yr 3 mos
Current Experience

Ouimoose

Board Member

Jan 2025Present · 1 yr 3 mos · Montreal, Quebec, Canada · On-site

  • Business Strategy (Product-led growth, Pricing, Customer acquisition)
  • Go-to-market advisory
Business StrategyGTM advisory

Krutrim

Director of Product Management

Jul 2024Dec 2024 · 5 mos · Remote

  • Computer vision
  • Contact Center AI (Voice assistants)
  • Language Labs
Computer visionContact Center AIProduct Management

May day beverages

Board Member

Apr 2024Present · 2 yrs

Business StrategyGTM advisory

Goto

Product Management

Apr 2024Mar 2026 · 1 yr 11 mos · Montreal, Quebec, Canada · On-site

  • WhatsApp platform (API) products for GoTo's Omni-channel Inbox experiences - WhatsApp messaging and WhatsApp calling app within GoTo's platform products
  • Microsoft Direct routing cloud calling
  • Backend platforms that I manage:
  • WebRTC (backbone of voice calling platform)
  • CallHandler (connects cross platform calling services)
Product ManagementWebRTCMicrosoft Direct routing cloud calling

Cerence inc.

2 roles

Product Management - Studio (Multimodel ML platform for developers)

Sep 2022Sep 2023 · 1 yr

  • AI developer's platform for voice assistant and chatbots - Competing with Google Dialogflow, Amazon Skills, etc.
  • Developed and trained bot on Google Dialogflow, Amazon Skills, to understand competitive landscape
  • Crafted product vision and strategy liaising with sr. director of product management
AI developer's platformProduct visionStrategyProduct Management

Product Management - Conversational AI (Cerence Assistant)

Dec 2021Sep 2023 · 1 yr 9 mos

  • Cerence Assistant - Competing with Google assistant on Android Auto, SoundHound, etc.
  • Managed complete lifecycle of the voice assistant launching from 0->1,
  • Roadmap planning with sr director of engineering and bringing requirements to program managers, Voice designers, and technical product managers
Business DevelopmentSoftware as a Service (SaaS)Product LeadershipProduct Management

Stack8

2 roles

Product Management - MSFT Direct Routing

Nov 2020Nov 2021 · 1 yr · On-site

  • Microsoft Teams Voice Direct Routing : developed the product from Zero to one (Cloud calling/ Azure VMs -virtual SBC- Routing)
  • Developed the most aggressive pricing strategy in the market saving B2B customer more than 50% compared with MSFT Teams pricing
  • Developed the most competitive product bundle: E911 capabilities, eFaxing, SMS from within MSFT Teams app, SBA - Survivable Branch Appliance
  • Trained product owners and sales director for product demos and positioning
  • Single handedly developed Product guides, Technical onboarding guide for first time onboarding of customers and Sales collateral
Business DevelopmentSoftware as a Service (SaaS)Product LeadershipProduct Management

Product Management: SMACS - provisioning, analytics and automation tool (Microsoft 365)

Nov 2020Nov 2021 · 1 yr · On-site

  • Established product management processes liaising with COO and Director of Engg.
  • OKR and Success KPIs
  • Product requirements

Oneocean group

4 roles

Product Manager - Bridge (IOT product)

Nov 2019Sep 2020 · 10 mos

  • Single handedly spearheaded Product development for availability in embedded, cloud and hybrid environment of customers
  • Data control for OEM' data layer development and auto-updation - IOT product for remote updation and device (ECDIS/GPS) data control
  • Cybersecurity for High-speed Internet enabled B2B customers
  • Product introduction, Product planning, and Vendor Management
Product LeadershipProduct Management

Product Manager (SeaTab - IOT desktop product)

Oct 2018Sep 2020 · 1 yr 11 mos

  • SeaTab - Product for emergency surface navigation
  • Product Management of :
  • a. SaaS - emergency navigation and simulation software
  • b. Hardware components: AIS & GPS device + Windows based tablets
  • Introduced Leasing (subscription) model that increased profit and discount margin
  • Launched the product from the ideation phase - MVP, OKR, and Success KPIs, rapid prototyping
  • Product road mapping, vision, positioning and product demos
  • P&L
Business DevelopmentProduct LeadershipProduct Management

Manager - Product Team (Design, QA, Data)

Apr 2018Oct 2020 · 2 yrs 6 mos

  • Founded Integrated Vessel Performance System; developed, and pitched the business case to from CEO and CTO and after several rounds of negotiations secured funding for MVP product development
  • People manager for Data, QA and design team
  • Setting OKRs
Product LeadershipProduct Management

Product Manager (SeaPassage Suite - SAAS B2B product)

Apr 2018Sep 2020 · 2 yrs 5 mos

  • 1. Planner: Automatic route planning desktop app (Online and offline version); Launched from the ideation phase - MVP, rapid prototyping
  • 2. SeaOps: Real-time asset tracking and Order management and cloud app; Product vision and road-mapping (web-based app on AngularJS)
  • Product Vision and strategy fomulation for SaaS API based integrated software suite
  • Integrated feature ideation and wireframing for a seamless product experience on desktop (on-prem) and Clound-app
  • User research and requirement gathering, Standups, Scrum
  • Release Management - sprints and retros
  • Executive reporting
  • UAT
  • KPIs
Business DevelopmentSoftware as a Service (SaaS)Product LeadershipProduct Management

Acosys consulting service inc.

Management Consultant

Dec 2017Apr 2018 · 4 mos · Montreal, Canada Area

  • ➣ Project Management (process mapping, and continuous improvements)
  • ➣ Project lead at Acosys for 'GIS User Needs Assessment for Canada’s spatial data' project (Natural Resources Canada -NRCan)
Business DevelopmentProject Management

Anglo eastern

3 roles

Second Command Navigation Officer

Promoted

Jan 2014Jul 2016 · 2 yrs 6 mos · Worldwide

  • ➣ Navigation software management (DGPS, RADAR, etc.) and implementation
  • ➣ Head of Communication department (Inmarsat, FBB, NBDP, MF/HF/VHF, Wx, Navtex, AIS)
  • ➣ Project management (Risk management, people management, and training): Needs assessment, contingency planning, Roadmaps, and resource allocations
  • ➣ Timeline and stakeholder management
  • ➣ Continuous Improvement, Resource planning and scheduling, Performance management
  • ➣ Developing short and long-term strategies
  • ➣ Internal and Government audits
  • ➣ Designated Medical Officer, Second officer, Second Navigation Officer, Radio Officer

Senior Navigation Officer

Jan 2012Jan 2014 · 2 yrs · Worldwide

  • ➣ Developing complete knowledge transfer procedures and training for incoming managers
  • ➣ Bi-weekly project status reports to HQ
  • ➣ Legal compliance management: Quality, Health, Safety, and Environment policies adherence
  • ➣ Supplier/vendor negotiations
  • ➣ Navigational ocean (maritime) route planning
  • ➣ Medical Officer (emergency replacement)

Navigation Officer

Dec 2011Dec 2011 · 0 mo · Worldwide

  • ➣ Owning cross-functional projects
  • ➣ Managing vendors
  • ➣ Complex inventory management operations

Essar

Navigation Officer

Sep 2009Nov 2011 · 2 yrs 2 mos · Worldwide

  • ➣ Navigation and communication equipments, Third officer, Navigation Officer, Maritime officer, Maritime Navigation, Ocean routing, Ocean map planning,
  • ➣ New-Tech implementation
  • ➣ Preparing financial reports (month end accounting and wages calculations)

Education

McGill University - Desautels Faculty of Management

Master of Business Administration (MBA) — Strategy and Global Leadership (Technology)

University of Mumbai (via IITJEE 2006 Mains)

Bachelor of Applied Science - BASc — Naval Architecture and Marine Engineering

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