Trang Phạm

Operations Associate

Hanoi, Hanoi, Vietnam10 yrs 1 mo experience
Highly Stable

Key Highlights

  • Proven leadership in operations management.
  • Strong background in customer service excellence.
  • Experienced in team development and project delivery.
Stackforce AI infers this person is a leader in operations management within the customer service industry.

Contact

LinkedIn

Skills

Core Skills

LeadershipCustomer ServiceTeam LeadershipOperations Management

Other Skills

Account ManagementProject ManagementMicrosoft ExcelAnalytical SkillsPresentationsTrainingConsumer ServicesProblem Solving

Experience

10 yrs 1 mo
Total Experience
3 yrs 7 mos
Average Tenure
2 yrs 10 mos
Current Experience

Gsm - xanh sm

2 roles

Trưởng phòng vận hành Bike Miền Nam

Promoted

Oct 2025 – Present · 7 mos

Trưởng bộ phận vận hành

Jul 2023 – Oct 2025 · 2 yrs 3 mos

F99 vietnam

CE Manager

Sep 2021 – Dec 2022 · 1 yr 3 mos · Thanh Xuân District, Hanoi, Vietnam

Grab

5 roles

Team Lead

Sep 2019 – Aug 2021 · 1 yr 11 mos

Team Leader

Sep 2015 – Sep 2021 · 6 yrs

  • With more than two-year working experience as a customer service
  • specialist and three-year working experience as a team leader in
  • Customer care & support, I hope I could accompany you on every step
  • of development and expansion of the company. Meanwhile, it
  • enables me to use my experience to work and support colleagues,
  • partners as well as customers at best.
LeadershipOperations ManagementAccount ManagementCustomer Service

Team Leader

Sep 2015 – Aug 2021 · 5 yrs 11 mos

Team Leader

Sep 2015 – Aug 2021 · 5 yrs 11 mos

Team Leader

Sep 2015 – Aug 2021 · 5 yrs 11 mos

Team LeadershipOperations ManagementAccount ManagementProject Management

Education

hanoi university of industri

Oct 2010 – Jun 2013

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