Aashika Jain

Software Engineer

Indore, Madhya Pradesh, India2 yrs 10 mos experience

Highly Stable

Key Highlights

Integrated AI-driven features for customer support.
Delivered high-performance APIs with extensive test coverage.
Refactored microservices for improved maintainability and cost savings.

Stackforce AI infers this person is a Backend Developer in the SaaS industry with a focus on scalable solutions.

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Skills

Core Skills

JavaSpring Boot

Other Skills

JavaScriptReact.jsTypeScriptKotlinC++C (Programming Language)Python (Programming Language)Data StructuresAlgorithmsAdobe IllustratorMATLABResearch

About

I'm a results-driven Software Engineer with 2 years of experience building scalable backend systems and impactful customer-facing features. At the heart of my work is a passion for solving complex problems and delivering high-quality solutions that enhance user experience. I've worked on integration of third-party knowledge bases into the JSM platform, enabling AI-powered bots to resolve customer issues more effectively with contextual answers. I also helped build intelligent systems that identify knowledge gaps and accelerate the creation of self-help content—empowering customers to solve problems faster. From working on CrossSite integration for a seamless knowledge-sharing experience to managing microservices leading to huge cost savings. I thrive in collaborative, fast-paced environments where clean code, scalability, and customer impact come first.

Experience

2 yrs 10 mos

Total Experience

2 yrs 10 mos

Average Tenure

2 yrs 10 mos

Current Experience

Atlassian

3 roles

Software Development Engineer II

Mar 2026 – Present · 2 mos

Software Engineer

Jul 2023 – Mar 2026 · 2 yrs 8 mos

Integrated third-party knowledge base support into the JSM platform, enhancing the Assist bot’s resolution and broadening content coverage for customer queries.
Built AI-driven features to identify and address knowledge gaps, enabling the creation of smarter self- help resources and reducing repeated customer tickets.
Led end-to-end development of features, ensuring seamless integration with frontend and backend
services; conducted rigorous testing and bug bashes to ensure production readiness.
Identified and executed successful deprecation of microservices by refactoring core functionality, ensuring zero regression, improving maintainability and leading to cost saving.
Delivered high-performance REST and GraphQL APIs using Spring Boot, achieving >90% test coverage for critical business logic.
Built observability tools—dashboards, detectors, and SLOs—to improve service health monitoring and proactively identify real customer-impacting issues.

JavaSpring Boot