Jan 2022 – Present · 4 yrs 3 mos

• Lead a team of Solution Consultants covering Public Administration, Telco, and Energy & Utilities across Italy. Responsible for technical win strategy on deals ranging from platform expansions to full enterprise transformations.
• Beyond team leadership, I build and ship AI-powered tools that the broader sales organization uses daily. Three have become reference assets across EMEA:
• Customer Workshop Assistant: A 10-module platform application I designed and built using ServiceNow Build Agent and Claude. Integrates LLM-powered strategic analysis and automated deliverable generation (branded presentations, capability maps, stakeholder matrices). Used by Solution Consultants across EMEA to run structured customer workshops and produce ready-to-share outputs in real time.
• MOAD (Mother Of All Decks): The most widely distributed interactive capability map in ServiceNow's sales organization. Built and maintained using Claude-assisted VBA for automated PowerPoint generation and content management. Distributed via Seismic.
• Led Sales enablement initiative, training sales teams and partners on generative AI positioning and hands-on use cases.
• Winners Circle 2025.
• Excellence Award recipient.

Jan 2021 – Jan 2022 · 1 yr

• Strategic advisor to C-level executives on digital transformation architecture using ServiceNow.
• Designed and facilitated the Accelerated Transformation Roadmap, a CXO-sponsored workshop format that translated business strategy into a prescriptive ServiceNow adoption plan.
• Built reusable frameworks (Strategy Deck Template, Account Plan Tracker) that standardized how the sales organization articulated value to executive stakeholders.

Jan 2019 – Jan 2021 · 2 yrs

• Owned strategic advisory across three countries and led the EMEA ITSM go-to-market strategy, coordinating product, sales, and solution consulting teams. Played a direct role in winning enterprise logos including Italo, Leonardo, TIM, Ferrero, and Ferrovie dello Stato.
• Built a Predictive Intelligence-based Clustering Recommendation tool that automated the identification of process improvement opportunities and quantified potential impact in volume deflection and effort reduction

Apr 2016 – Dec 2018 · 2 yrs 8 mos

• Enterprise solution sales across Italian public and private sector. Key role in landing ServiceNow at Poste Italiane, Gucci, Wind Tre, Fastweb, INAIL, and GSE.
• Recognized with the EMEA SC Change Agent award for driving cross-functional initiatives with measurable impact on customer strategy execution.