Amrita Tripathi — Product Manager

I lead enterprise AI product strategy and commercialisation at the intersection of contact center operations, regulated industries, and emerging AI capabilities. As the first Product Manager hired for EXL’s Global Technology AI initiative, I own the product vision, roadmap, and adoption strategy for AI platforms spanning the full contact center lifecycle — hiring, onboarding, training, agent performance, and quality. Working closely with AI developers, engineers, and operations teams, I translate complex AI capabilities into solutions that scale across global delivery environments. Key highlights from my current work: — Led on-site AI adoption across EXL’s delivery hubs in the Philippines and South Africa, driving 70%+ adoption across 3,000+ agents within weeks of go-live — Contributed to building a 80% client enterprise pipeline across insurance, banking, and healthcare through 300+ demos, workshops, and leadership engagements — Represented the platform at global webinars and industry forums, strengthening market visibility for EXL’s AI capabilities My current focus is product ownership of an AI-powered platform with quality lifecycle management and interaction analytics modules — with patent filings in progress for the underlying AI methodology. My approach is ops-first — I sit with operations teams before defining requirements, which is why the platforms I own achieve rapid adoption and measurable outcomes within weeks of go-live. What I bring: → Enterprise AI product ownership — 0→1 and scale → 3,000+ agent deployments across regulated industries → 20+ client enterprise pipeline built through direct engagement → Contact center AI — quality, analytics, session intelligence → Patent filings in progress for AI methodology → 12 years across EXL, Barclays, Foundever, Cognizant

Stackforce AI infers this person is a SaaS and Fintech expert with a focus on enterprise AI solutions.

Location: Noida, Uttar Pradesh, India

Experience: 11 yrs 8 mos