Siddhant Raut

Operations Associate

Nagpur, Maharashtra, India1 yr 1 mo experience

Key Highlights

Strong problem-solving skills in technical support.
Experience in backend development with REST APIs.
Eager to leverage IT knowledge in real-world projects.

Stackforce AI infers this person is a Technical Support Specialist with backend development experience in the IT industry.

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Skills

Core Skills

Technical SupportTroubleshootingBackend Development

Other Skills

Customer Relationship Management (CRM)Product SupportREST APIsJavaScriptCore JavaHTML5User Experience (UX)User Interface DesignWeb DesignJavaCascading Style Sheets (CSS)SQLHTMLC (Programming Language)Engineering

About

Passionate and dedicated Information Technology graduate eager to apply academic knowledge to real world projects. Possesses strong problem-solving skills and a keen interest in innovative technologies. Highly motivated to contribute to dynamic teams and grow professionally. Ready to leverage technical expertise to drive impactful solutions and advancements.

Experience

1 yr 1 mo

Total Experience

1 yr 1 mo

Average Tenure

1 yr 1 mo

Current Experience

Habuild

Technical Support Executive

Mar 2025 – Present · 1 yr 1 mo · Nagpur · On-site

Job Role: Technical Support Executive
Department: Links and Bugs
As a Customer Support Executive in the Links and Bugs department, I am responsible for assisting members by identifying, troubleshooting, and resolving technical issues efficiently.
My key responsibilities include:
Providing first-level technical support through chats, calls, and emails.
Troubleshooting link-related issues, DNS problems, and other technical errors.
Offering appropriate DNS configurations and technical solutions to ensure smooth access and functionality.
Identifying issues originating from the system/backend and creating detailed tickets using ClickUp (ticketing tool) for further investigation.
Ensuring proper ticket tracking and maintaining strong adherence to SLA (Service Level Agreement) guidelines.
Coordinating closely with Support, Operational, and Technical teams to ensure timely resolution of customer concerns.
Monitoring open tickets and following up proactively to deliver a seamless customer experience.
Maintaining clear documentation of issues and resolutions for future reference.
Through this role, I have developed strong technical troubleshooting skills, hands-on experience with ticketing tools, cross-team collaboration abilities, and a customer-centric problem-solving approach.