May 2023 – Dec 2023 · 7 mos · Grand Rapids, Michigan, United States · Remote

• I assisted enterprise customers in understanding the technical capabilities of Magic products. Translated user and partner requirements into solutions for onboarding and checkout flows. Developed expertise in the Magic SDK; adept at integrating across various languages and frameworks, notably React.js. Collaborated cross functionally with Product, Engineering, Customer Success, and GTM teams to guarantee seamless onboarding, launch, and successful renewals. Lastly, I even helped out the Engineering teams develop and deploy smart contracts as well as fully fledge minting websites for clients.

Dec 2022 – May 2023 · 5 mos · Grand Rapids, Michigan, United States · Remote

• Helped build the product and engineering teams from the ground up, rolled out best practices, made world class hires, and built out a multi-year product roadmap.

Mar 2021 – Dec 2022 · 1 yr 9 mos · Grand Rapids, Michigan, United States · Remote

• Artists, creators, and Instagram are a match made in heaven. As the preferred social platform of choice for creative minds, a connection between NFTs and Instagram content is inevitable. But as with all early-stage innovation, this doesn’t mean it’s easy to achieve. The cocoNFT team built this bridge to instantly convert one’s own posts into NFTs, without needing to pay all the gas fees.

Oct 2020 – Jan 2022 · 1 yr 3 mos · Grand Rapids, Michigan, United States · Remote

• Helped partners build amazing things with Zapier using our Developer Platform and Partner APIs. Outside of jumping on calls and walking through solutions with partners, this also included creating documentation and guides as well as a YouTube Developer centric playlist of videos detailing all of Zapier's embed options.

Nov 2016 – Jun 2020 · 3 yrs 7 mos · Grand Rapids, Michigan, United States

• As Zapier surpassed 2,000+ connected APIs, I worked with our Third-Party developers to assist in building and reviewing new integrations. I provided their first line of support and actively reviewed and QA'd all new integrations that would like to come onto our Platform.
• In addition to reviewing new integrations, being on our Strategic Apps team, our team works in conjunction with the Partnerships team to assist in building out brand new integrations that we believed would be strategic to have available to our users.
• Most of my work was done in NodeJS while working with REST Hooks and standard JSON REST APIs that utilized various forms of authentication such as Oauth, Basic, Session, and Token based. I also partially developed and maintained integrations in Python.

Jun 2020 – Oct 2020 · 4 mos · Grand Rapids, Michigan, United States

• Being a Senior member of the Technical Product Support team, I will actively be working with developers and partners trying to integrate with the growing number of Squarespace APIs and setting them up for success.

Jun 2015 – Nov 2016 · 1 yr 5 mos · Boulder, Colorado, United States

• Leading up the Quality Assurance efforts at Invoca's Boulder office has helped me to gain many new skills including regularly communicating with remote co-workers from around the world, solving new and unique problems by writing automated Capybara tests, as well as manual test plans throughout the continuous development sprint cycles.
• In addition to being the SQA Engineer, I also became a Scrum Alliance Certified ScrumMaster® (CSM) and am leading the six member scrum team in Boulder.
• Invoca is the industry-leading provider of enterprise inbound call marketing solutions. The cloud-based platform delivers complete campaign management, clear attribution, practical analytics and mobile optimization tools in one easy-to-use solution, while seamlessly integrating with the solutions you already use. Invoca helps businesses get better qualified, higher converting customers and optimize across online, offline and mobile marketing channels.

Jul 2014 – May 2015 · 10 mos · Chicago, Illinois, United States

• I provided the first line of application support to users and clients of Yello (formerly RECSOLU). I helped support system availability of our web and mobile applications in production and staging environments. I worked independently with customers during implementation, and in production, to provide dedicated and exceptional service, including troubleshooting at a technical level. Working at a startup provided me with an extensive range of opportunities, allowing me to work mainly as a QA Engineer plus a plethora of other positions. While I did quality assurance testing before each release, I was also a main test automation engineer using Cucumber and Capybara to create automated tests with Jenkins as the continuous integration tool. Working within the agile team, I combined both white box and black box testing techniques. Lastly I performed system, unit, performance, load, regression, stress, API, and data interface testing. This in turn helped me to provide client developer teams with detailed reports on quality metrics, identify many bugs/flaws and recommend fixes.

Dec 2013 – Mar 2014 · 3 mos · Grand Rapids, Michigan, United States

• I joined the product development team of a small start-up which consisted of two other software developers/co-founders and their CEO. The start-up revolutionized same day delivery to larger cities including New York and Chicago. I was involved in creating new feature sets from the design, implementation, testing, and production phases of the development lifecycle, using multiple technologies including Ruby, Ruby on Rails, third-party API's, and Git. This was my first experience with a start-up, which taught me how to work with a small team in an ever-changing, fast-paced environment. This will allow me to be comfortable and quickly adjust to any new, rapidly growing setting that I encounter in the future.

Aug 2013 – May 2014 · 9 mos · Grand Rapids, Michigan, United States

• By listening to customers mobile issues and concerns I was able to help repair, not only their device, but also their relationship with Apple to ensure that they continued to enjoy their device. During my time at Apple, I also became an Apple Mobile Certified Technician. While this position may not have been as technical in regards to software development, it was an excellent position to build and develop my interpersonal skills. Each day I was faced with new encounters, which allowed me to grow and strengthen the ways in which I interact with others, as well as work with them to identify the problem and find a solution that ensured both parties satisfaction.

May 2013 – Aug 2013 · 3 mos · Chicago, Illinois, United States

• I was responsible for Tier-1 Tech Support in a unique office. Some of my duties included being an administrator of Microsoft Office 365, QNAP Servers, trixbox VoIP system, brivo swipe card system, and Red Frog’s own RegistratioNATION event-registering website. I had the opportunity to work closely with the web developers to collaborate on the redesign of WarriorDash.com to create a responsive design that is clean and friendly. I also supported Dell Servers, Watchguard services, over 200 Apple devices and 100 Windows machines. Lastly, one of my favorite things about the internship was that I helped create a Wordpress based website to be used everyday internally as a “Knowledge Base.” This was a spot where departments could store important FAQs and “How-To’s” to increase productivity, as well as store them all in one place.

Sep 2012 – Apr 2013 · 7 mos · Grand Rapids, Michigan, United States

• At my first position with Apple I listened to customers to help find a complete solution for their particular needs. As well as helping them with technical questions that I could answer without a Genius Bar appointment, and represented Apple’s retail presence. This position was extremely helpful in allowing me to find the best ways to convey technical jargon in more layman’s terms to ensure the customer’s full understanding. It was also rewarding to be able to interact with people from all different technical backgrounds because it taught me to adjust my ways of communication based on the present encounter.

May 2012 – Sep 2012 · 4 mos · Okemos, Michigan, United States

• During my first internship I implemented Java tiered web applications using an Agile/Iterative approach. I also wrote a handful of JUnit test cases, helped manage and manipulate the database, and fixed a series of code defects. At Delta Dental, we followed the Agile software development methodology, utilized test-driven development, and pair programming. I was involved in a cross team collaboration on a new development project. The web application I worked to develop was a tiered application using JSP, Delegates, DAO, Assembler, and DTOs. Another thing I accomplished was streamlining the setup process for new developers coming into the office by creating a step-by-step guide to setting up their computer and work environment.