Pawan Patel

Business Development Executive

Mumbai, Maharashtra, India1 yr 7 mos experience

Key Highlights

  • Expert in marketplace growth and supply strategy.
  • Proven track record in partner onboarding and retention.
  • Strong analytical skills driving data-backed decisions.
Stackforce AI infers this person is a Marketplace Operations Specialist with a focus on growth strategy and partner management.

Contact

Skills

Core Skills

Operations ManagementData Analysis

Other Skills

Partner ManagementAnalytical SkillsBusiness AnalysisData ScienceProblem SolvingStatisticsMicrosoft ExcelMicrosoft Power BIData VisualizationData AnalyticsTableauSQLMachine LearningPython (Programming Language)

About

Currently working as a Senior Associate at Urban Company, where I focus on scaling supply and driving partner onboarding for the Insta Help category. I have been with Urban Company for the past 1.5 years, starting my journey in the Kitchen Cleaning category. During this time, I worked closely on operations, partner management, and on-ground execution—gaining a strong understanding of marketplace dynamics and customer experience. Based on my performance and learning, I was given the opportunity to move into a new and high-growth category, Insta Help, as a Senior Associate. In this role, I am responsible for building and scaling supply from scratch—identifying sourcing channels, onboarding partners, improving funnel conversions (walk-ins to PR), and reducing churn. My work involves solving real-world operational challenges, collaborating with team leads, and driving data-backed decisions to improve partner performance and business outcomes. I am particularly interested in marketplace businesses, growth strategy, and building scalable systems that create long-term impact. Open to connecting with people across operations, growth, and strategy roles. proficient: python knowledgeable:SQL, tableau Familiar: data analysis

Experience

1 yr 7 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr 7 mos
Current Experience

Urban company

2 roles

Senior Associate

Promoted

Mar 2026Present · 1 mo

  • Managing partner onboarding and supply growth for Insta Help category.Driving monthly hiring targets and reducing partner churn. Optimizing funnel metrics (Walk-ins to PR conversion). Collaborating with team leads to improve partner performance. Identifying new sourcing channels for onboarding partners. Working on ground-level execution and operational efficiency
Operations ManagementPartner ManagementData Analysis

Business Associate

Sep 2024Mar 2026 · 1 yr 6 mos

  • Onboarded 90+ service partners within 6 months, ensuring high-quality training and activation aligned with company standards.
  • Reduced request loss rate from 30% to 5% by improving partner availability, optimizing supply allocation, and closing fulfillment gaps.
  • Led end-to-end partner onboarding and engagement, boosting retention and long-term performance.
  • Focused on FBCE (First Booking to Customer Experience) by ensuring smooth transitions from onboarding to active servicing.
  • Supported the growth and quality of the service vertical by collaborating with category, CX, and city teams on supply-side strategies.
  • Contributed to key SOP improvements that enhanced operational efficiency and partner satisfaction.
Operations ManagementAnalytical Skills

Education

Nagindas Khandwala College

Master of Science — Artificial Intelligence

Aug 2021Jun 2023

Nagindas Khandwala College

bscit — Information Technology

Jan 2019Jan 2021

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