Dec 2022 – Present · 3 yrs 4 mos

• Currently I'm working in a BPO Company, on the behalf of their company, our work for WinZO Games Pvt Ltd. Where I handle user's query over the chat. Chat platform (freshchat by freshdesk). When any user go to winzo app and play any game, like Ludo, SNL, etc. Sometimes they faces some issue, like game stuck, network issues, call during playing, and their amount deduct and they lost, so for this issue, they come to chat with their queries and tell us their issue in game, we check and try to give them best solution.