Shanky Garg

Software Engineer

Delhi, India8 yrs 10 mos experience

Highly Stable

Key Highlights

Proven track record in IT support and system administration.
Expertise in managing user onboarding and IT asset lifecycle.
Consistently met SLA targets through effective incident management.

Stackforce AI infers this person is a versatile IT support professional with expertise in system administration and user support.

Contact

Skills

Core Skills

Windows SupportTechnical Support

Other Skills

Okta AdministrationJamfIT Service ManagementRemote User SupportSoftware InstallationTroubleshootingCall MonitoringMacIncident ManagementJira Service DeskIPv4IP AddressingNetwork EngineeringCCNADomain Name System (DNS)

About

I am a detail-oriented and versatile IT support professional with extensive hands-on experience in end-user support, system administration, and IT infrastructure management across both Windows and macOS environments. Over the years, I have demonstrated consistent success in analyzing and resolving complex hardware, and software issues, while ensuring minimal downtime and maximum productivity for users. My expertise includes building and deploying Windows and Mac systems, managing user onboarding/offboarding (JML lifecycle), and administering enterprise tools like Azure AD, Active Directory, Okta, JamF Pro, and Microsoft InTune. I have a proven track record in maintaining IT assets, enforcing security policies through MDM configurations, and supporting AV setups in modern workplace environments. I excel in remote and onsite support through platforms like Zoom, Slack, and MS Teams, and have consistently met SLA targets through effective ticketing and incident management. In addition, I offer strong support for Google Workspace, Microsoft 365, SharePoint, and domain-based system configurations. Currently pursuing Cyber Security education through online courses to expand my technical skills.

Experience

8 yrs 10 mos

Total Experience

2 yrs 2 mos

Average Tenure

Current Experience

Hashicorp

System Engineer

Jan 2024 – Aug 2025 · 1 yr 7 mos · Noida, Uttar Pradesh, India · Hybrid

Worked as System Engineer at Hashicorp India on contractual basis.
Analyzed and resolved hardware, software, and network issues for desktop and enterprise environments.
Built and deployed Windows and Mac laptops for new hires and hardware refreshes.
Handled onboarding/offboarding tasks and lifecycle asset management (Joiner, Mover, Leaver).
Provided onsite and remote user support via Zoom and Slack; escalated complex issues to vendors or senior teams.
Managed user accounts and Mac devices using Okta and JamF Pro; integrated third-party apps securely.
Installed and configured MDM profiles and enforced security policies on Mac systems.
Maintained and supported AV equipment in conference and meeting rooms.
Tracked and managed IT tickets through Service Desk systems in alignment with SLAs.
Collaborated with international IT teams to ensure seamless cross-region support.
Provided support for Google Workspace tools (Gmail, Drive, Meet, Calendar, etc.) and resolved user issues.
Key Achievements:
✔ Improved first-time resolution rate by 20% through proactive troubleshooting guides.
✔ Reduced onboarding time by 30% by standardizing new device configurations.

Okta AdministrationJamfWindows SupportTechnical SupportIT Service ManagementRemote User Support+6

Jubilant agri & consumer products ltd.

Senior Desktop Support

May 2022 – Jan 2024 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Worked as Senior Desktop Support Engineer on a 3rd party payroll
Roles & Responsibilities:
Provided IT support to 200+ users, maintaining 98% SLA compliance.
Troubleshot hardware/software issues and provided remote support via Teams, Zoom, and calls.
Managed domain-joined systems and user accounts through Active Directory and Group Policy Objects (GPOs)
Handled IT asset allocation, de-allocation, and lifecycle management.
Managed hardware/software inventory and performed system upgrades and installations.
Installed and configured Windows OS, domain systems, and user profiles.
Supported OneDrive, SharePoint, Outlook, Teams, Excel, Word, and PowerPoint.
Maintained server and UPS rooms with regular inspections and documentation.
Applied registry settings, disk cleanup, MFA setup, MS Intune, and Office account configurations.
Key Achievements:
✔ Ensured 98% SLA compliance while supporting 200+ users and streamlining IT operations.

Windows SupportCall MonitoringTechnical SupportIPv4IT Service ManagementRemote User Support+8

Cetpa infotech pvt. ltd.

Internship Trainee

Jan 2022 – Sep 2022 · 8 mos · Noida, Uttar Pradesh, India · On-site

I was a trainee at Cetpa Infotech and was getting training in CCNP on weekends

Technical SupportIPv4IP AddressingDomain Name System (DNS)

Exl service private limited,noida

Associate

Jan 2019 – May 2022 · 3 yrs 4 mos

Liaised with British Gas clients for handling disconnection and reconnection workflows.
Managed sensitive customer data while ensuring compliance with UK energy regulations

Tech mahindra

Customer Support Engineer

Jul 2018 – Jan 2019 · 6 mos

• Addressed customer complaints and escalations, enhancing customer satisfaction metrics.

Govt. college for women, madlauda

Computer Attendant

Mar 2015 – Jul 2018 · 3 yrs 4 mos

Managed IT infrastructure, computer labs, system administration, and college portal maintenance.
Handled student admissions, fee updates, exam arrangements, scholarships, and clerical tasks.