Aug 2025 – Present · 8 mos · Remote

• Participated in a hands-on cybersecurity simulation focused on building governance, risk, and security processes for a simulated organisation.
• Developing risk registers, control documentation, and governance processes aligned with ISO 27001 security control principles.
• Supporting identity governance and access management activities including role-based access control (RBAC) and least-privilege access design.
• Developing automated User Access Review (UAR) follow-up workflows to support access governance and evidence tracking.
• Documenting operational security procedures to support compliance monitoring and governance activities.

Sep 2024 – Present · 1 yr 7 mos · Sydney, New South Wales, Australia · On-site

• Applied identity verification controls across customer interactions to ensure secure handling of sensitive information in line with internal policies and regulatory requirements
• Identified inconsistencies during verification and escalated cases in accordance with established risk and compliance procedures
• Maintained structured and accurate documentation of customer interactions to support audit traceability and internal quality reviews
• Handled sensitive financial and personal data in accordance with privacy and data protection requirements, ensuring compliance with internal standards
• Followed defined operational controls and procedures designed to reduce the risk of unauthorized access and data disclosure
• Collaborated with internal teams to resolve verification and documentation issues, ensuring adherence to established processes

Nov 2022 – Sep 2024 · 1 yr 10 mos · Australia · On-site

• Identified incomplete and non-compliant client documentation during high-volume reviews, preventing regulatory breaches before escalation
• Improved accuracy of compliance records by maintaining structured documentation aligned with internal and regulatory requirements
• Supported internal assurance activities by preparing audit-ready documentation and ensuring completeness of client records
• Detected inconsistencies in documentation processes and worked with stakeholders to resolve gaps and improve compliance adherence
• Enhanced data tracking by maintaining structured Excel-based records, supporting better visibility over compliance status and documentation quality

Jan 2021 – Nov 2022 · 1 yr 10 mos

• Identified and escalated real-time system incidents impacting operational performance, supporting timely resolution and risk mitigation
• Improved incident tracking accuracy by documenting system issues and coordinating follow-ups with technical teams
• Detected anomalies in transaction data and contributed to maintaining data integrity within operational systems
• Supported process improvement initiatives by highlighting recurring operational issues and inefficiencies

Mar 2020 – Jan 2021 · 10 mos

Mar 2019 – Mar 2020 · 1 yr · Sri Lanka

• Supported customer data management and compliance verification activities in a service-driven environment.
• Ensured secure handling of sensitive customer data under data protection and privacy compliance guidelines.
• Prepared reconciliation and escalation reports for management review.
• Collaborated across departments to maintain consistent policy adherence and incident response communication.

Mar 2018 – Feb 2019 · 11 mos · kalubowila

• Handling Orthopedic instruments during surgeries.
• Maintaining stocks of surgery instruments and supplies.
• Meeting surgeons and confirming surgery appointments.

Sep 2017 – Jan 2018 · 4 mos · colombo

• Able to check site feasibility and provide the best solution option.
• Providing with upto date weekly status reports

Sep 2015 – Feb 2016 · 5 mos · colombo

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
• Customize insurance programs to suit individual clients