Nov 2024 – Nov 2025 · 1 yr · India

• Leading a team of 5 engineers, providing technical guidance, mentoring, and day-to-day coordination to ensure smooth execution of release, infra, and support operations.
• Currently leading end-to-end release coordination for Cloud Integration and Edge Integration components, ensuring timely deployments to Neo and CF environments in every sprint.
• Managed Jenkins infrastructure, including agent management, job optimizations, and SSL certificate renewals, to ensure high system availability and performance.
• Own the ticket triage and resolution process (~70–80 tickets per sprint), ensuring strict SLA adherence while identifying opportunities to automate repetitive issues and enhance operational efficiency.
• Collaborate with cross-functional teams to execute rollback testing, troubleshoot release blockers, and enable seamless delivery across CI/CD pipelines.
• Maintain and enhance internal DevOps toolstack (Kubernetes clusters, Grafana dashboards, telemetry clusters), enabling robust development and observability capabilities.
• Authored detailed runbooks and SOPs covering release processes, Jenkins maintenance, and ticket handling — empowering teams to operate independently and maintain consistent practices.

Mar 2023 – Oct 2024 · 1 yr 7 mos · Bengaluru, Karnataka, India

• Spearheaded the implementation of robust CI/CD pipelines, reducing deployment time by 30% and enhancing overall development efficiency.
• Successfully orchestrated the deployment of complex AEM applications, focusing on optimizing performance and minimizing resource utilization.
• Conducted real-time troubleshooting for critical production issues, ensuring minimal downtime and maintaining optimal system performance.
• Collaborated with cross-functional teams to integrate AEM DevOps practices, resulting in improved content deployment processes and increased site reliability.
• Implemented cloud solutions, leveraging Microsoft Azure to enhance scalability and optimize resource utilization.
• Contributed to the automation of routine tasks, reducing manual effort by 80% and increasing overall system reliability

Apr 2021 – Mar 2023 · 1 yr 11 mos

• Establishing and leading the GitHub Services and Evangelism business unit, which today has 10 skilled SMEs.
• Helped numerous customers set up and install the GitHub Enterprise server on- premises and in the cloud with all the necessary security, disaster recovery, and backup best practices.
• Delivered GitHub Technical Bootcamps around the US, APAC, and India regions.
• For an insurance-based company, an Agile process was developed using Azure DevOps, a secured SDLC was established using GitHub Enterprise.
• Using GitHub Enterprise and GitHub Advanced Security, a company focused on insurance was able to reduce deployment time by 70%.

Sep 2018 – Mar 2021 · 2 yrs 6 mos

• By modernizing the TFS environment and moving the source code from TFVC to git, helped a customer who develops aviation software to quickly build and deploy the software, which in turn enhanced developer productivity by 60%.
• Build up a secure software development environment on GitHub Enterprise and Azure from scratch for banking customers.
• Helped numerous customers switch from TFS on-premises to Azure DevOps services, which resulted in a 40% reduction in infrastructure costs.
• Using Azure Pipelines and GitHub Actions, build and maintain completely automated CI/CD pipelines for code deployment.
• Developed and deployed Docker containers to split up a monolithic application into microservices, enhancing developer productivity, boosting scalability, and enhancing speed.

Aug 2017 – Aug 2018 · 1 yr

• Primary contributor of Azure DevOps Labs
• Worked alongside Microsoft team from US and India regions on building technical documentation for Azure Pipelines build and release tasks
• Setup Mobile DevOps practices for several customers using Microsoft Visual Studio App Center
• Help customers to migrate from old versions of TFS to Azure DevOps Services, TFS latest versions with backup, and disaster recovery best practices (cloud/on-prem)
• Mentored 30+ junior software engineers in gaining experience and assuming DevOps responsibilities

May 2016 – Jul 2017 · 1 yr 2 mos

Feb 2015 – Apr 2016 · 1 yr 2 mos