Peeyush Thakur — Director of Engineering
Innovative and results-driven executive technology leader with over 24 years of global experience in Program Management, ServiceNow Architecture, IT Service Management, and Strategic Engagement. I specialize in driving enterprise IT transformations, optimizing cloud operations, and designing scalable solutions that deliver measurable business outcomes. At Virtusa, I first led a ServiceNow-driven transformation impacting 30,000 users, modernizing IT service delivery and strengthening enterprise operations. Later, I initiated and led the conversation with senior leadership to establish a new services business through ServiceNow. As part of this initiative, I set up the partnership with ServiceNow and, over the past six years, unlocked multi-million dollars in revenue, positioning Virtusa as a trusted transformation partner for enterprise clients. My career spans leadership roles at Virtusa, Microsoft, and Tata Infotech, where I’ve delivered measurable outcomes by aligning technology adoption with board-level priorities. - Transformation Leadership: Spearheaded ServiceNow and Azure programs that accelerated adoption and reduced compliance risk by 30%. - Customer Success: Partnered with C-suite stakeholders to improve satisfaction scores by 25% and drive measurable ROI. - Governance & Compliance: Designed frameworks ensuring SOX, PCI, and regulatory compliance across portfolios exceeding $20M. - Talent Development: Mentored and empowered cross-functional teams, with 8 direct reports promoted into leadership roles. - Executive Storytelling: Known for board-ready presentations that simplify complexity and influence strategic decisions. I bring a unique blend of technical depth and business acumen, passionate about building high-impact solutions, driving operational efficiency, and empowering teams toward innovation and excellence. My mission is to empower organizations to achieve more by blending strategic vision with operational rigor, especially in regulated industries where compliance and measurable impact are critical.
Stackforce AI infers this person is a SaaS and IT transformation expert with a focus on compliance and customer success.
Location: Greater Toronto Area, Canada
Experience: 18 yrs 4 mos
Skills
- Servicenow Strategy & Architecture
- It Transformation
- Servicenow Solution Architecture
- Engagement Management
- Digital Transformation Leadership
- Cloud Transformation
Career Highlights
- Led ServiceNow transformation for 30,000 users.
- Achieved 25% improvement in customer satisfaction scores.
- Mentored teams with 8 direct reports promoted to leadership.
Work Experience
Virtusa
Director of Client Services (3 yrs)
Engagement Partner (4 yrs)
ServiceNow Lead - Canada (6 yrs 9 mos)
IT Transformation Lead (3 yrs 6 mos)
Microsoft
Senior Technical Account Manager (TAM) (3 yrs 11 mos)
Consultant II (1 yr 3 mos)
Lead Partner Tech Advisor (2 yrs 7 mos)
Pre-Sales Technical Specialist (3 yrs 1 mo)
Tata Infotech
CorporateTrainer (1 yr)
Executive in CAG (Carrer Advancement Group) (4 yrs 1 mo)
Trainer (1 yr)
Education
MBA at Indian Institute of Foreign Trade
BE at Amrut Vahini College of Engineering
AISSCE at Kendriya Vidyalaya
