Feb 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India

Feb 2024 – May 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

• Revenue Strategy
• Ola Care+: Spearheaded Ola Care+, a subscription-based service program, driving 170% revenue growth by developing GTM (go-to-market) initiatives tailored to customer behaviour and industry benchmarks.
• Ola Accessories: Collaborated with finance, marketing, engineering, and operations teams to scale the Ola Accessory business, increasing accessory attachment rates for scooters by ~5x within six months.
• E-commerce channel setup: Led the development and launch of Ola scooters on Amazon and Flipkart, which now contributes to ~10% of overall scooter sales.
• Network Expansion: Orchestrated the nationwide expansion of 3,000 new Ola stores in just 60 days by collaborating with stakeholders across finance, sales, operations, marketing, sourcing, HR, and logistics.
• Post-Sales Strategy
• Service Transformation: Overhauled service operations via automated KPI dashboards, SOP enforcement and cutting inefficiencies to drive 20% technician productivity gains and a 50-point NPS surge.
• AI Chatbot Overhaul: Redesigned chatbot workflows with Krutrim (Ola’s AI division), resulting in a 45%
• reduction in ticket volume, a 40% reduction in manpower cost, and a 30% improvement in ticket turnaround time by removing redundant customer touchpoints.
• Referral Program: Designed a data-driven referral user journey using product analytics, generating 30% more qualified leads.

Apr 2022 – Dec 2023 · 1 yr 8 mos · Noida, Uttar Pradesh, India · Hybrid

• Overall Business Strategy:
• Responsible for the development and presentation of monthly business deep-dives to founders & BU Head to identify challenges and drive stakeholder alignment for implementing effective remedial solutions.
• Oversaw the P&L for BEP which generates 200 Cr+ in annual revenue and led key strategic profitability initiatives resulting in the unit achieving one of the fastest transitions to the CM-positive stage among all Business Units of BYJUs India.
• Responsible for co-creating AOP targets, revenue target setting for sales & category teams and creating cross-functional SOPs for streamlined collaborations.
• Product Strategy:
• Formulated strategic lead magnets including Free Trials, chatbots and inbound floating widgets.
• Launched Combo SKUs in select categories that led to an improvement of 11% in average order value.
• Formulated a custom-pricing strategy for high-intent users to drive self-checkout leading to a 10% reduction in sales cost.
• Revenue Strategy:
• Achieved a 20% increase in lead conversion ratio through sales enablement initiatives like manager-assisted calls, free product trials, improving lead churn rate and leveraging CRM for process improvements.
• Created sales cohorts basis performance to create personalised improvement plans and facilitate data-driven lead allocation leading to an overall improvement of 15% in WRPS. (Weekly revenue per person)
• Responsible for creating incentive plans, performance & training SOPs, PIP & input benchmarks, resource allocation framework and attrition-control mechanisms for the sales team.
• Leveraged IVR tech to pre-qualify signups, enhancing the signup to lead ratio resulting in a 13% increase in the leads count within SSC/Bank & Teaching exam categories.
• Projects & Initiatives Portfolio: https://bit.ly/prtfliovish

Mar 2022 – Apr 2022 · 1 mo · Delhi, India

• Helped the 7Classes Team in their growth and setting up their sales team.

Nov 2021 – Mar 2022 · 4 mos · Delhi, India

• On a short break from the corporate world. During this break, I was writing, learning new things, pursuing my hobby which I wrote as a filler on my resume, freelancing, travelling, upskilling, cooking and doing everything that makes me happy and grateful for this wonderful life.

Jul 2018 – Nov 2021 · 3 yrs 4 mos · Pune Division, Maharashtra, India

Jun 2017 – Apr 2018 · 10 mos · Pune, Maharashtra, India

• Developed ‘Structured Wikipedia info-box and table scraper’ with 90% accuracy and major components of ‘Question-Answering System based on Natural Language Processing’ meeting client’s requirement.

Dec 2016 – Jun 2017 · 6 mos · Pune District, Maharashtra, India

• Founded ‘The Baweez’ (mid-night cloud kitchen start-up) in 2016-17 along with 3 other friends and facilitated the team to serve more than 3500 distinct customers in a 5 km radius during a six-month span(college stint).