May 2023 – May 2025 · 2 yrs · London, England, United Kingdom · Hybrid

• ● Developed a global, fault-tolerant, self-healing AWS infrastructure.
• ● Established zero-touch provisioning and advanced Terraform automation.
• ● Integrated monitoring solutions using Prometheus and Grafana, providing improved operational visibility.
• ● Created robust CI/CD pipelines using GitHub Actions and AWS CodeDeploy, accelerating deployment cycles and enhancing agility.
• ● Designed secure multi-AZ VPCs with IAM least-privilege roles and KMS-integrated S3 encryption
• ● Embedded CIS benchmark validation within Terraform modules
• ● Deployed GuardDuty, Security Hub, and Inspector for real-time security intelligence and incident response

Nov 2022 – Mar 2023 · 4 mos

• ● Automated complex CI/CD workflows.
• ● Managed Terraform infrastructure across VMware and AWS EKS environments.
• ● Enhanced operational security and compliance through strategic Vault integration.

Feb 2022 – Nov 2022 · 9 mos · London Area, United Kingdom · Hybrid

• ● Migrated multiple business-critical applications, enhancing performance and reducing costs.
• ● Established robust, scalable Terraform-driven cloud management practices.
• ● Leveraged AWS Control Tower to enforce guardrails and account-level policy controls
• ● Built Terraform modules with input validation, least privilege IAM, and CloudTrail integration

Sep 2021 – Feb 2022 · 5 mos

• Enabled Deloitte’s client to transition effectively from traditional private cloud infrastructure to AWS. Enhanced business scalability and responsiveness by embedding advanced IaC practices and CI/CD integration, directly improving service delivery and operational agility.
• ● Upgraded infrastructure management through streamlined Terraform and CI/CD practices.
• ● Facilitated seamless migration processes, boosting cloud capabilities significantly.

May 2021 – Sep 2021 · 4 mos

Mar 2021 – May 2021 · 2 mos

• Enhanced governmental IT service deployments, driving increased operational efficiency and security. Automated critical platform operations significantly reduce manual overhead and improve service responsiveness.
• ● Built comprehensive GitLab CI/CD pipelines and Terraform-based solutions.
• ● Maintained rigorous security protocols, aligned with SC clearance requirements

Nov 2020 – Mar 2021 · 4 mos

• Enhanced governmental IT service deployments, driving increased operational efficiency and security. Automated critical platform operations significantly reducing manual overhead and improve service responsiveness.
• ● Built comprehensive GitLab CI/CD pipelines and Terraform-based solutions.
• ● Maintained rigorous security protocols, aligned with SC clearance requirements

Oct 2019 – Oct 2020 · 1 yr · London Area, United Kingdom · Hybrid

• Helped drive significant operational improvements and regulatory compliance enhancements in banking services by modernising infrastructure and deployment practices. Delivered secure, scalable solutions and optimised resource management through Kubernetes and AWS.
• ● Enhanced operational tooling and established Kubernetes environments.
• ● Managed extensive AWS infrastructure, ensuring compliance and reliability.

Aug 2017 – Sep 2018 · 1 yr 1 mo · London, United Kingdom

• Build out and implement AWS tooling
• Automated deployment of custom tooling.
• Documenting PCI Level 1 compliance
• Deployment of new JIRA and Jenkins servers
• Deployment and monitoring of Splunk for log monitoring and audit compliance
• Collaborating with software engineering teams to remove technical impediments and roadblocks
• Contributing to the wider teams non-functional strategies (security, capacity, performance etc.).

Jun 2016 – Aug 2017 · 1 yr 2 mos · London, United Kingdom

• Support the development of Server Infrastructure, including procurement, future-proofing and options development and appraisal.
• Managing the operation of our Service Desk, Infrastructure and Network & Security systems.
• Defining and meeting service levels for IT operations.
• Managing the deployment, monitoring, maintenance, upgrade and support of all current IT systems, including operating systems, software applications and peripherals.
• Ensuring infrastructure, applications and data are available and secure.
• Accountable for infrastructure documentation and procedures.
• Leading the development and implementation of IT policies and procedures in conjunction with the Information security standards .
• Assisting with the delivery of internal and partner projects.
• Assisting with the planning and implementation of the IT budget. Supporting financial aspects of the IT function, including purchasing, budgeting and budget review.
• Training employees in best practice.
• Maintaining/testing Disaster Recovery, Business Continuity and Incident Response plans.
• Taking an active role in shaping our future IT environment.

Aug 2015 – Jun 2016 · 10 mos · London, United Kingdom

• Design, develop, plan and implement new network scheme for the London office, focusing on requirements of the current user base.
• Migration of email platform from Colt web to Office365, and assist in the Migration of Ensighten email to Office365 E3.
• Administration of ADFS in configuration with OKTA SSO.
• Provide IT support to a rapidly growing office of about 70 local end users, 15 remote European users and ad-hoc support for 150 US users.
• Provision and de-provision end-users’ computing hardware and software, including cloud-based applications, and licenses.
• Support and train employees on various company used software productivity tools (email, calendar, SSO, chat, etc.).
• Troubleshoot software/hardware issues for Mac/Windows computers, iOS/Android mobile devices to determine the appropriate resolution path.
• Maintain current expertise and competency of relevant products, current security policies, and methods of support delivery.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records - as you create and collaborate on them.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Apr 2014 – Aug 2015 · 1 yr 4 mos · London, United Kingdom

• Network installation/Configuration including Meraki Wireless Access point Device setup.
• Networking Concepts (Studying for Cisco CCENT and CCNA).
• Liaise with infrastructure and security vendors for store set up.
• Following SOX Compliance Procedures for auditing.
• Meeting Setup and configuration – Skype/Bluejeans – Including troubleshooting.
• Avayna Telephony configuration - Front and back end.
• Mobile configuration and deployment.
• Remote support to global users via Teamviewer.
• Apple Mac deployment .
• Store Networking Setup.
• Single point of contact for supporting 120 Users.
• Ticket System Landesk.
• Hitachi unified storage configuration setup.
• Creating and updating troubleshooting documentation.
• Traveled to remote sites for support.

Mar 2012 – Apr 2014 · 2 yrs 1 mo · London, United Kingdom

• Customer support on Mimecast Services provide technical account relationship management to all Mimecast customers.
• Primary Duties and Responsibilities
• Role provide UK Service Delivery on Microsoft based applications
• Customer support on Mimecast Services provide technical account relationship management to all Mimecast customers.
• Assist clients with firewall configuration for uses with Mimecast product.
• Troubleshoot netwroking issues between client infrastructure and Mimecast, This would include but not limit to advising about best SaaS practice.
• Developing a migration strategy for ease of access with Mimecast.
• Assist clients with the use of the Mimecast services and ensure best practice configuration
• Train customers and partners via online training methods Implementation of Mimecast services for clients and the tracking and management of customer trials
• Create FAQ's and customer help documentation
• Work with and provide exceptional support to Mimecast partners and resellers.
• Support and monitoring outside of normal working hours to UK and International clients.
• Provide industry leading levels of support to all customers at all times.
• Work with counterparts in the other Mimecast offices

Sep 2010 – Apr 2012 · 1 yr 7 mos

• I am currently working as a 1st line support engineer with Profero, Working in a small team to deliver technical support to Profero London head office and Profero global. I am also responsible for delivering small to medium size projects working individually and with other members of support.

Jan 2010 – Aug 2010 · 7 mos

• I.T support 1st line - Group Systems
• Porsche Car Great Britain January - August 2010 Reading, Calcot.
• Assist with the day-to-day hardware, software and application support for Porsche Cars Great Britain and Porsche Retail Group.
• Carried out specific administration functions including routine back-ups.
• Worked on tickets assigned by the Support Helpdesk Supervisor and Group IT Manager.
• Installation of operating systems and business software on workstations and laptops.
• Carry out user account creation and maintenance on key systems e.g. Windows, Lotus Notes, Porsche systems and applications etc.
• Traveled with support team to remote locations (e.g. Porsche Retail Group Centre's) to provide on-site support and implementation services.
• Actively support the maintenance of the IT asset register.
• Design, create, update and run ad-hoc reports.
• Provide support in keeping systems and process documentation up-to-date.
• Manage small IT projects autonomously as required within department.
• Assisted the team members with execution of local and global projects responsibility for of projects assigned by the Group IT Manager.
• Proactively identify and propose opportunities to improve processes and systems.
• Management of hardware lifecycle program.

Oct 2009 – Jan 2010 · 3 mos