AVINASH RAY

Operations Associate

Delhi, India5 yrs experience

Key Highlights

Proven track record in operations management.
Expert in leading high-performance teams.
Strong focus on customer satisfaction and service delivery.

Stackforce AI infers this person is a skilled operations manager in the retail and logistics industry.

Contact

Skills

Core Skills

Operations ManagementLeadershipCustomer ServiceStore ManagementTeam Management

Other Skills

Last MileFleet ManagementProblem SolvingInventory ControlCash HandlingSales Target ManagementCorporate Social ResponsibilityRider manageComplaint ManagementStrategic PlanningComputer Science EducationRecurring BillingComputer LiteracyTraining and Development (HR)Client Billing

About

I am an operations-focused professional with hands-on experience in managing high-performance teams, driving daily operations, and ensuring smooth service delivery. With a strong background as a Hub Supervisor at Pronto and previously as a Store Manager at Blinkit, I have developed expertise in: • Team handling and manpower planning • Daily operational coordination • Customer experience management • Inventory control and process optimization • Meeting SLAs, TAT, and performance targets • Problem solving with on-ground execution I believe in maintaining discipline, clear communication, and operational excellence to ensure seamless service flow and maximum productivity. I am always open to learning, improving systems, and taking on new responsibilities that help the organisation grow.

Experience

5 yrs

Total Experience

1 yr 2 mos

Average Tenure

2 mos

Current Experience

Blinkit

Store Manager

Mar 2026 – Present · 2 mos · Goa, India · On-site

As a Store Manager at Blinkit, I am responsible for driving end-to-end store operations with a strong focus on last mile excellence, team performance, and customer satisfaction.
I manage daily store activities including inventory control, order fulfillment, and ensuring smooth coordination between in-store teams and delivery partners. I lead and motivate a team to achieve key metrics such as TFR, PPI, and service levels while maintaining operational efficiency.
Key Responsibilities:
Overseeing store operations and ensuring seamless order processing
Managing inventory accuracy and reducing shrinkage
Leading, training, and mentoring team members for high performance
Driving KPIs like TFR, PPI, and in-store productivity
Ensuring excellent customer experience and quick issue resolution
Coordinating with riders and internal teams for smooth last mile delivery
Focused on building a high-performance culture, improving processes, and contributing towards the growth of Blinkit.

Last MileFleet ManagementLeadershipProblem SolvingStore ManagementCustomer Service+2

Pronto

Hub supervisor

Sep 2025 – Mar 2026 · 6 mos · Gurugram, Haryana, India · On-site

Hub Supervisor | Building Pronto
Growth-driven professional currently building Pronto operations from the ground up. Leading hub-level execution, managing daily operations, and ensuring seamless delivery performance.
Overseeing end-to-end hub operations including order management, staff supervision & shift handovers.
Driving team performance through motivation, discipline, and clear communication.
Handling customer escalations and ensuring high service quality & on-time delivery.
Coordinating with central ops for process alignment, reporting, and performance tracking.
Focused on efficiency, accountability, and growth, building a strong and reliable hub culture.

LeadershipOperations Management

Blinkit

Store Manager

Apr 2025 – Aug 2025 · 4 mos · Goa, India · On-site

As a Store Manager at Blinkit, I am responsible for overseeing end-to-end store operations, ensuring seamless order fulfillment, and optimizing inventory management to minimize stock-outs and shrinkage. My role involves leading and motivating the team, maintaining high service quality, and driving operational efficiency to enhance customer satisfaction. I focus on sales growth, compliance with safety standards, and leveraging data-driven insights to improve store performance. By fostering a productive work environment and adhering to best practices, I aim to deliver a smooth and efficient quick commerce experience.

Cash HandlingCustomer ServiceOperations Management

Reliance retail

Assistant Store Manager

Feb 2021 – Jan 2024 · 2 yrs 11 mos · Delhi, India · On-site

As an Assistant Store Manager (ASM) at Reliance Retail, your role involves overseeing daily store operations, managing inventory, and ensuring excellent customer service. You supervise staff, optimize sales performance, and ensure smooth billing and stock replenishment. Additionally, you handle customer queries, implement company policies, and maintain store hygiene and compliance. Your responsibilities also include tracking key performance metrics, reducing losses, and enhancing the overall shopping experience while supporting the Store Manager in achieving business goals.

Store ManagementSales Target ManagementCustomer Service