Aug 2016 – Mar 2018 · 1 yr 7 mos · Dubai

• Plan and coordinate administrative procedures and systems and devise ways to streamline
• processes.
• Greet clients and guests and decide whether they should be given right of entry to meet
• specific individuals.
• Handle telephone calls and relay messages to appropriate department or individual.
• Oversee office’s filing and record management needs.
• Handle all Insurance approvals and claims.
• Attend meetings take and record minutes of meetings and distribute the same as instructed.
• Arrange for payments of contractors and vendors by liaising with accounting departments.
• Schedule meetings and prepare appropriate agendas for meetings and conferences.
• Maintain inventory of office supplies and ensure that supplies are ordered on time.
• Ensure that office equipment is in running smoothly and arrange for equipment repairs and
• maintenance.
• Prepare administrative reports for senior managers.
• Ensure the confidentiality of both verbal and written information.
• Handle administrative issues and conflicts as per company’s policies.
• Ensure quick response to routine inquiries.
• Open, arrange, and distribute incoming mail, faxes and email.
• Greeted, screened, scheduled, and directed patients to exam rooms.
• Prepared and processed correspondence and emails.
• Drafted letters for physicians and other clinical staffs.
• Arranged meetings for administrators and clinical staff.
• Assisted in the care and maintenance of office equipment.

Feb 2012 – Apr 2016 · 4 yrs 2 mos · Mysore

• Monitor daily attendance. Investigate and understand causes for staff and diploma student’s
• absences.
• Inform affected staff or residents of unexpected absences from work and coordinate actions
• ensuring the continuity of services such as cancellation of events and locating keys.
• Ensure that accurate job descriptions are in place. Provide advice and assistance with writing
• job descriptions. Provide advice and assistance when conducting staff performance
• evaluations.
• Provide advice and assistance to supervisors on staff recruitment.
• Develop and implement a human resources plan and personnel management policies and
• procedures.
• Provide advice and assistance to staff and management on pay and benefits systems.
• Research and monitor human resource systems in other organizations within the community.
• Monitoring the rules and regulations are followed properly.
• Teaching Microbiology for Diploma in optometry students.
• Monitoring all the purchasing stocks in a systematic way.
• Calculating the periodic payments to an employee.
• Handling all the insurances schemes and guiding the beneficiaries about the schemes.

Dec 2010 – Jan 2012 · 1 yr 1 mo · Mysuru Area, India

• Generating Management Reports to highlight team performance.
• Additional responsibility as a Subject Matter Expert for coaching & monitoring new team
• members to bring them across the learning curve.
• Played a vital role by being a part of ASG (Advance Support Group) one of the premier
• support group within the organization.
• Provided First level support for all kind of customer issues.
• Associated with various client accounts for first level support which includes the global
• customers.

Jan 2010 – Feb 2012 · 2 yrs 1 mo

• Leading & Managing a team of 15 people for target achieving and motivating the team for
• reaching greater heights.
• Recruiting and assisting the financial consultants on the product and giving leads.
• Handling the escalations if there are any process glitches.
• Train the products to financial consultants as soon as it is launched to market.
• Conducting the meeting twice a month to set a goal and doing the lead generation activity with
• financial consultants.

Jan 2009 – Feb 2010 · 1 yr 1 mo

•  Generating Management Reports to highlight team performance.
• Additional responsibility as a Subject Matter Expert for coaching & monitoring new team members to bring them across the learning curve.
• Played a vital role by being a part of ASG (Advance Support Group) one of the premier support group within the organization.
• Provided First level support for all kind of customer issues.
• Associated with various client accounts for first level support which includes the global customers.

Jan 2009 – Feb 2010 · 1 yr 1 mo

• Generating Management Reports to highlight team performance.
• Additional responsibility as a Subject Matter Expert for coaching & monitoring new team members to
• bring them across the learning curve.
• Played a vital role by being a part of ASG (Advance Support Group) one of the premier support group
• within the organization.
• Provided First level support for all kind of customer issues.
• Associated with various client accounts for first level support which includes the global customers.