Apr 2022 – Jul 2024 · 2 yrs 3 mos

Mar 2019 – Apr 2023 · 4 yrs 1 mo

• Plan resources against the SAP implementation roadmap and projects in pipeline
• Take accountability of delivery in SAP Activate Methodology working with Solution Delivery Team and PMO anticipating risks and mitigation plans to successfully implement SAP S/4 Solution
• Working with Leadership stakeholders to continuously improve SAP S/4 Solution implementation standards, process, methodology and tools
• Evaluate and Recommend Project Management Tools and Process for effective delivery tracking and reporting

Jan 2017 – Nov 2017 · 10 mos · Bengaluru Area, India

• Managed project execution with large team and Global stakeholder reporting for $12 million project
• Executed multiple functional workshops for a duration of 6 months to define solution capabilities
• Defined multi-phased delivery model considering complexity of the overall solution
• Managed large global team of SAP consultants & stakeholders from Walmart, SAP and contract vendors.
• Executed technical feasibility study of S4 HANA Finance 1709, SAP Fiori mobility, GK POS applications as solution components

Oct 2014 – Jan 2017 · 2 yrs 3 mos

• As SAP Product Delivery Manager, my responsibilities are to
• Support commercial team with solution estimates against RFQ for new clients
• pursuits through workshops and requirement discussions.
• Work with PMO/Commercial in defining and managing the scope, budget and
• Delivery of the project.
• Manage cross functional stake holders and ensure smooth implementation of the
• project
• Work closely with Business Process Owner in defining the system solution in
• alignment with the operations process. Control the solution evolution across the
• clients.
• Accountable for system improvements to manage clients and achieve customer
• satisfaction. Yearly Facility visit to understand the pain areas of operations and
• drive system improvements to address the same
• Identify and implement solution improvements based on comparison on
• capabilities across different clients and propose system improvements as part of
• R&D.
• Resource planning and budgeting. Identify right talent for right opportunities.
• Manage the project team and work towards their career development

Aug 2012 – Oct 2014 · 2 yrs 2 mos

• My responsibilities include
• SAP Service Delivery Support and Customer Relationship Management
• Resolving Incidents, Service requests (SR) and implementing Change requests (CR) as per SLA
• Training the end users on handling the system.
• Tracking the incidents/Changes in reporting tool
• Driving Root cause analysis of recurring issues and provide preventive measures
• Yearly facility visit to understand client operations and identify system improvements
• Monthly Service Delivery metrics Reporting and Monitoring
• Driving Customer Feedback Survey and implement continuous improvement measure
• Conduct Process Improvement Dialogues(PID) to identify and approve process /system /cost improvement ideas for implementation
• Quarterly budgeting for support and enhancements
• Driving Process Standardization and Documentation
• Solution Architect in handling SAP incident and Change Management
• Understanding the business requirement and solution requirements based on interaction with facility and study of legacy system.
• Defined Solution for warehouse processes and created Business Solution Documentation (BSD)
• Involved in Blueprinting and FRD development
• Configuring warehouse structure, Order types, Pricing and uploading master data.
• Accountability for implementing interfacing between SAP and client system for EDI.
• Involved in internal functional testing of key functionality and interfaces and coordinated UAT with client.
• Involved in development and implementation of background jobs
• Supported Cut over by migrating the transactional data from legacy to new SAP solution.
• Contributed in go-live hyper care and hand over to support team.

Nov 2011 – Aug 2012 · 9 mos · Bangalore

• My responsibilities included
• Understanding the business requirement and solution requirements based on interaction with facility and study of legacy system.
• Defined Solution for warehouse processes and created Business Solution Documentation (BSD)
• Involved in Blueprinting and FRD development
• Configuring warehouse structure, Order types, Pricing and uploading master data.
• Accountability for implementing interfacing between SAP and client system for EDI.
• Involved in internal functional testing of key functionality and interfaces and coordinated UAT with client.
• Involved in development and implementation of background jobs
• Supported Cut over by migrating the transactional data from legacy to new SAP solution.
• Contributed in go-live hyper care and hand over to support team.

Jan 2005 – Apr 2008 · 3 yrs 3 mos · Bangalore

• My responsibilities included
• Extensive Network and data transfer testing between Nestle and HP
• End-End Functional of individual applications for accounts processing
• Ensuring Quality assurance through Audits and Continual Standardization
• Handling Support process and performance testing activities
• Reporting Test status and defect tracking