Anusha M.

CEO

Chennai, Tamil Nadu, India10 yrs 1 mo experience

Key Highlights

  • 8 years of banking industry experience.
  • Strong expertise in risk management and customer service.
  • Proven track record of exceeding performance expectations.
Stackforce AI infers this person is a Fintech professional with strong operational and risk management expertise.

Contact

Skills

Core Skills

Team ManagementTreasury ServicesOperational Risk ManagementData ManagementCustomer Service ManagementCustomer Relationship Management

Other Skills

WithdrawalHiringError AnalysisAttendance ManagementQuality ReviewsRetail BankingCommunicationQuality ProcessesInterpersonal SkillsKey Performance IndicatorsLeadershipProblem SolvingBusiness Continuity PlanningResponsibleAccountable

About

As an experienced analyst with a demonstrated history of working in the banking industry, I have honed my skills in banking, English, management, Backoffice operations, and quality control. With 8 years of experience in the field, I have gained a deep understanding of the complexities of the industry, and have consistently delivered results that exceed expectations. My expertise in banking operations includes a wide range of areas, from risk management to customer service. I have worked on various projects that have contributed to the growth and success of the organization, such as Entitlements groups, corporate accounts and expenses services. Through these experiences, I have developed a keen eye for detail, a proactive approach to problem-solving, and excellent time management skills. In addition to my technical skills, I hold a Master of Business Administration - MBA with a focus in Human Resources Management/Personnel Administration, General from Shanmugha Arts, Science, Technology and Research Academy. This degree has provided me with a solid foundation in business strategy, leadership, and interpersonal skills, which I have applied in my work as an analyst. I am a strong business development professional, with a passion for creating value and building relationships. I am a team player, with excellent communication skills, and a talent for collaborating with colleagues across different departments and levels of the organization. I am always eager to learn, grow, and contribute to the success of the team and the organization as a whole.

Experience

10 yrs 1 mo
Total Experience
2 yrs 6 mos
Average Tenure
2 yrs 5 mos
Current Experience

Tradu

3 roles

Assistant Vice President FinOps

Jan 2026Present · 4 mos

Assistant Vice President

Promoted

Sep 2025Jan 2026 · 4 mos

  • Treasury operations

Team Leader - Treasury

Dec 2023Sep 2025 · 1 yr 9 mos

Team ManagementWithdrawalHiringError AnalysisAttendance Management

Fxcm

Team Lead Treasury

Dec 2023Jan 2024 · 1 mo · Chennai, Tamil Nadu, India · On-site

Team ManagementTreasury Services

Citi india

Lead

Jan 2021May 2023 · 2 yrs 4 mos · Hybrid

  • Data Management System, Risk Analysis, MIS reports, Error Analysis
Quality ReviewsRetail BankingCommunicationQuality ProcessesTeam ManagementCustomer Service Management+8

Citi

Operational Specialist

Jun 2018Jan 2021 · 2 yrs 7 mos · Greater Chennai Area

  • Transactional services
CommunicationQuality ProcessesResponsibleAccountableConsultedInformed (RACI)+8

Rbs

Analyst

Mar 2015Dec 2017 · 2 yrs 9 mos · Greater Chennai Area

  • Worked with RBS - Chennai as Customer Service & Operational Analyst for a period of 34 months, where my responsibilities were - monitoring, analysing the data and day-to-day transactions. Apart from dealing with daily RM's emails, relevant to customer queries and concerns, I was also handling team training and supported as department critical staff to work during BCP conditions.
  • Secondly, I was also team co-ordinator for any process update and business change development team. SME for the team, managing the team in the absence of team lead and manager. Work allocation, daily MIS reports, calculation of process exceptions were my duties apart from working on daily targets. Worked on team and individual workouts, which resulted in time and cost saving factor for the company as well the customers on board.
Customer Relationship Management (CRM)CommunicationQuality ProcessesCustomer Service ManagementInterpersonal SkillsCompliance Management+5

Celebrity fashion group

Intern

Mar 2014May 2014 · 2 mos · Greater Chennai Area

  • Researched on "Motivational Factors that Influence Employees".
  • Employees showcase their talents when they are left free.
  • Strongly suggested for an exit interview.
CommunicationInterpersonal SkillsLeadershipAnalytical SkillsProblem Solving

Puthiyathalaimurai tv

Intern

May 2013Jun 2013 · 1 mo · Greater Chennai Area

  • Analysed service performance of the magazine.
  • Recommended to give a timely delivery and professional training to trainees.
CommunicationInterpersonal SkillsLeadershipAnalytical SkillsProblem Solving

Education

Indian Institute of Management, Calcutta

FinTech and AI certificate — Fintech and AI

Apr 2026Aug 2026

Shanmugha Arts, Science, Technology and Research Academy

Master of Business Administration - MBA

Jan 2012Jan 2014

Guru Nanak College

Bachelor of Commerce - BCom — commerce

Jan 2008Jan 2011

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