Sunetra Majumdar — Design Manager

Design Director, Product Design (Enterprise & Consumer) with 20+ years of experience, including 10+ years leading and scaling global product design strategy and product design teams across enterprise SaaS platforms and consumer-facing digital products. Currently a Design Director at IBM, I lead end-to-end product design and UX strategy for large-scale banking and financial services platforms used by millions of customers. My work spans mobile apps, responsive web platforms, and complex enterprise systems in regulated environments, with a strong focus on secure, accessible, and scalable customer experiences. I partner closely with Product Management, Engineering, Data, Security, and Compliance leaders to shape product vision, influence roadmaps, and deliver high-impact, omni-channel experiences across mobile, web, and assisted support touchpoints. I have led multi-year design ownership for major UK banking platforms, driving adoption, improving task success, and maintaining high customer satisfaction at scale. A core part of my role involves building and governing design systems, experience platforms, and design operations that enable consistency, quality, and velocity across large product ecosystems. I have extensive experience mentoring senior designers and design managers, scaling teams, and setting craft and quality standards for enterprise and consumer products. I am particularly interested in AI-enabled and responsible design, ensuring emerging technologies are applied ethically, inclusively, and securely. I regularly present design strategy, outcomes, and business impact to executive stakeholders, influencing prioritization, investment decisions, and long-term platform strategy. Expertise: Product Design Leadership · Product Design Strategy · UX Strategy · Customer Experience (CX) · Enterprise SaaS & Platform Design · Design Systems & Design Operations · Mobile & Web Products · Accessibility & Inclusive Design · AI-Enabled Design · Executive Stakeholder Leadership 📂 Portfolio includes case studies across Banking Platforms, Enterprise SaaS, Design Systems, and Design Leadership.

Stackforce AI infers this person is a Fintech and SaaS design leader with extensive experience in user experience and product design.

Experience: 16 yrs 1 mo