Chirag Dang

Product Director

Noida, Uttar Pradesh, India11 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led product development for innovative payment solutions.
  • Achieved 100% placements for MBA students in record time.
  • Spearheaded launch of multiple IoT devices for merchants.
Stackforce AI infers this person is a Fintech product leader with extensive experience in payment solutions and IoT technology.

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Skills

Other Skills

Microsoft OfficeMicrosoft ExcelMicrosoft PowerPointCMicrosoft WordC++Team ManagementJavaSQLDecision-MakingExecutive LeadershipManagementProblem SolvingTime ManagementPersonal Branding

Experience

11 yrs 7 mos
Total Experience
3 yrs 10 mos
Average Tenure
7 yrs 7 mos
Current Experience

Paytm

6 roles

Senior Product Director

Promoted

Jul 2024Present · 1 yr 9 mos

Senior Group Product Manager

Promoted

Apr 2022Jul 2024 · 2 yrs 3 mos

Group Product Manager

Aug 2021Mar 2022 · 7 mos

  • Co-owner of payment product: Super Router, aggregator of payment gateways

Senior Product Manager

Nov 2020Jul 2021 · 8 mos

  • > Product Manager for IoT devices; Paytm’s go to smart device product range for offline merchants
  • > Launched Paytm’s IoT core platform; aimed at scaling device functionalities and launching newer devices with ease and faster execution
  • > Conceptualised & launched Paytm Dynamic QR+ device; an IoT device for merchants to accept payments using all payment sources
  • > Shipped Paytm Soundbox 2.0; solving payment confirmation & reconciliation using visual & voice interaction for offline merchants
  • > Designed smart solutions to manage devices ecosystem of inventory, delivery, returns & merchant experience
  • UPI Payment Acceptance
  • > Conceptualised & designed UPI payment workflow for iOS 3P merchant apps (UPI Intent)
  • > Developed routing solutions to manage transaction volumes by integrating multiple acquiring banks

Product Manager 2

Apr 2019Oct 2020 · 1 yr 6 mos

  • > Launched Paytm Soundbox; unique voice activated IoT device used by 6L+ offline merchants
  • Strengthened the soundbox offering by delivering the product in 12 Indian regional languages
  • > Launched Dynamic QR payment display devices for in-store payments, enabling UPI in 40k+ enterprise stores across India
  • Prepaid Cards
  • > Laid down the roadmap for prepaid cards offering for Paytm’s customers/merchants under wallet PPI
  • Scaled Paytm Tap cards, a Rupay enabled NCMC product; offline-offline payments for transit sector
  • Payments Platform
  • > Designed highly scalable product workflows for Paytm’s payment platform
  • Designed the loyalty platform & shipped a loyalty product: Merchant Gift Voucher
  • Built a self-serve platform for enabling merchants of any size to launch their loyalty/voucher program on the fly

Product Manager, Payments

May 2018Mar 2019 · 10 mos

  • > Payment product manager; working on product solutions for payment acquiring and experience on Paytm’s offline merchants
  • > Prioritized product features, interfaced with multiple stakeholders:- Sales, Business, Design, Tech, Ops etc.
  • > Designed end to end product workflows, right from customer experience on app to platform capabilities
  • > Designed the data metrics, performance indicators for measuring Success Rates, business performance
  • Major Products Launched
  • > Launched Paytm’s all in one QR code, a one stop acquiring product for BHIM UPI, Paytm wallet & cards. This product allows Paytm merchants to accept payments using all consumer payment apps in India
  • Aided 100% growth of txns over a period of one year
  • > Enhanced the payment checkout experience on Paytm app to achieve below key performance metrics:
  • Reduction in payment page load time after scanning QR code by 54%; less than 1 sec page load time
  • Increased daily UPI transactions by 30%, by personalising user’s payment source selection
  • > Revamped interaction/journey of merchants on Paytm app; resulting in 30% growth in daily onboardings

Faculty of management studies - university of delhi

Joint Secretary || Corporate Relations and Placement

Mar 2017Apr 2018 · 1 yr 1 mo · Faculty of Management Studies, Delhi University

  • Part of 10 member team responsible for organizing and coordinating corporate engagements and recruitment activities for the year 2017-2018.
  • Successfully executed the Summer Placements of the 2017-19 Batch (achieved 100% placements for 210+ students, in record span of 2 days)
  • Also, digitized the candidate allocation process in accordance to student-company preferences, leading the digital process & operations team
  • Key highlights of the process were:
  • Achieved highest ever average stipend: ₹86,434/month (a growth of 10% over last year) & median of ₹80,000/month
  • Initiated corporate relations with new recruiters, across different domains such as Microsoft, P&G, The Indus Way PE, Spark Capital, Apollo, GE, IDG Ventures, Haitong, Novartis, Samsung, etc. (36 new recruiters participated in the placement process out of a total of 79 companies that visited campus for the recruitment process)
  • Strengthened Corporate Relations with over 1000 firms across different domains; corporate visits to over 100 firms across 5 locations across the country
  • Conceptualized FMS Leadership Talk Series - Artha Shastra; liaised with 80+ CXO's & MD's
  • Instrumental in initiating corporate relations in Dubai & Singapore
  • Facilitated & revamped Candidate Assessment Program to aid preparation of junior batch in coordination with Management Science Association (student body at Faculty of Management Studies, Delhi)

Dell

Software Dev Analyst

Jul 2013Jun 2016 · 2 yrs 11 mos · Noida, Uttar Pradesh, India

  • Worked for Dell's healthcare application development department, for a US healthcare client, centered on addressing various aspects of the provider business; ranging from operations, research and analysis, application development activities and application maintenance.
  • Roles & Responsibilities
  • Strategized business problems, and documented solutions with analysis and conclusion
  • Development/implementation of new business requirements, worked on 100+ requirements
  • Worked on development/implementation of new business functionalities as mandated by HIPAA; for
  • instance ICD 10 implementation for the healthcare client
  • Development of internal utility that automated billing data generation and reconciliation process
  • Worked on identifying and mapping patient management application support incidents into business centric Cost Code Analysis. The intent was to streamline the operations support and build a resilient application
  • Created a 20% accelerated program for imparting Technical and Functional Knowledge Transfer; thus enabling the new hires in faster acclimatization
  • Created exhaustive knowledge repository for mission critical modules and extensive flowcharts for patient lifecycle across the HIS (healthcare information system)
  • Attended on-site client calls on a daily basis, revolving around the daily status of tasks and schedules
  • Mentored 10 new hires and was responsible for their work deliverables to the on-site counterparts
  • Recognition
  • Received an On The Spot Award during Q2 FY15 and Q2 FY16 for faster turnaround time in implementing ICD 10 business rules, and automation of processes resulting in a reduction of manual effort
  • Received an Out of Turn Promotion, based on management’s recommendation within 2 years of joining
  • Excelled at Agile Scrum Development Process training; securing an overall 100% percentile among colleagues

Education

Faculty of Management Studies - University of Delhi

Master of Business Administration (M.B.A.)

Jan 2016Jan 2018

Guru Gobind Singh Indraprastha University

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2009Jan 2013

Ramjas Public School, Anand Parvat

Science

Jan 1995Jan 2009

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