Sanchit Handa

DevOps Engineer

New Delhi, Delhi, India2 yrs 8 mos experience

Most Likely To Switch

Key Highlights

Expert in Identity Management and API troubleshooting.
Proven track record in enhancing technical support processes.
Strong analytical skills with a focus on root cause analysis.

Stackforce AI infers this person is a SaaS specialist with a strong focus on identity management and technical support.

Contact

Skills

Core Skills

Identity ManagementApi TroubleshootingTechnical Support

Other Skills

Jira Service DeskSAML 2.0SSOSCIMAPI AuthenticationSQLSplunkREST APIsCustomer SatisfactionGoogle LookerSLA MetricsJiraConfluenceWeb DevelopmentCloud Computing

About

Hi! I am Sanchit 👋, a passionate technical problem-solver who loves digging into the "how" and "why" behind complex systems. 🔍 I’ve spent the last few years at the front lines of global tech leaders like Atlassian, Revolut, and Amazon, helping enterprise customers navigate their most critical platform challenges. My "sweet spot" is at the intersection of Identity Management (SSO, SAML 2.0) and API troubleshooting—essentially, I ensure the right people have the right access, and the systems connecting them stay rock-solid. 🛡️ 🛠 Technical Toolkit: Identity & Security: SAML 2.0, SSO, SCIM, API Authentication 🔐 Data & Analysis: SQL, Splunk, Google Looker, Root Cause Analysis (RCA) 📊 Platform & Tools: Jira, Confluence, GitHub, Postman 🛠️ Development: JavaScript, Web Technologies (REST APIs, JSON, HTTP/S) 💻 I believe that great support is about more than just closing tickets; it’s about identifying trends to build more resilient products. I'm always looking to learn, grow, and tackle the next big technical puzzle. 🧩 Let’s connect! 🤝 I’m always open to discussing Platform Operations, Identity Security, or the latest trends in SaaS.

Experience

2 yrs 8 mos

Total Experience

10 mos

Average Tenure

1 yr 3 mos

Current Experience

Atlassian

Cloud Support Engineer - CAST Atlassian

Jan 2025 – Present · 1 yr 3 mos · Remote · Remote

Troubleshooted complex technical issues related to Atlassian Accounts,
authentication systems, and identity lifecycle management across cloud
environments.
Debugged customer issues involving API authentication, HTTP requests, and
integration failures across Atlassian Cloud services.
Investigated and resolved Single Sign-On (SSO), SAML 2.0, and SCIM provisioning
issues for enterprise customers.
Analyzed system logs using Splunk to identify root causes of authentication failures
and access issues.
Used REST APIs and SQL queries to diagnose data inconsistencies and perform
targeted fixes in cloud environments.
Collaborated with engineering teams to escalate platform bugs and ensure timely
issue resolution.
Created internal knowledge base articles and SOPs to improve support efficiency
and customer self-service.

Technical SupportJira Service DeskSAML 2.0SSOSCIMAPI Authentication+5

Revolut

2 roles

Guru Support Specialist

Promoted

Jun 2024 – Jan 2025 · 7 mos · Remote

Streamlined tech support processes by leveraging Jira to track and manage support
tickets efficiently.
Raised bug tickets for complex issues requiring escalation, ensuring timely resolution
within SLA guidelines.
Collaborated with the tech team to provide detailed explanations of technical issues,
leading to improved communication.
Updated various Confluence knowledge base pages, enhancing documentation and
resource accessibility for the support team. Demonstrated strong customer service
skills by effectively addressing inquiries, resolving issues, and ensuring a positive
experience for users.
Analyzed customer data using Google Looker, improving call effectiveness and issue
resolution rates. Monitored SLA metrics to ensure compliance and improve service
delivery.

Customer SatisfactionJira Service DeskGoogle LookerSLA MetricsTechnical Support

Support Specialist

Feb 2024 – Jun 2024 · 4 mos · Remote

Customer SatisfactionJira Service Desk

Masai

Masai School Assessment Assistant

Oct 2023 – Mar 2024 · 5 mos · Bengaluru, Karnataka, India · Remote

Assisting in assessments, evaluations, and feedback sessions for aspiring developers.
Leveraging MERN stack skills to provide guidance and support to students.
Conducting interviews for the Masai School to assess student progress and skills.
Offering guidance and mentorship to students, aiding them in solving Data Structures and Algorithms (DSA) questions.

Web Development