Tanul Singh — Lead ML Engineer

I am a Lead Machine Learning Engineer with 4 years of experience primarily working in the field of NLP, LLMs and GenAI. I have a proven track record of building NLP systems, training and deploying Large Language models at scale . As a Senior Machine Learning Engineer at LevelAI, I spearhead innovative projects that leverage advanced AI and NLP techniques to transform and enhance customer service experiences. My role involves developing, fine-tuning, and implementing models that improve the efficiency and effectiveness of contact center operations. Here are some of the key projects and contributions I've made at LevelAI: 1.LLM Based Autoscoring of Contact Center Agents 2. Contextual Emotion Detection in Dialogue Systems 3. RAG based Chatbot for solving complex customer queries and helping contact center agents serve their customer better 4. Automatic Customer Satisfaction and customer effort detection from contact center conversations Patents and Innovations - Developed a dynamic intent detection system detecting intents from customer-agent interaction in real time . the system is adaptable to real-time client modifications, surpassing traditional static models. The above description highlights my contributions and expertise in AI and NLP at LevelAI, showcasing my role in developing cutting-edge solutions involving LLMs and NLP tools . In my free time I love to participate in Kaggle competition to further enhance my skills in AI . Some profound achievements include - Winner of Kaggle Days Championship Regionals, representing India in the finals in Barcelona, Spain. - Ranked as a Kaggle Competitions Master, with 3 gold and 10 silver medals, and participation in over 30 competitions. - Ranked as a Kaggle Notebooks Grandmaster, with 16 gold medals, showcasing solutions to various problems across different verticals. I also love to read research papers in my free time , some of the latest ones include : Rotational Positional Embeddings , Llama2 , LoRa, etc .I am well versed in using pytorch and open source tools and models . In my next job I am looking for challenging problems to solve in the domain of NLP and GenAI , which involves me tweaking the open source models, coding LLMs from scratch , etc

Stackforce AI infers this person is a SaaS-focused Machine Learning Engineer specializing in NLP and AI-driven customer solutions.

Location: Bengaluru, Karnataka, India

Experience: 5 yrs 2 mos