Vinit Mankodi

Operations Associate

Gurgaon, Haryana, India23 yrs experience
Highly Stable

Key Highlights

  • 18+ years in global operations management
  • Expert in fraud prevention and risk management
  • Proven leader in enhancing customer experience
Stackforce AI infers this person is a seasoned Operations Expert in the Fintech industry with a focus on fraud prevention.

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Skills

Core Skills

Operations ManagementLeadershipOperational Risk ManagementCommunicationService Delivery Management

Other Skills

Building World Class TeamsOperational ExcellenceLeadership DevelopmentBusiness Intelligence (BI)Data PrivacyCustomer Service ManagementStrategic ThinkingAnti-Money LaunderingCompliance ProceduresAnalytical SkillsWritten CommunicationNegotiationDelegationOperationsLean Six Sigma

About

Performance driven & people-oriented Operations Expert with over 18+ years of experience with demonstrated abilities in managing Global Operations with a keen focus on improving end to end customer experience, efficiencies, and operational effectiveness. Strong motivator, team player and a decisive leader with successful track record in leading large teams that provide end to end fraud prevention services and creating risk management strategies in multiple markets like US, UK, India, Canada driven through both voice and back-end operations. Expertise in handling complex and dynamic business innovations, including re-engineering and product development by leveraging partnerships with key support functions and ensuring world class service delivery. An enterprising leader, driven by passion, dedication, and loyalty towards the organization.

Experience

23 yrs
Total Experience
7 yrs 2 mos
Average Tenure
1 yr 4 mos
Current Experience

Airbnb

Operations Manager

Jan 2025Present · 1 yr 4 mos · Gurugram, Haryana, India · On-site

  • Embracing the Adventure!
Building World Class TeamsOperational ExcellenceOperations ManagementLeadership

Genpact

Assistant Vice President

Feb 2022Jan 2025 · 2 yrs 11 mos · Gurugram, Haryana, India

Operational Risk ManagementCommunication

American express

Service Delivery Leader

Apr 2009Jan 2022 · 12 yrs 9 mos

  • Leading a team of Account Protection Specialists to American Express' Global Fraud Protection Services
CommunicationLeadership DevelopmentLeadershipService Delivery Management

Exl service

incident Manager

Apr 2003Apr 2009 · 6 yrs

  • General Insurance Claims Mamnagement for Norwich Union

Education

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA — Project Management

Jan 2015Jan 2017

Madhya Pradesh Bhoj (Open) University

Bachelor's degree

Jan 2005Jan 2008

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