Raj kumar

Operations Associate

Bengaluru, Karnataka, India8 yrs 5 mos experience

Highly Stable

Key Highlights

Over 95% escalation resolution rate at Amazon.
Led multiple data migration projects with 99% accuracy.
Expertise in cloud solutions and technical support.

Stackforce AI infers this person is a Cloud Computing and Technical Support Specialist with strong problem-solving skills.

Contact

Skills

Core Skills

Escalations ManagementData AnalysisTechnical SupportServer ArchitectureCustomer Service

Other Skills

Public SpeakingProblem SolvingCommunicationiCloudAmazon Web Services (AWS)Solution ArchitectureProduct ComplianceCross-functional Team LeadershipSubject Matter ExpertsSMESenior Stakeholder ManagementEmployee TrainingCloud StorageCloud ComputingOrganization Skills

About

I am a highly experienced professional seeking a challenging leadership position in the information technology industry. With a background in both consumer and vendor sales, I bring a unique perspective to the table that allows me to collaborate effectively with others to identify, develop, and implement solutions to complex business problems. Over the past 6+ years, I have gained invaluable experience in customer service and technology, working on a wide range of iOS and MacOS operating systems for Apple devices in my first job. I was employed at Amazon as a Senior Escalation Specialist & I am preparing myself for core jobs in the cloud field through continued learning opportunities. I recently completed an AWS Solutions Architect course from IIT Roorkee in cloud computing. As a Solutions Architect, System Integrator, and Scrum Master, I have successfully managed multiple projects, delivering cloud solutions that enhance application delivery, operational efficiency, and address shadow IT. I collaborate closely with teams and customers worldwide, troubleshooting complex integration issues and driving adoption of cloud technologies. Passionate about continuous learning, I strive to design public, private, or hybrid cloud offerings that align with business goals for agility, flexibility, and manageability.

Experience

8 yrs 5 mos

Total Experience

2 yrs 7 mos

Average Tenure

6 mos

Current Experience

Cloudflare

Technical Support Engineer

Oct 2025 – Present · 6 mos · Bengaluru, Karnataka, India · On-site

Amazon

Sr Escalation specialist at Amazon

Feb 2020 – Oct 2025 · 5 yrs 8 mos · Bangalore · Hybrid

Resolved over 95% of escalations raised by Account Managers (AMs) and stakeholders, including high-priority cases involving senior leadership like Jeff B. Escalations.
Ensured compliance and resolution across 12+ product categories by strictly adhering to Standard Operating Procedures (SOPs).
Supported 5+ data migration projects and executed over 100 data queries, ensuring 99% data accuracy in extraction and analysis.
Built stakeholder trust through a 100% satisfaction rate in communication and interpersonal engagements.
Conducted technical reviews of 500+ support cases and independently managed 100+ tasks with minimal supervision, consistently achieving 100%
compliance with troubleshooting accuracy and resolution quality standards.

Public SpeakingProblem SolvingEscalations ManagementData Analysis

Hewlett packard enterprise

Server Support Engineer

Apr 2019 – Jan 2020 · 9 mos · Bangaon Area, India · On-site

Handled technical support for 300+ HPE ProLiant servers (DL, ML, Blade, Gen10) servicing global enterprise customers, maintaining a 90% issue
resolution rate and ensuring high system availability.
Fixed 100+ iLO (silicon chip) and server hardware issues via phone and email, maintaining a 98% customer satisfaction rating.

CommunicationPublic SpeakingTechnical SupportServer Architecture

Concentrix

Senior Technical Support Engineer

Sep 2017 – Mar 2019 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

Provided technical support for 3000+ active Apple devices—including iPhones, MacBook Pro/Air, and iMac—diagnosing and resolving 200+ macOS issues such as indexing errors, iCloud disruptions, and network configurations with a 95% overall resolution rate and 98% success in troubleshooting.
Received Employee of the month award multiple times during the work duration.

CommunicationiCloudTechnical SupportCustomer Service