Aug 2021 – Present · 4 yrs 9 mos

• Assists hiring managers in defining and validating key position requirements, sourcing strategies as well as reviewing affirmative action goals. Develops and maintains effective working relationships in the local community to source qualified candidates and build pipelines for future openings. Handles a high volume of requisitions, capturing requisition data, and reviewing candidate information to determine if job qualifications are met. Conducts phone screens and consults with management to recommend candidates to move forward in the selection process within recruiting and HR policy. Provides candidates with status updates and information on the company to ensure positive candidate experience. Responsible for following and completing all process requirements including dispositioning candidates, and ensuring compliance with all policy and regulatory requirements. Develop and sustain constructive working relationships with recruiters, staffing compliance team members, line HR teams and hiring managers.

May 2015 – Aug 2021 · 6 yrs 3 mos

• Supports recruiting and selection activities for high-volume, primarily non-exempt staff and/or lower to mid-level jobs from internal and external sources. Responsible for posting requisitions and creating advertising materials using templates. Prepares standard offer letters and completes system transactions related to the hiring process (e.g. background checks). May provide other logistical support, including coordinating new-hire onboarding training. Ensures staffing transactions are completed accurately and in compliance with all policy and regulatory requirements.

Aug 2008 – May 2015 · 6 yrs 9 mos

• Manages the operations of the teller functions to deliver an exceptional customer and team member experience, manage risk, and support growth. Directly assist customers and support tellers in serving their customers. Coach, motivate and develop a team of direct reports to achieve their full potential and meet established business objectives. Serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them. Accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures. Ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options. Attract, retain and develop talent. Coach and provide feedback leveraging performance management tools and processes. Support customers in resolving or escalating concerns or complaints. Manage the team s schedule and lead the day-to-day operations of the teller line. Work a cash drawer to directly serve customers and perform teller and lead teller duties. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Jun 2007 – Aug 2008 · 1 yr 2 mos

• Manages the operations of the teller functions to deliver an exceptional customer and team member experience, manage risk, and support growth. Directly assist customers and support tellers in serving their customers. Coach, motivate and develop a team of direct reports to achieve their full potential and meet established business objectives. Serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them. Accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures. Ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options. Attract, retain and develop talent. Coach and provide feedback leveraging performance management tools and processes. Support customers in resolving or escalating concerns or complaints. Manage the team s schedule and lead the day-to-day operations of the teller line. Work a cash drawer to directly serve customers and perform teller and lead teller duties. This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

May 2006 – Jun 2007 · 1 yr 1 mo

• Provides similar job functions as the teller. Assists customers by providing exceptional customer service and building relationships. Engage customers in conversations, listen to them, and proactively help to meet their needs, which may include introducing them to another branch team member or sharing digital options that may make banking easier for them. Work as a part of a team to help customers succeed financially. Follow policies and procedures. Accurately and efficiently process and approve transactions. Help resolve customer concerns. Support management in approving transactions, managing branch workflow, and teller team education and development.

Mar 2005 – May 2006 · 1 yr 2 mos

• Assists customers by providing exceptional customer service and efficiently processing their transactions within established guidelines. Engages in conversation with customers to ask questions, build relationships, and proactively help to meet their financial needs which may include introductions to other Wells Fargo team members or informing customers of digital options (as appropriate). Follows
• policies and procedures to minimize risk. Additional duties may also include: maintaining a cash drawer, assisting with safe deposit boxes, merchant/cash vault operations, ATM processing, bonds, coupons, foreign currency, and night drop.