Himanshu Joshi

CEO

Delhi, India17 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

16+ years of experience in software engineering.
Expert in architecting customer support applications.
Proven track record in enhancing customer satisfaction metrics.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer support engineering.

Contact

Skills

Other Skills

AgileSoftware EngineeringRESTful WebServicesSoftware DevelopmentScrumDesign PatternsOOPDistributed SystemsJavaSQLMySQLCore JavaHibernateSpringMaven

About

An expert in delivering rich digital experience across multiple products and domains, with experience spanning 16+ years. I am currently leading engineering team at Microsoft-365 Core Engineering Services for Customer Support. Here, the ownership includes - - Maintaining a legacy product, driving agent and customer satisfaction upwards. - Architecting a new customer support application that help diagnose Microsoft-365 tools related issues and help increase customer satisfaction. Adding this to product-led-growth and deliver growth on NPSA, ARPU. - Develop and build capabilities to add more diagnostics, tooling around administration, telemetry and AI-driven recommender which help troubleshoot the issues

Experience

17 yrs 10 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 10 mos

Current Experience

Microsoft

2 roles

Principal software engineering manager

Promoted

Sep 2022 – Present · 3 yrs 7 mos

Senior Software Engineering Manager

Jun 2021 – Present · 4 yrs 10 mos

I work as part of the core engineering services backbone of Microsoft365, which helps customers achieve success at a global scale. My role is to ensure high customer satisfaction metrics that contribute to NPSA. I am also developing a V1 product that creates new supportability workflows that enable monetization.

Gartner

Manager Software Engineering

Jul 2017 – May 2021 · 3 yrs 10 mos · Gurgaon, India

Technical project scoping and implementation.
Full-stack developer.
Release Management.
SRE practices.
Application Security.
Team Management.

Deloitte digital

Senior Consultant

Oct 2016 – May 2017 · 7 mos · Hyderabad Area, India

Revamping core enterprise digital technology and build grassroots digital capabilities.
Key responsibilities -
1. Working on Adobe AEM and HTML5 based technology stack.
2. Handling a team of 6-8 developers and address inter-developer team challenges.
3. Working as an Individual Contributor and mentor for driving new technology related changes.
4. Working with the Onsite UX team for design approval.
5. Prioritizing and planning development activities with the product owner.
6. Release and test planning.
7. Product Demo.
Key Skills used -
CSS3, HTML5, Google Maps API, AngularJs, Jquery.

Accenture interactive

Team Lead

Oct 2014 – Aug 2016 · 1 yr 10 mos · Gurgaon, India

Development alongside Agile scrum methodology.
Ruby
HTML5
Javascript. Backbone js, jQuery CSS
Java.

Accenture ai- r&d

Senior software developer.

Dec 2009 – Dec 2014 · 5 yrs · Gurgaon, India

working as JAVA/Adobe Flex developer with Accenture R&D. The project is about marketing analytics and customizing media buying spend.
Project requires marketing domain knowledge coupled with non linear mathematical optimization techniques written in SAS/OR and Lindo.
Also assisted in project deployments and managing sensitive customer data.
Currently migrating the project on distributed computing platform using Voldemort and Gridgain.

Nokia siemens networks

Configuration Management Engineer

Jun 2009 – Dec 2009 · 6 mos · Noida Area, India

Managing services for a big telecom client. Supporting telecom network maintenance activities like BSC rehoming, segmentation etc. pan India basis.

Educomp learning hour pvt ltd.

Online tutor.

Sep 2008 – May 2009 · 8 mos · Delhi

Working as an Online Tutor for science and Maths. During this time, I used to teach students form UK, US and Dubai.
I was many times appreciated by parents during this time.
Although it was only for a small peroid of time but it gave the idea of education and its impact using internet as medim. This was leveraged afterwards while developing a new ERP for school students.

Global employment services

Mentor - Talent Acquisition

Jan 2008 – Dec 2011 · 3 yrs 11 mos

Work areas involved hiring the right talent across different industry groups viz sales, pharma , technical etc.
Job duties involved lining up candidate followed by feedback and follow-ups for recruits. Also partnered with several placements on pan India basis to develop a strong foundation.