Aug 2024 – Sep 2025 · 1 yr 1 mo · Bangalore Urban, Karnataka, India · On-site

• Manage a portfolio of 300+ B2B accounts with a
• monthly receivable target of $1M
• Ensure timely collections through regular follow-ups
• via email and calls, exceed monthly collection targets.
• Negotiate payment plans or settlements with
• customers when necessary.
• Coordinate with internal teams (sales, customer
• success, billing) to resolve invoice disputes and
• escalate aging accounts.
• Use NetSuite for tracking payment status, generating
• aging reports, and updating account notes
• Worked on SF Ticket under collection Que any
• support queries regarding de book and rebook or
• cancellation

Aug 2022 – Apr 2024 · 1 yr 8 mos · Bengaluru, Karnataka, India · On-site

• Handled end-to-end collections for US/Canada-based
• clients across banking Industry.
• Reduced delinquent accounts by 20% through
• strategic outreach and follow-ups and call.
• Processed and reconciled customer accounts,
• resolved discrepancies, and issued credit memos
• when needed.
• Prepare weekly and monthly reports on collection
• status and aging analysis and aslo shared the monthly
• forecast.
• Coordinate with internal departments (billing, sales,
• finance) to ensure accurate invoicing and account
• alignment.
• Contacted clients via phone, email, and portal-based
• communication to secure payments and resolve
• disputes.
• Worked on diffrent types of invoices example SAAS ,
• Time/Material, Order management invoice and
• Maintenance invoice.
• Checking on daily bank statement for US and Canada
• to identify the payment as per the remittance
• assisting the payment application team