Supriya Bhalla

Program Manager

Gurugram, Haryana, India7 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in leading cross-functional programs at Amazon.
Proven track record in cost optimization and fraud prevention.
Strong analytical skills with a data-driven approach.

Stackforce AI infers this person is a seasoned E-Commerce Program Manager with a focus on operational excellence and strategic initiatives.

Contact

Skills

Core Skills

Program ManagementProduct ManagementCommunicationBusiness Metrics

Other Skills

Machine LearningFraud DetectionBusiness loss preventionBusiness ProfitabilityCross-functional Team LeadershipStrategic RoadmapsE-CommerceCompetitive AnalysisGo-to-Market StrategyCustomer ResearchData AnalysisData AnalyticsLeadershipPeople ManagementSQL

About

Senior Program Manager at Amazon with 7 years of experience in leading large scale, cross functional programs. Expertise in building and executing strategic roadmaps for solving complex business problems. Skilled in working across product, tech and business teams to complete objectives with a data backed approach and customer obsession.

Experience

7 yrs 10 mos

Total Experience

7 yrs 10 mos

Average Tenure

7 yrs 10 mos

Current Experience

Amazon

5 roles

Senior Program Manager

Promoted

May 2024 – Present · 1 yr 11 mos

Leading Cost Optimisation program for Amazon business focusing on loss prevention and profitability
improvement.
Responsible for program strategy, KPI framework and roadmap execution.
Drive improvements through new product launches, ML driven fraud prevention models and process optimization.
Partner cross functionally with Tech, Data science and Business teams to scale and drive impact

Program ManagementProduct ManagementMachine LearningFraud DetectionBusiness loss preventionBusiness Profitability+2

Senior Program Manager

Promoted

Jul 2022 – May 2024 · 1 yr 10 mos

Define the program and Spearhead cross-functional efforts to reduce customer concessions by using problem solving skills in the pursuit of operational excellence.
Model data and build comprehensive dashboards to evaluate business effectiveness and impact to derive actionable insights.
Assess accuracy of new data sources and data processing techniques to design metrics and reports to analyzes and drive key business decisions.
Introduce Analytical and Machine learning based tools to provide proactive indicators for defect reduction
Manage Voice of customers and social media escalations for customer rescue and CAPA

CommunicationBusiness MetricsE-CommerceCompetitive AnalysisGo-to-Market Strategy

Program Manager

Apr 2021 – Jul 2022 · 1 yr 3 mos

CommunicationE-CommerceCustomer ResearchCompetitive Analysis

Manager II Operations

Jul 2020 – Apr 2021 · 9 mos

CommunicationE-Commerce

Area Manager

Jun 2018 – Jul 2020 · 2 yrs 1 mo

CommunicationE-Commerce

Hindustan zinc

Intern

Jan 2017 – Jun 2017 · 5 mos · Udaipur, Rajasthan, India

Interned as research engineer on metal extraction process optimization
Performed pilot scale experiments for flow-sheet validation of copper recovery from Copper- Bismuth Slag
Conducted Grinding Circuit Survey and reagent optimization for Rajpura Dariba Mines, Udaipur