Jan 2023 – Present · 3 yrs 4 mos · Richmond Hill, Ontario, Canada · Hybrid

• CyberBPO is a cybersecurity call center in Richmond Hill, Ontario, Canada, dedicated to training the next generation of cybersecurity professionals. By recruiting students and providing hands-on training, CyberBPO bridges the gap between education and industry needs, equipping companies with skilled talent to address evolving cybersecurity challenges while fostering career growth for aspiring professionals.

Sep 2022 – Present · 3 yrs 8 mos · Canada

• It’s not enough to simply sell cybersecurity – you need to understand how to connect with your specific audience. While you might know they need malware removal tools or other solutions, your prospective clients often don’t realize what products and services will truly meet their needs. That’s where The Art of Selling Cybersecurity comes in. This book provides actionable strategies and insights to help you identify, communicate, and deliver the value of cybersecurity solutions effectively.
• Ready to master the art of selling cybersecurity? Get your copy today and start closing more deals with confidence!

Jan 2022 – Present · 4 yrs 4 mos · Toronto, Ontario, Canada

• Cybersecurity professor dedicated to educating and empowering the next generation of professionals. Specializes in bridging theoretical knowledge with real-world application, focusing on cybersecurity strategy, ethical hacking, and emerging technologies. Passionate about fostering innovation and resilience in the ever-evolving digital landscape.

Jul 2021 – Present · 4 yrs 10 mos · Toronto, Ontario, Canada

• Member of the Forbes Business Council, contributing insights on leadership, innovation, and cybersecurity. As a thought leader and business strategist, I focus on empowering organizations to navigate the complexities of the digital age while fostering growth, resilience, and innovation. Dedicated to sharing actionable advice and inspiring meaningful change in the global business community.

Dec 2016 – Present · 9 yrs 5 mos · Toronto, Canada Area · On-site

• siberX is redefining how the world engages with cybersecurity through cutting-edge events and immersive experiences. Based in Canada with a global footprint, we deliver in-person, virtual, and hybrid activations, including conferences, workshops, and hands-on simulations, all designed to educate, inspire, and connect the cybersecurity community. Whether through thought leadership panels or interactive training environments, our mission is to empower professionals and organizations to stay ahead in an ever-evolving digital landscape.
• Our flagship events, such as CISO Forum Canada, a closed-door gathering of cybersecurity executives, and Operation Defend the North, Canada’s premier cybersecurity readiness exercise, bring together industry leaders, public and private sector experts, and innovators and the passion of siberX is Canadian Women in Cybersecurity, the event that drives the needle!
• We also pioneer gamified learning experiences like Cyber Escape Rooms, enabling participants to test their skills in real-time simulations.
• At siberX, we don’t just host events – we create platforms for collaboration, innovation, and action. By building strong communities, equipping professionals with cutting-edge knowledge, and introducing revolutionary training methods, we are shaping a more secure digital future. Join us as we continue to challenge boundaries and redefine the cybersecurity experience.
• #WeAreCyber

Jan 2003 – Dec 2005 · 2 yrs 11 mos · Banglore

• Traveled to Bangalore, India to oversee the operations and implementation of President's Choice Financial Insurance. Developed comprehensive training manuals focused on rapport building, empathy, objection handling, and closing techniques. Delivered daily and weekly training sessions, analyzed agent performance, and tailored training strategies to individual strengths and weaknesses.
• Effectively collaborated with department staff to ensure proper training and knowledge transfer, utilizing principles of adult education to design and present impactful training materials. Achieved measurable improvements, including a 49% increase in rapport building, 19.6% in product knowledge, 40.3% in objection handling and sales techniques, and 28.1% in creating positive customer experiences. Guided agents in focusing on promotions and customer benefits, driving service excellence and overall performance.

Jan 2002 – Apr 2024 · 22 yrs 3 mos

• Acquisitions of Residential and Commercial Properties.