Wakil Khan

Operations Associate

India15 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

10 years of diverse IT administration experience
Expert in managing Apple and Windows environments
Proven track record in network and asset management

Stackforce AI infers this person is a SaaS IT professional with extensive experience in system and network administration.

Contact

Skills

Core Skills

It AdministrationNetwork AdministrationSystem AdministrationApplication ManagementIt Project ManagementTechnical Support

Other Skills

mdmMicrosoft IntuneJamfOffice 365Apple ProductsWindows System AdministrationZoom rooms managementVendor coordinationIT asset managementCisco MerakiProcurementVendor managementAzure administrationDevOpsActive Directory

About

Quality-focused IT professional with 10 years of experience as an IT Administrator and Support, Software and Hardware Support Specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Comfortable operating in a wide range of platforms and environments. Effective communicator; able to explain complex processes in easy-to-understand terms for end users. Skilled in proactive identification and resolution of critical systems/network issues.

Experience

15 yrs

Total Experience

2 yrs 6 mos

Average Tenure

5 yrs 3 mos

Current Experience

Github

IT Generalist

Feb 2021 – Present · 5 yrs 3 mos · Hyderabad, Telangana, India

IT Administration - Troubleshooting issues related to Windows, MacBook’s, Ipads’s, Mac mini’s and all the accessories.
Desktop management includes reimaging OS, replacing hardware, printer management. Access control which includes creation of new users and maintain their records in the database.
IT asset mgmt. –
Endpoint mgmt. via JAMF pro – Managing endpoints which includes apple MacBook’s pro’s, mac mini’s, ipad’s, iPhone’s. Enrolling endpoints and managing the entire lifecycle till it gets retired. Policy creations and pushing it to all the endpoints. New OS testing and release after it is safe for upgrade.
Package creation and distribution to the endpoints.
Creating Configuration profiles and deploying it to the endpoints. Smart group and static group management. Self-service management.
DEP – DEP via ABM
Okta administration – Creation of users and importing once onboarded to the platform and assigning/providing access to specific apps based on requirement and approval from the hiring manager via GitHub entitlements completely automated on CI/CD concept.
Gsuite administration –
Office 365 support –
IT Project management –
Zoom rooms mgmt. – Creating rooms resources in google workspace and integrating with zoom, installation of zoom rooms on mini’s and ipad’s as controller and scheduler
Network Administration – Deployment and installation of Cisco switches on to the rack, cabling,crimping. Port management via Cisco meraki dashboard, DHCP management, monitoring network bandwidth via meraki. Managing access points, vlan setup and troubleshooting ISP related issues.
New hire onboarding/orientation -
Mac procurement –
ISP coordination – Negotiating contracts in terms of price and maintaining the relationship with the service manager and relationship manager. Raising issues and coordinating with engineers for any interruption in service.
Vendor coordination
Slack administration –

mdmMicrosoft IntuneJamfOffice 365IT administrationApple Products+4

Cognitivescale

Sr. Engineer - IT Admin & Support

Oct 2017 – Feb 2021 · 3 yrs 4 mos · Greater Hyderabad Area

Procurement of Macbooks and windows machines & other IT equipments and accessories.
Asset management right from day1 to retirement of asset.
Vendor co-ordination/mgnt. in terms of repair or servicing needs & ISP co-ordination for any internet issues. CCTV monitoring & maintenance. Office premises access management & maintenance.
Network administration which includes firewall, switches, links, access points and network ports. Cisco ASA 6500 firewall administration, Cisco Meraki access point administration & maintenance.
Azure administration which includes Subscription mgnt., VM creation and allocation, Active directory, IAM, service principal account creation and mgnt.
DevOps related work - Creation of pipelines in GO DevOps tool and troubleshooting.• System administration - SQL Server - Access to Thomson reuters database, running scripts after receiving a proper Jira request, User management, Password management. Administration of domain controller (Windows 2016 Server), AD – user creation, group policies, organizational units. • System hardware upgrade, upgradation of OS versions, Requests related to Ubuntu OS like installations, MacOS, Windows OS. Linux Admin, Docker Admin, Working knowledge of Ansible , Openshift origin 3.11, Nagios monitoring tool. • New hire laptop & account setup and IT Onboarding & new hire induction. •Gsuite, Docker, git hub, Lastpass, Jumpcloud, Jamfpro, JIRA, Confluence, Dropbox, Office 365. Administration of Cisco anyconnect vpn security group. Apple Mac Administration. Reimaging of macbook’s, creating local and MDM profiles for users. Registration of users and enrolment of Mac through DEP. Managing filevault Disk encryption through Jamfpro. Enforcing different security related policies like Blocking external media, Fingerprint through Jamfpro.
Latest Mac OS version release after tested by Jumpcloud. Migrating mac's to windows environment.
Streamlining IT process with the company security policies, POC for all IT related work.

ProcurementVendor managementNetwork administrationAzure administrationDevOpsSystem administration+4

Parexel

IT Support Analyst (Application Management)

Dec 2014 – Jun 2017 · 2 yrs 6 mos · Greater Hyderabad Area

Planview Application Support, Configuration, Testing. ProjectView Administration, ProjectView Production support
Windows 2008 r2, Database Server, PL/SQL.
Jira. User Management, Application management with SQL, Troubleshooting at L2 level and support. Monitoring and analysis, Performance tuning. Reporting Bug ticket and Jira user stories, working on Change control forms and problem tickets.

Application managementSQLJIRAUser management

Nes

IT Support Specialist

Apr 2014 – Dec 2014 · 8 mos · Greater Hyderabad Area

Administration of Domain Users Accounts, Groups & Organizational Units
Creation & Maintenance of Roaming & Mandatory Profiles.
Installation and Maintenance of Corporate Anti Virus Package.
Implementing User & Group policies on clients.
Installation of all software’s through deployement.
Monitoring Performance of the system on the network.
Remote Desktop Support.
Working Knowledge of IIS.
VM building.
Server monitoring.
Windows and Linux Server troubleshooting.
Advanced knowledge of remote access software such as RDP and LogMeIn
Working knowledge of automated ticketing systems such as SysAid
Advanced knowledge of TCP/IP, internetworking, Wi-Fi, and VPN’s
Monitors network infrastructure and Corporate systems.
Working knowledge of Microsoft Exchange and Outlook.
Experince in MAC Support.
Experience in installing and configuring OS, Hardware.
Experience in troubleshooting system, network problem, diagnosing hardware and software faults.
Prioritization of many Open cases at a time
Basic knowledge of installing and configuring Windows Server 2012

User account administrationRemote desktop supportWindows Server troubleshootingSystem administration

Sutherland healthcare solutions

Associate Software Engineer

Dec 2012 – Apr 2014 · 1 yr 4 mos · Greater Hyderabad Area

Handled IT Healthcare projects.
Research, analysis, assignments of projects.
Knowledge on HL7 standards.
Worked as an Analyst in IT Consulting dept. and job includes research, requirement specification, analysis, assignment of IT projects to interface analyst to build an interface.
As an Analyst my work was to check right from the beginning of a contract to an assignment of project to make sure everything is working perfectly and it also involved confirmation from clients and vendor.
As it was a client facing role I needed to be very professional and careful while speaking to the project managers and senior executives.

IT project managementResearch and analysisHL7 standards