Jul 2018 – Sep 2020 · 2 yrs 2 mos · San Francisco Bay Area

Jun 2014 – Jun 2018 · 4 yrs · San Francisco Bay Area

• Key-Accomplishments:
• Managed a project to launch Live OTT Streaming service for a Tier A+ customer starting from architecting the workflow to launch day support
• Managed live streaming support for multiple events, including a high-profile event with 4 million concurrent viewers
• Prevented a 30% drop in revenue from a top-tier customer by providing feedback to product and platform teams on quality-based analytics and collaborating with cross-functional teams to improve performance. This resulted in a 45% traffic share increase during the annual contract renewal
• Won over a difficult customer by communicating details and increasing transparency around implementation details. This helped gain trust and a healthy relationship contributing to a 40% increase in services revenue

Jan 2012 – Jun 2014 · 2 yrs 5 mos · Boulder, CO

• Key-Accomplishments:
• Single-handedly maintained regular network operations for 3 Data Centers (DCs), while hiring and training new team members; build the network to meet standards to enable the global network operations team to support all DCs
• Managed circuit installation and activation for a large bank in Canada working with ISPs to meet a tight deadline along with multiple iterations of the network design
• Built and led a team to manage data center expansion increasing the capacity by 10X with the installation of new switches and aligning the DC with a global standard for remote management
• Performed a firewall migration and architected additional capacity for a DC despite a limited budget and resource constraints

Apr 2010 – Jan 2012 · 1 yr 9 mos

• Provide network support for large ISP networks to three Network Operation teams. Monitor alarms, schedule maintenance, work with vendors for support, create MOPs for various projects to improve network reliability, stability and security and perform various other duties.

Jan 2010 – Mar 2010 · 2 mos

• Troubleshoot and Support Client’s POS systems
• Create and resolve tickets
• Provide remote as well as on-site support for Windows XP systems
• Installing, replacing and configuring systems

Jan 2009 – May 2009 · 4 mos

• Research current articles on VoIP and facilitate discussion in class
• Supervise and administer the In-Class sessions
• Review and grade homework, term papers and discussion articles

Aug 2008 – Dec 2009 · 1 yr 4 mos

• -Assist and provide support for recording the lectures for distance learning students

May 2008 – Aug 2009 · 1 yr 3 mos

• - Assist with preparing quarterly and annual reports at Accounting and Business Support Department