Sep 2021 – Nov 2022 · 1 yr 2 mos

• Managed strategic Microsoft Advertising partners – Supply & Demand with annual ads revenue of more than $900+M USD.
• Executed 12+ feature adoption programs in the last six-months to drive partner revenue by more than $20M USD.
• Program managed Ad feature releases ($50+M annualized) & leading partner specific GTM (Go-To-Market) growth strategies.
• Designed & developed scalable dashboards for better insights for strategic partner of “Automotive & Financial Services” verticals.
• Led a multi-million high visibility product adoption strategy program (A/B testing) with diverse teams from sales to engineering.
• Mentored services engineers and peers on APIs, solution engineering, & project management to enhance customer experience.

Sep 2017 – Sep 2021 · 4 yrs

• Managed strategic Microsoft Advertising partners with annual ads revenue $500+M USD.
• Catalyst in new product development by working with multiple teams from engineering to sales.
• Program managed multiple REST API based feature developments to uplift customer’s revenue.
• Leading strategic product roadmap to tactical end-to-end delivery and driving new features.

Jul 2012 – Sep 2017 · 5 yrs 2 mos

• Led a complex “Connected Car” program (Azure & Internet-of-things) with budget over $100+M USD (85+ peak team size) successfully.
• Delivered projects compliant with 95% CMMI-Dev score & 100% on-time delivery; resulted 100% CSAT & won multi-year contract renewals.
• Modelled financially viable “feature based teams” to deliver sprints (iterative agile model) at ~20% lesser than planned effort.
• Managed Program Management Office (PMO) initiatives to improve solution quality & agile delivery; 40+% improvement in the “DevOps maturity” on all projects.
• Crafted multiple presales readiness to improve solution reusability (~15% lift) across Microsoft Application Development portfolio.
• Delivered sessions & coached project managers on CMMI-Dev, Agile, DevOps & cloud; resulted contract renewal of $30+M USD.
• As a dev, steered team to design feature enhancements & resolve complex ASP.NET & SQL bugs with ~25% greater efficiency.

Feb 2011 – Jun 2012 · 1 yr 4 mos

• As a dev consultant & lead, steered team to develop & enhance new features as well as perform sustenance engineering to support Microsoft developed solutions.
• Mentored developers to troubleshoot and resolve complex ASP.NET & SQL issues with ~25% greater efficiency.

Jul 2005 – Jan 2011 · 5 yrs 6 mos

• Worked as a Product Support Engineer, SME (Subject Matter Expert) and Technical Lead to troubleshoot and resolve critical SharePoint Server issues for Microsoft premier partners (Fortune 100 companies).
• Received numerous awards and accolades in all roles played at Microsoft India Global Technical Support Division (GTSC).
• Drove & led training & mentoring programs for support engineers to attain technical troubleshooting and call handling skills.
• Designed, developed, and coordinated for technical triages and Solution documents on SharePoint, Windows Server & Networking, and Data Protection Manager for Technical growth of team.
• Planned & participated in various in-house SharePoint Site Development Projects. Successfully handled various SharePoint Projects to put site deployment, customization and document management in place.
• Assist & Monitor Support Engineer’s to provide SharePoint Configuration & Administration support to Premier/Professional customers across globe.
• Focused on excellent customer partner experience through timely and accurate solution or escalation engagement on all issue. Escalation and collaboration for high-end technical issues where multiple technologies involved (like AD, SQL, IIS and Exchange server).
• On demand, during advisory level of support, draft and present Migration planning, Disaster Recovery plan, Content Management Strategies for premier customer.
• Troubleshoot complex and business critical SharePoint configuration & administration issues with Technical Impact Analysis. Also in-depth analysis of SharePoint diagnostic logs (SPSReports, ULS Logs, Event Logs, FileMon, NetMon, ProcMon, Perfmon etc) to prepare & present “Root Cause Analysis”.
• Collaborated and worked with SharePoint site developers to narrow down issue where extensive SharePoint customization done (like extensive custom solution, web part or master page configuration done.

Aug 2004 – Jul 2005 · 11 mos · New Delhi Area, India

• Configured & supported Cisco & Nortel routers and other network devices for Reliance Infocomm's customers; from large media houses, banks and MNCs to internal customers like Reliance data centers, warehouses, Reliance Lab.
• Coordinated with Network Operations Center (NOC) engineers & field engineers to resolve network & data center issues.
• As a center coordinator, managed service level agreement (SLA), incident & problem management and reporting.