Manash Jyoti Das

CEO

Gurgaon, Haryana, India20 yrs 10 mos experience
AI EnabledHighly Stable

Key Highlights

  • 16+ years of experience in Data Science and Machine Learning.
  • Expert in scaling advanced analytics teams from inception.
  • Industry mentor and guest speaker at top B Schools.
Stackforce AI infers this person is a Data Science and Machine Learning leader in Fintech and E-commerce sectors.

Contact

Skills

Core Skills

Conversational AiNatural Language ProcessingMachine LearningUser AnalyticsData AnalyticsPricing Strategy

Other Skills

Generative AINLUCustomer ServicingIntent identificationSentiment detectionTopic modelingData AnalysisMarket ResearchStrategyAnalyticsMarketing StrategyFMCGSupply ChainTrade MarketingDistributed Team Management

About

I am a seasoned Data Science & Machine Learning leader with 16+ years of professional experience. I bring to the table an excellent pedigree (IIT-M/IIM-A), a desire to excel, strong technical skills and years of top quality experience across marquee corporates in Consumer Goods, Retail & Financial Services. I expertise in scaling up greenfield advanced Analytics/ Data Science practices - so far having scaled 3 teams from infancy - starting from hiring & mentoring resources to setting up robust project pipeline. My years of business leadership experience in sales, operations & strategy also helps in more accurate diagnosis of Machine Learning problems and faster turnaround as I am able talk to stakeholders in their language. * Working across plethora of business problems including predicting potential customer churns to anticipate customer friction points to algorthmic customer segmentation to forecasting volatile time series. * Expertise in both structured as well as NLP & Text processing side with projects like Sentiment Extraction, Entity Extraction, Dependency Parsing, Topic Modelling with deep learning frameworks like LSTM, word2vec, CNN, Transformers etc. * I write my own code in both Python & Hive/SQL / Spark. Tools & stack - numpy, pandas, statsmodels, Pymc3, Gensim, nltk, Keras, Tensorflow. * Expertise in Data Engineering both Internal (Map Reduce/Spark) and Cloud (AWS EC2/Lambda). * Industry mentor to budding data scientists. Guest speaker in industry forums as well as top B Schools of India. * Career fast tracker across professional life and across all the employers * Expertise in solving multitude of problems – Text/ Natural Language, Semantics/Sentiment, Event Prediction, Contextual Learning, Supervised & Unsupervised learning, Deep Learning, Reinforcement learning, Time Series.

Experience

20 yrs 10 mos
Total Experience
5 yrs 8 mos
Average Tenure
3 yrs 9 mos
Current Experience

Google

2 roles

Head of Ads Solution Engineering

Promoted

Jun 2025Present · 11 mos · Hybrid

Head Conversational AI | Global Delivery, Google Cloud Consulting

Aug 2022Sep 2025 · 3 yrs 1 mo · Hybrid

  • I'm working as a Sr Manager and lead the technical delivery org for Conversation AI (CAI) products for Google Cloud as part of the customer facing Consulting GCC organization.
  • At the core of CAI is Virtual bots, powered by multiple Generative AI modules and solid NLU engine. On top are strong Customer Servicing products like Agent Conversation Summarisation, Generative Q&A for Servicing, Predictive replies etc. Our team of AI Engineers and Conversation Consultants is delivering powerful AI experience to some of the top F500 customers across multiple industries like Telco, Retail, FSI, Manufacturing etc.
Conversational AINatural Language Processing

American express

Director, Data Science & Machine Learning

Apr 2017Aug 2022 · 5 yrs 4 mos · Gurgaon, India

  • American Express hosts one of the largest and finest customer servicing organisation in the world. As the ML team lead of the Servicing org, I & the team worked on many tough & critical NLP based problems.
  • Primary work in Conversational NLP in Contact Center Servicing. Intent identification, Text/Voice Conversation Summarisation, Sentiment detection, Topic modelling etc.
  • Played a critical role in scaling up team from low single digits to 20+ Data Scientists specialising in NLP. Applying NLP to solve servicing issues like Predicting financial distress, Customer primary intent, potential regulatory issues etc. On regulatory issues, worked on multiple modules like Proactive Complaints identification, Sales Practice consistency, Call Back compliance etc.
Natural Language ProcessingMachine Learning

Snapdeal

2 roles

AVP Data Science | Customer Analytics & User Growth

Jul 2016Apr 2017 · 9 mos

  • Predicting user churn, quality of paid traffic.
  • Optimising funnel performance using Machine Learning
Machine LearningUser Analytics

AVP Category Analytics (Fashion & FMCG Business)

Jun 2015Jun 2016 · 1 yr

  • Worked on solving Pricing, Popularity and Discovery problems in Fashion business.
Data AnalyticsPricing Strategy

Itc limited

4 roles

Category Sales Manager

Jul 2014Jun 2015 · 11 mos

Branch Head- FMCG, ITC Ltd

May 2012Jul 2014 · 2 yrs 2 mos

Manager Analytics & Strategy

Promoted

Apr 2008May 2012 · 4 yrs 1 mo

ASM

Jun 2005Jun 2008 · 3 yrs

Education

Indian Institute of Technology, Madras

B Tech Electrical & Electronics Engg

Jan 1999Jan 2003

Indian Institute of Management Ahmedabad

PGDM

Jan 2003Jan 2005

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