Simran Arora

Customer Success Manager

Gurugram, Haryana, India10 yrs 6 mos experience

Highly Stable

Key Highlights

Over 10 years in Customer Success Management
Expertise in Google Workspace and Microsoft 365
Proficient in driving digital transformation initiatives

Stackforce AI infers this person is a SaaS Customer Success Specialist with a focus on digital transformation and productivity enhancement.

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Skills

Core Skills

Customer Success ManagementGoogle Workspace

Other Skills

Customer Relationship Management (CRM)Technical TroubleshootingAdoptionCustomer RetentionSoftware as a Service (SaaS)Microsoft ExchangeMicrosoft OutlookOffice 365Active DirectoryMicrosoft OfficeSharePoint OnlineAd Connect

About

With over 10+ years of experience as a Customer Success Specialist in the SaaS and productivity tools space, I've specialized in driving successful change management, comprehensive training programs, and impactful digital transformation initiatives for clients. My expertise includes proficiency in Google Workspace and Microsoft 365, alongside a strong understanding of leveraging AI-driven solutions to enhance productivity. My core focus areas involve building strong customer relationships, providing strategic consulting, solving complex problems, and offering technical troubleshooting to ensure client success. Google Workspace is a cloud-native suite of premium tools for work, now with Google AI integrated into every plan. From familiar apps like Gmail, Docs, Drive, and Meet to new ones like the Gemini app and NotebookLM, it enables you to work smarter and faster while keeping your data secure with built-in, enterprise-grade security. With Workspace, perform your best work, faster. You can learn more about Google Workspace by clicking on the links in the ‘Featured’ section. Outside of my professional life, I value time spent with my family, often exploring new destinations and culinary experiences together. In quieter moments, I enjoy relaxing with Netflix and following the dynamic world of fashion, finding the evolution of styles particularly fascinating. Always happy to connect with the professionals. If I can be of any assistance, please don't hesitate to reach out.

Experience

10 yrs 6 mos

Total Experience

3 yrs 2 mos

Average Tenure

1 yr

Current Experience

Google

Customer Success Manager- Google Workspace

May 2025 – Present · 1 yr · Gurugram, Haryana, India · On-site

Google Workspace is a cloud-native suite of premium tools for work, now with Google AI integrated into every plan. From familiar apps like Gmail, Docs, Drive, and Meet to new ones like the Gemini app and NotebookLM, it enables you to work smarter and faster while keeping your data secure with built-in, enterprise-grade security. With Workspace, perform your best work, faster.

Google WorkspaceCustomer Relationship Management (CRM)Technical TroubleshootingCustomer Success Management

Google through concentrix

Customer Success Specialist

Dec 2019 – May 2025 · 5 yrs 5 mos · Gurugram, Haryana, India · On-site

Concentrix is a global technology and services leader, designing, building, and running fully integrated end-to-end solutions that power the world's best brands. By seamlessly blending human talent with cutting-edge technology, including advanced AI and analytics, Concentrix helps clients to modernize their operations, transform customer experiences, and conquer their toughest business challenges. With Concentrix, businesses achieve superior outcomes, foster deeper customer connections, and drive sustainable growth in a rapidly evolving digital world.

AdoptionCustomer RetentionCustomer Success Management

Accenture

MS Office 365 Analyst

May 2018 – Dec 2019 · 1 yr 7 mos · Gurgaon, Haryana, India · On-site

Accenture is a leading global professional services company, helping the world’s leading businesses, governments, and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value, fast. By combining unparalleled experience and specialized capabilities across more than 40 industries, powered by the world’s largest network of Advanced Technology and Intelligent Operations centers, Accenture delivers on the promise of technology and human ingenuity to drive change and make a positive impact.

Hcl technologies

Exchange analyst(Messaging)

Oct 2015 – Apr 2018 · 2 yrs 6 mos · Noida · On-site

HCLTech is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age. Their technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. By providing a comprehensive portfolio spanning digital business transformation, cloud adoption (CloudSMART), AI, engineering services, and software, HCLTech empowers global enterprises to optimize operations, drive innovation, and achieve sustainable growth.