Jan 2024 – Oct 2024 · 9 mos · Bengaluru, Karnataka, India · On-site

Jun 2022 – Dec 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India

Apr 2021 – Jun 2021 · 2 mos · Gurugram, Haryana, India

Apr 2017 – May 2020 · 3 yrs 1 mo · Bengaluru, Karnataka, India · On-site

• Worked as a quality specialist with the goal to minimise the counterfeit, infringement, listing abuse and money laundering risk on Amazon’s online platform.
• Conduct an end to end supply chain verification.
• Worked on a Kaizen to optimise the average handle time.
• Attenuated counterfeit complaints by 60% for high risk brands by eliminating risky suppliers on online platform
• Spearheaded the project ‘Supplier-backtracking’ to eliminate risky suppliers on Amazon’s online platform
• Delivered 100% accuracy with a ‘0’ reversal rate of enforcement action for high performance accounts
• Reduced customer complaints by 80%; driven by the supply chain review of high-risk brand Canada Goose
• Global recognition from GPOs, incident managers and project lead for reduction in counterfeit complaints
• Awarded “Employee of the month” multiple times for process innovation & providing business assistance
• Winner of “0 defect challenge” consecutively for 2 quarters; delivering quality investigations with 0 errors
• Handled 100+ global escalations; provided cause of errors to Senior Leadership after a detailed deep dive
• Participated in Kaizen events; identified gaps; initiated improvements for business and tool development
• Lifted tool/process improvement idea conversion rate by 89% from Bangalore site through DISK initiative
• Bridged and provided channel for improvement recommendation for Bangalore, Hyderabad & San Jose sites
• Mentored 50+ investigators, provided skillset mapping, gave system and feedback mechanism knowledge
• Achieved 69% reduction in process errors by providing regular refreshers to a team of 25 in seller enforcement
• Provided process shadow sessions to Kaizen team to reduce average handle & customer turnaround time
• Facilitated ‘employee engagement activities’ for the improvement of Amazon employee office experience
• Evaluated individual-team connection score periodically using questionnaires mapping employee satisfaction

Jul 2015 – Dec 2015 · 5 mos · New Delhi Area, India

• Project work Preliminary assessment of pesticides in sewage sludge, water samples, air samples and soil samples.
• Examined Organo-chlorine Pesticides in Sewage Sludge from Sewage Treatment Plants (STPs), Delhi
• Collected samples from 6 STPs in Delhi followed by analysis & processing in the ‘NRTOL’ laboratory
• Prepared report highlighting the need to treat 49% untreated sewage waste in India to curb pollution
• Analyzed composition and level variations with location, weather and living standards of inhabitants