Jun 2022 – Jul 2023 · 1 yr 1 mo · India · Remote

• Key Result Areas:
• ❖ Providing overall leadership to the entire project team including managing deliverables of other functional team leaders
• ❖ Managing large and complex projects or multiple components of a large project including more than one company’s product
• ❖ Fostering feature flag-based development which enabled one codebase for all countries
• ❖ Formulating a globally standardized system for markets across countries
• ❖ Creating technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications
• ❖ Engaging & coordinating with vendors for critical issues, escalations & governance calls
• ❖ Maintaining regular reviews and visibility to service requests to proactively address requests with managed service provider, service delivery managers, project managers and other resources to facilitate on-time delivery of requests
• ❖ Designing detailed technical components utilizing high-level architecture, design patterns and reusable code, considering real time constraints
• ❖ Ensuring that best practices for coding, architecture, and security are employed, and maintaining responsibility for the quality development of all applications
• ❖ Providing post-implementation, application maintenance and enhancement support to the client with regard to the software application; ensuring all solutions are scalable, extensible & available from architecture stand point
• ❖ Rendering technical guidance and leadership to fellow team members in area of expertise; conducting annual performance reviews for team members

Apr 2016 – Oct 2022 · 6 yrs 6 mos · Gurugram, Haryana, India · On-site

• Highlights:
• ❖ Developed a scalable platform that can manage over 5 million calls and 30-40 million SMS per day.
• ❖ Led a team of around 15-20 developers including FE, BE, and QA
• ❖ Spearheaded:
• o End-to-end Cloud Communication Platform(Airtel IQ) for Airtel, focusing on Messaging and VOICE systems. o End-to-end Airtel Thanks (Insurance Journey) for Airtel
• o End-to-end Airtel Devices (Ecommerce Journey) for Airtel
• o Owned end to end architecture of all the systems in Airtel IQ including Voice, SMS, Call-Centre and WhatsApp.
• ❖ Built a scalable system to manage millions of SMS.
• ❖ Integrated several teams, such as Customer Service, DevOps, and TechOps, in order to scale the product
• ❖ Created and reviewed HLD and LLD for every new feature release.
• ❖ Operated on the application side for cloud talking with the network in SIP using Asterisk, as well as on establishing a scalable platform that can manage over millions of requests

Jan 2015 – Dec 2021 · 6 yrs 11 mos · Gurgaon, India

• My responsibilities in IOMEDIA is to develop and enhance existing and new products using my frontend skills like javascript, jquery, Angularjs and mobile app development using IONIC framework.

Apr 2014 – Feb 2015 · 10 mos · Gurgaon, India

• My role in this organization is to take care of UI of the complete project including HTML, CSS, Javascript and Jquery.

May 2012 – Apr 2014 · 1 yr 11 mos · New Delhi Area, India

• My role in this organization is to develop high quality front end structure using XHTML/HTML5, CSS(2 and 3), JQuery and CMS integration {Wordpress and Magento}.