Sourabh Chopra

Product Manager

Delhi, India9 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led end-to-end product management at Paytm.
Achieved 100% summer placements for 200+ students.
Expert in optimizing conversion funnels and customer journeys.

Stackforce AI infers this person is a Product Manager with expertise in FinTech and E-Commerce.

Contact

Skills

Core Skills

Product Management

Other Skills

Conversion RateCustomer JourneysProduct SpecificationCritical ThinkingTeamworkFigma (Software)FinTechCross-functional Team LeadershipStakeholder ManagementProduct DeliveryRequirements GatheringE-CommerceProduct LaunchRSAS

About

I am a self-motivated technology optimist who has proven organisational skills with ability to be flexible and work in an environment where priorities shift fast & ambiguity is ever present. Currently at Paytm, I am leading the Gift Cards product end-to-end managing storefront discovery, conversion funnel optimisation and redemption experience. Previously, I have led the development of B2C and platform products at across Consumer Lending and Offline Commerce space in 0 to 1 and 1 to 10 journeys.

Experience

9 yrs 8 mos

Total Experience

3 yrs 2 mos

Average Tenure

6 yrs 9 mos

Current Experience

Paytm

4 roles

Group Product Manager

Promoted

Aug 2023 – Present · 2 yrs 9 mos

Product Manager for Paytm Gift Cards

Conversion RateCustomer JourneysProduct Management

Senior Product Manager - Paytm EMI

Oct 2022 – Jul 2023 · 9 mos

Product SpecificationCritical ThinkingConversion RateTeamworkFigma (Software)FinTech+4

Product Manager 2 - Consumer Lending

Oct 2021 – Sep 2022 · 11 mos

Managed consumer lending products -
1. Paytm EMI - an end-use led consumer financing product offered at point of sale.
2. Paytm Postpaid (Paytm's BNPL offering)

Conversion RateProduct DeliveryTeamworkFigma (Software)FinTechCustomer Journeys+1

Product Manager - Rewards & Offers Platform

May 2019 – Sep 2021 · 2 yrs 4 mos

Managed the following products -
1. Refer & Earn - User referral platform conceptualised to enable Paytm UPI referral program and later enabled referral use cases for categories like Recharges, FasTag and Postpaid (Paytm's BNPL offering)
2. Payment instrument based offers (Bank offers) - Managed in-house offer management product that enables Paytm business teams to run CC/DC/EMI offers on Paytm app, Paytm POS devices and 3rd party merchants with Paytm PG.
3. Promo-code product - Managed the Promotions platform product to enable categories like Recharges, Paytm Mall, Travel, Movies etc. to run promo-code campaigns (offering Cashback, Discounts, Vouchers, Loyalty points) to drive user acquisition & retention.

Product ManagementConversion RateRequirements GatheringE-CommerceCustomer JourneysProduct Launch

Faculty of management studies - university of delhi

Joint Secretary, Corporate Relations and Placements

Mar 2018 – Feb 2019 · 11 mos · New Delhi Area, India

Elected as Joint Secretary, Corporate Relations & Placements by 2019 batch of 220+ students
Successfully achieved 100% summer placements for 200+ students, in record span of 2 days
Achieved highest ever average stipend (17% increase YoY)

Unitedhealth group

Business Analyst

Jun 2015 – Jun 2017 · 2 yrs · Noida, Uttar Pradesh, India

Worked with Decision Analytics practice at Optum.
Engaging with Marketing and Member engagement teams of UnitedHealth Care, I translated complex data into actionable insights to facilitate senior management’s understanding of the results and decision making process.
Developed Analytics Dashboards and delivered data driven insights using BI tools like SAS, Excel, SQL & R
Performed deep dive analysis on customer satisfaction and Net Promoter Score to present key insights to senior leadership.
Built Data Models, developed proof of concepts for key projects & measured effectiveness for marketing campaigns