Aishwarya Ponnapalli

Operations Associate

Hyderabad, Telangana, India4 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

Managed maintenance for over 1,000 computers annually.
Streamlined hardware delivery through a custom portal.
Collaborated on EY audits with cross-functional teams.

Stackforce AI infers this person is a skilled IT Support Specialist with a focus on process optimization and asset management.

Contact

Skills

Core Skills

Hardware & Software SupportIt Asset ManagementProcess OptimizationSystem Maintenance & Optimization

Other Skills

hardware/software troubleshootingsystem maintenanceemployee portal developmentprocess automationworkflow streamliningIntroduction to DAX in Power BIGenerative AIMicrosoft Power BIAgile Requirements FoundationsDocumentationBusiness AnalysisSystems AnalysisEnd-User Technical SupportMobile Device Management (MDM)Incident & Problem Resolution

About

Senior Specialist | The D. E. Shaw Group MBA in Business Analysis & Operations Management (Lovely Professional University) | B.Tech in Electronics & Communication (VNR Vignanajyothi Institute of Engineering & Technology) Currently working as a Senior Specialist at The D. E. Shaw Group, providing end-to-end hardware and software support, managing IT assets, and ensuring optimal system performance. Skilled in hardware/software troubleshooting, IT asset management, and system maintenance. Key Achievements: Supported maintenance and security for 1,000+ computers annually, contributing to system reliability and compliance. Collaborated on EY audits, coordinating with cross-functional teams to gather, validate, and present required evidence. Driven by strong analytical skills, attention to detail, and a collaborative approach, I aim to create solutions that align with organizational objectives and foster innovation across teams.

Experience

4 yrs 3 mos

Total Experience

4 yrs 3 mos

Average Tenure

4 yrs 3 mos

Current Experience

The d. e. shaw group

2 roles

Senior specialist

Promoted

Aug 2025 – Present · 9 mos · Hyderabad, Telangana, India

Delivered comprehensive hardware and software support for desktops and mobile devices, enhancing user experience.
Streamlined hardware delivery and tracking through a custom-developed employee portal, improving operational efficiency.
Managed annual maintenance for over 1,000 computers, ensuring optimal performance and security across the organization.
Collaborated cross-functionally to perform EY Audits, ensuring timely data generation and collection.

hardware/software troubleshootingIT asset managementsystem maintenanceprocess optimizationemployee portal developmentHardware & Software Support+1

Technology Specialist

Feb 2022 – Aug 2025 · 3 yrs 6 mos · Hyderabad, Telangana, India

Delivered comprehensive hardware and software support for desktops and mobile devices.
Streamlined hardware delivery and tracking through a custom-developed employee portal.
Managed annual maintenance for over 1,000 computers, ensuring optimal performance and security.

IT asset managementprocess automationworkflow streamliningIT Asset ManagementProcess Optimization