Deepak kumar

Operations Associate

New Delhi, Delhi, India9 yrs 5 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in managing large delivery fleets.
Proven track record in warehouse operations.
Strong leadership in e-commerce environments.

Stackforce AI infers this person is a skilled operations manager in the e-commerce sector.

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Skills

Core Skills

Operations Management

Other Skills

Fleet ManagementShipping & ReceivingManagementFleet OperationsPackingBatch ProcessingWarehouse OperationsHandling teamCommerceBusiness DevelopmentCustomer Relationship Management (CRM)Quality ControlLeadershipTeam Leadership

About

I have good experience in e-commerce company.

Experience

9 yrs 5 mos

Total Experience

4 yrs 8 mos

Average Tenure

6 yrs 10 mos

Current Experience

Zomato

Operations Manager

Jun 2019 – Present · 6 yrs 10 mos · Faridabad, Haryana, India · Hybrid

❖ Managing a fleet of 1000-1200 active delivery partners on a weekly basis.
❖ Closely monitoring quality metrics of the delivery-partners and take necessary
❖ Partner Engagement: work closely with the delivery-partners on the ground to
understand and plug the burning issues and come up with product and process
solutions.
❖ Analysis, Implementation, and Execution: Responsible for data analysis and onground implementation of the plans and strategies.
❖ Owning the end-to-end supply-side operations for the geography involving
delivery-partners onboarding, training, engagement, SLA compliance, etc.
❖ Identifying and implementing process improvements to enhance the overall
delivery experience for customers.
❖ Responsible for maintaining the operating fleet in accordance with demand.

Operations ManagementFleet Management

Mirza international limited

Warehouse Manager

Oct 2016 – May 2019 · 2 yrs 7 mos · Noida, Uttar Pradesh, India · On-site

Generating Pick List
❖ Uploading Manifest in Dassboard on Portal .
❖ Create Reports On daily basis
❖ Man Power Handel
❖ Ensure Goods are received & dispatched on time
❖ Storing Stock away safely
❖ Must Handel Inward & Outward
❖ Perform other stock- related duties, including returning, packing, pricing, and labelling
supplies.
❖ Accurately updating all data into computer and manual recording systems.
❖ Work as Dispatch Manager 8 month with Red Tape (MIL)
❖ Work as Order processing Incharge 1 Year with Red Tape (MIL).
❖ Work as Warehouse Incharge 1 Year with Red Tape (MIL).
❖ Inventory Management
❖ Working as a Head of Order processing Work on(Paytm, Flipkart,Tata Cliq, Shopclues,
Ebay, Snapdeal, Mynytra, Jabong &Vinculum Software)
➢ I am Responsible for order processing use of Vinculum Software to ensure that, Every order
is processed and delivered on time. These are the following activities performed on a daily basis.