Tarush Kakkar

Operations Associate

Delhi, India5 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in data-driven decision making.
Expert in optimizing operations and enhancing user experience.
Strong leadership in cross-functional project management.

Stackforce AI infers this person is a Data Analyst with expertise in Transportation and SaaS industries.

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Skills

Core Skills

Operations ManagementData Analysis

Other Skills

SQLPythonBusiness Intelligence (BI)AutomationStakeholder ManagementMicrosoft OfficeLeadershipEvent ManagementEvent PlanningProject ManagementData VisualizationReporting & AnalysisAgile MethodologiesMicrosoft ExcelMicrosoft PowerPoint

About

Ask the right Question? An enthusiastic person with having a passion for analysing data and providing solutions.

Experience

5 yrs 8 mos

Total Experience

2 yrs 10 mos

Average Tenure

4 yrs

Current Experience

Uber

2 roles

Marketplace manager Uber Shuttle India

Aug 2023 – Present · 2 yrs 9 mos

Launched and scaled HCV Pool operations in three major Indian cities, collaborating with cross-functional teams.
Spearheaded a communications campaign that achieved a 20 percentage point increase in driver acceptance rates.
Enhanced rider and driver experience, improving travel time accuracy by 15 percentage points and reducing cancellations.
Drove fraud mitigation initiatives, resulting in multi-million dollar savings through analytics and policy changes.

Operations ManagementData Analysis

Data Analyst

Apr 2022 – Jul 2023 · 1 yr 3 mos

Deliver complex analytics solutions for India and South Asia supply programs as part of the Global scalable solution Data as a Service team.
Successfully manage multiple cross-functional stakeholders, delegate projects to analysts, and optimize their bandwidth to ensure timely project completion.
Develop key dashboards for internal and external stakeholders to monitor and manage spends, vehicle/driver performance, payments and fraud.
Manage payments for driver and vehicle acquisition and automate payment processing using SQL and Python, saving over 50 man-hours per week.
Lead key projects focused on spends projection and automation, aiming to reduce analyst and operation team workload.
Perform ad hoc analysis related to spends, fraud, and various other parameters, and provide recommendations for reducing spends and fraud.

Myoperator

2 roles

Data Analyst

Aug 2020 – Apr 2022 · 1 yr 8 mos · Noida, Uttar Pradesh, India

Utilized data analytics to optimize customer onboarding, resulting in increased customer satisfaction and reduced average onboarding time.
Developed and designed business intelligence reports using BI tools and SQL queries to monitor product and team functions.
Migrated Advance enterprise BI reports from Redash to AWS QuickSight, enhancing client experience and reducing manual tasks.
Analyzed various data regularly to reduce fraud and churn rates, provided insights related to parameters such as NPS, life cycle, ticket size, and product use, and automated reports related to Quality, Sales, support, and operation, reducing workload.

Intern to CEO

Feb 2020 – Aug 2020 · 6 mos · Noida, Uttar Pradesh, India

I researched various performance parameters for SAAS and B2B companies, which can monitor organization performance.
I researched new tools and software to help the company move towards WFH and analyse it for critical insights data.
I had developed BI Reports to monitor and improve sales and support processes in the company.

Idea cellular ltd

Intern

Jun 2017 – Jul 2017 · 1 mo · Noida

I Interned in the BTS(Base transceiver station) department of Delhi NCR, responsible for setting up and maintaining cellular towers in Delhi NCR.

Jio

Intern

Dec 2016 – Jan 2017 · 1 mo · Gurugram, Haryana, India

I Intern in the Radiofrequency optimisation department, where I learned about communication and problems that come in it using LSMR software. I worked on optimising the Cellular tower range and the quality of signal in the Delhi NCR region.