Shivam Dubey

Product Manager

Gurugram, Haryana, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 11 years of experience in integration and project management.
Expert in API integrations and client onboarding processes.
Proven track record of delivering high-impact implementations.

Stackforce AI infers this person is a SaaS Integration Specialist with extensive experience in client onboarding and API management.

Contact

Skills

Core Skills

Api IntegrationProject Management

Other Skills

Software ImplementationCross-functional CollaborationsUAT CoordinationGo Live SupportPost Go Live SupportClient OnboardingProject ImplementationBusiness ProcessProgram ManagementInternet Information Services (IIS)Linux ServerWindows ServerSoftware QualityProject DeliveryManual Testing

About

A Integration Lead with an B.Tech in Computer Science Engineering and passion for seamless integrations. With over 11 years of experience, I specialize in turning client requirements into well-orchestrated digital solutions, starting from post-sales discussions to API integrations, system integration testing, user training, and hypercare support. I thrive on collaboration connecting dots between APIs, business needs, and backend workflows. Whether it's explaining technical documentation with simplicity, leading UAT with confidence, or coordinating across QA and Dev teams, I ensure the client’s journey is smooth, strategic, and solution-focused. Let’s build bridges between business needs and technical possibilities—one solution at a time. Key Strengths: ⚙️ SaaS Implementation & Configuration 🤝 Project Management & Stakeholder Communication 🔄 Post-Implementation Support & Continuous Improvement 🔌 System Integration

Experience

12 yrs 6 mos

Total Experience

3 yrs

Average Tenure

6 yrs 7 mos

Current Experience

Easyrewardz software services

2 roles

Associate Lead Integration

Apr 2025 – Present · 1 yr 1 mo

Drove implementation specific, end-to-end onboarding for new clients, leading API integrations to connect previously isolated platforms.
Partnered with cross-functional teams to design, execute, and optimize scalable solutions.
Applied strong project management practices to deliver reliable, high-impact implementations that accelerated client adoption and growth.
Earned a Rs. 50K performance bonus for exceeding expectations through high-impact implementation and integration delivery.

Project ManagementSoftware ImplementationAPI IntegrationCross-functional CollaborationsUAT CoordinationGo Live Support+1

Sr. Software Engineer - Integration

Sep 2019 – Mar 2025 · 5 yrs 6 mos

Product: LPaaS – Loyalty Program as a Service
Spearhead post-sales integration for large-scale retail clients, translating business needs into technical architecture.
Deliver sandbox environments, walkthroughs of RESTful APIs, and integration artifacts for client dev teams.
Lead SIT & UAT phases with test case design, issue triaging, and resolution alignment.
Enable high-touch onboarding with hypercare post go-live, issue tracking, and release stabilization.
Collaborate with Product, QA, DevOps, and PMO teams to maintain integration velocity and solution quality.
Manage delivery documentation, timelines, and progress communication with internal and client stakeholders.

Client OnboardingAPI IntegrationPost Go Live SupportProject ImplementationUAT CoordinationBusiness Process+2

Ebix smartclass

Software Engineer

Oct 2016 – Sep 2019 · 2 yrs 11 mos · Gurgaon, India

Internet Information Services (IIS)Linux ServerWindows ServerSoftware QualityProject DeliveryManual Testing+1

Ebix smartclass educational services pvt. ltd.

Software Engineer

Oct 2016 – May 2019 · 2 yrs 7 mos

Product: SmartClass Digital Learning Platform
Managed application deployment across hybrid environments (Windows/Linux).
Provided technical support to client IT and remote troubleshooting within SLA windows.
Conducted UAT, deployment validation, and customer training for smooth rollouts.
Authored technical guides and supported product delivery for educational institutions.

National informatics centre (nic)

Software Engineer

Jan 2014 – Oct 2016 · 2 yrs 9 mos

Key Projects: IVFRT, ICJS, eTVOA
Executed backend integrations and performed testing for eVisa, criminal justice, and immigration platforms.
Worked with APIs, oracle databases, and Linux-based infrastructure to stabilize and monitor deployments.
Supported global IVFRT rollout across 200+ missions, delivering remote deployment and on-ground training.
Coordinated with Indian Embassies for UAT, bug fixes, and release readiness.

Integrated microsystem

Software Trainee

Jul 2011 – Dec 2011 · 5 mos · Bengaluru · On-site

Triveni engineering & industries ltd.

Internship Trainee

May 2010 – Aug 2010 · 3 mos · On-site

Maintained Data of Company and troubleshoot the problems of OS and Server. And also done feeding work under Database Entry Department in Cogeneration Unit.